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"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."

"Our stay was absolutely amazing! The space was beautiful, the views were even better. Staff made us feel heard. I could not have asked for better. "

"Clean room, very friendly staff, and easy walk to downtown! "

"Most of the staff were really nice! When we arrived, there wasn't any toilet paper in the room. Called the front desk to ask to have some sent up and was told to come and get it???? The facility needs to be updated!!! Paid too much money for this room "

"Clean rooms pet friendly and relaxing dining areas around this place "

"Yes"

"We were very pleased, especially with the front desk staff. Excellent!!!"

"After checking in and getting to our room we noticed some issues. They tried to help remedy the issues but couldn’t. Hotel was full so moving us wasn’t an option. Next day after returning from our sightseeing he told us they had given us the Presidential Suite. That was a welcomed surprise. We shuffled all of our stuff 3 doors down. Room was very big with separate area for king bed. Huge bathroom & living room & kitchenette with table. We had a great sights sleep both nights. Breakfast was good and standard fare of eggs, sausage & other hot & cold items. Clean area & maintained as well. Laundry was $2.75 for each. Upon checking out I found out they did not charge us for 1st night & only charged us for the upgraded room. I very much appreciated the effort made by staff to rectify the issue. It had nothing to do with cleanliness, that was fine. Issues we had fall under management/maintenance and not those who work the front desk. "

"It was such a great place to visit. The host is excellent "