Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of The Ritz-Carlton, Amelia Island

5 out of 5
The Ritz-Carlton, Amelia Island
4750 Amelia Island Pkwy, Fernandina Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 252 out of 340 reviews" "
Rating 8 - Good. 51 out of 340 reviews" "
Rating 6 - Okay. 19 out of 340 reviews" "
Rating 4 - Poor. 10 out of 340 reviews" "
Rating 2 - Terrible. 8 out of 340 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

X
Stayed 1 night in May 2024
Response from Stephanie on 22 May 2024
Good morning,Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. Breakfast Buffet incredible. Beach and Pooltop notch.
Stayed 2 nights in May 2024
Response from Stephanie on 21 May 2024
Good morning,It is so wonderful to read you had such a wonderful time with us. Please come back to visit us again!

10/10 Excellent

Jim

Liked: Cleanliness
Great!
Stayed 4 nights in Apr 2024

10/10 Excellent

Lissette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing please
Stayed 1 night in Mar 2024
Response from Jason on 11 Mar 2024
We are thrilled that you enjoyed your recent stay with us. We very much look forward to welcoming you back again in the future.

10/10 Excellent

s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Jason on 26 Feb 2024
We are thrilled to see that you had such a great stay with us. We hope to see you back again very soon.

8/10 Good

david

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Jason on 20 Feb 2024
We are glad that you enjoyed your stay with us. We hope to welcome you back again very soon.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very beautiful location. Everything you need is there. Unfortunately, major renovations were taking place at the time we stayed.
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Amelia Island on 29 Jan 2024
Good afternoon,Thank you for your comments and we apologize for the inconvenience. We hope you can return to us at a later date when there are no renovations taking place.

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024
Response from Jason on 20 Feb 2024
we are thrilled that you had such a wonderful stay with us. we hope to see you back again very soon.

10/10 Excellent

Luca

Stayed 1 night in Dec 2023
Response from Jason on 2 Jan 2024
We are thrilled that you enjoyed your stay at our beautiful resort! We hope to see you again very soon.

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
Stayed 1 night in Dec 2023
Response from Jason on 26 Dec 2023
We are thrilled that you had such a wonderful time at our beautiful resort. We hope to see you back again very soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for our driving trip to Fla
Stayed 1 night in Sep 2023
Response from Jason B on 25 Sept 2023
we are thrilled that you enjoyed your stay with us and that it was a convenient stop on your road trip. we look forward to welcoming you back again soon.

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jason B on 25 Sept 2023
We are thrilled that you enjoyed your stay at our beautiful resort. We look forward to welcoming you back again hopefully soon.

10/10 Excellent

leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stephanie on 16 Aug 2023
Good afternoon,We are pleased you had a wonderful stay!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stephanie on 5 Aug 2023
We are pleased you enjoyed your stay with us, please come back to stay with us again!

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had the most unforgettable, luxurious experience at the beautiful Ritz-Carlton, Amelia Island! Thank you to all of the staff for providing exceptional service! The food was impeccable, and my room was extremely comfortable with breathtaking views of the ocean which made my stay even more magical! Thank you again for a spectacular time!
Stayed 1 night in Jul 2023
Response from Reservations on 25 Jul 2023
It was our pleasure to ensure your stay was unforgettable. We cannot wait for you to return!

10/10 Excellent

Karyn

Stayed 1 night in Jul 2023

2/10 Terrible

Brooke

Stayed 2 nights in Jun 2023
Response from Jason on 3 Jul 2023
Good morning, I am sorry to hear that we did not meet your stay expectations. if you would care to elaborate and share you experience with me, I would greatly appreciate it. jason.bockhorn@ritzcarlton.com

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2023
Response from Jason on 20 Jun 2023
We are thrilled that you enjoyed your stay at our beautiful resort. We hope to see you back again soon.

10/10 Excellent

Paul

Stayed 6 nights in May 2023
Response from Jason on 3 Jul 2023
Good morning! We are thrilled to hear that you had a wonderful time and enjoyed your stay. We hope to see you back again soon.

4/10 Poor

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected from a Ritz Carollton Hotel
This was not a typical Ritz Carlton experience. This is a very large hotel that caters to conventions. We paid over $1,000 a night and the accommodations were not up to the price that we paid. The service requires more attention to detail. The food and beverage program needs a lot of work. We tried cocktails and food at two different restaurant on the location and everything that we tried was not very good. They had a party at the hotel and left all the tables and chairs on the property day after party and there was trash scattered around. At the price that they offer they need to upgrade service, room accommodations and the food and beverage experience.
Stayed 2 nights in May 2023
Response from Jason on 3 Jul 2023
Good morning, I am extremely sorry to hear that we fell short of your expectations. This is definitely not what a typical experience is at our resort. We truly hope that you will give us another try.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Putting on the Ritz
Excellent in all ways! Great honeymoon location
Stayed 2 nights in Jan 2023
Response from Jason on 30 Jan 2023
We are thrilled that you had such a wonderful stay with us. We hope to see you back here again soon!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from The Ritz-Carlton Amelia Island on 13 Jan 2023
Thank you for feedback!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and really enjoyed the peace and quiet.
Response from The Ritz-Carlton Amelia Island on 13 Jan 2023
Thank you for your feedback!

10/10 Excellent

Georgianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th Birthday Bash!!
AMAZING,FANTASTIC, SUPERB!!! STAFF WAS PHENOMENAL!!!! FOOD WAS OUT OF SIGHT! THE ATMOSPHERE WAS RELAXING AND HEALING!!
Stayed 2 nights in Dec 2022
Response from Jason B on 14 Dec 2022
Thank you for the wonderful feedback. We are thrilled to hear that you were able to enjoy yourselves at our beautiful resort to the fullest!

6/10 Okay

James

Stayed 2 nights in Oct 2022

8/10 Good

samuel, JACKSONVILLE

Stayed 3 nights in Aug 2022

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful
Stayed 3 nights in Jul 2022
Response from Stephanie on 7 Jul 2022
Good Afternoon, We always appreciate hearing wonderful comments about our staff, please come back to visit again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived it was special! My son and I were visiting the area for the first time and I wanted an amazing experience. We got it at this hotel. Beautiful rooms, views, staff and service. We will go back again and again.,
Stayed 2 nights in Apr 2022

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we would have had more time to enjoy the spa...pool...next time :-)
Stayed 2 nights in Mar 2022
Response from Stephanie on 7 Mar 2022
Good Afternoon, I am so glad you enjoyed your time, but yes next time!

4/10 Poor

Mary, Bronx

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Racial profiling at its finest. Staff at the restaurant insisted that i pay for my meal after placing my order. In her words" just in case people walk out without paying, she wont get fired" sadly i will NEVER stay at this hotel again.
Stayed 2 nights in Feb 2022
Response from Jason B on 28 Feb 2022
I am so very sorry to hear that this was your experience. This is not something that is at all acceptable at our resort as we welcome EVERYONE. Please reach out to me directly so that we might discuss this matter further.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and fun!
We chose this as a destination for a couples weekend with friends. The resort was beautiful, accommodations were nice and the people were friendly!
Stayed 2 nights in Feb 2022
Response from Stephanie on 22 Feb 2022
Good Afternoon, We are so glad you have a wonderful stay! Please come back to visit us again.

10/10 Excellent

Alan, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top drawer
Stayed 1 night in Feb 2022
Response from Stephanie on 22 Feb 2022
Good Afternoon, We are so glad you have a wonderful stay! Please come back to visit us again.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Stephanie on 14 Feb 2022
Good Afternoon, Thank you so much for taking the time to score us. If you have any suggestions on how we could have improved the stay please let us know. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
Weather was chilly and windy but the hotel is very nice, the lobby bar has music from 4:30-8:30 and the sushi options were delicious,
Stayed 3 nights in Jan 2022
Response from Jason B on 31 Jan 2022
Thank you so very much for you wonderful review. I also wish it could have been a bit warmer. But we are still thrilled that you enjoyed your stay with us.

10/10 Excellent

Louis, Purchase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz-Carlton in the standard-bearer for excellence. The Amelia Island property continues that standard. The facilities are excellent and the location on the beach is idyllic. Wonderful staff, a friendly, caring management team, wonderful restaurants and you describe the Ritz-Carlton. Clearly at the top of the list....First Class all the way! Thanks for a great stay. We will be back!
Stayed 4 nights in Dec 2021
Response from Reservations on 21 Dec 2021
It was our pleasure to have you and we cannot wait to welcome you back

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Reservations on 21 Dec 2021
Thank you so much for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Stephanie on 6 Dec 2021
Good Afternoon, I am so pleased to see you enjoyed your stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jason B on 7 Dec 2021
We are thrilled that you enjoyed our wonderful resort. We hope to see you back again in the near future.

10/10 Excellent

Mauricio

Stayed 3 nights in Nov 2021

10/10 Excellent

Natalia

Stayed 1 night in Nov 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2021
Response from The Ritz-Carlton Amelia Island on 27 Oct 2021
Thank you for staying with us, we look forward to your future visits!

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived with my kids on a road trip at
Stayed 1 night in Oct 2021
Response from Jason B on 1 Nov 2021
Thank you for your feedback. It looks like it might not have been completed before sending.

10/10 Excellent

Verified traveller

Liked: Staff & service
Awesome
Stayed 1 night in Aug 2021
Response from Jason on 23 Aug 2021
We are thrilled that you enjoyed your stay. We truly hope that you come back again soon..

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.... Will return
Stayed 4 nights in Jul 2021
Response from Jason on 18 Aug 2021
Thank you very much for your positive feedback. We look forward to your next visit to our beautiful resort.

10/10 Excellent

Gigi

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average restaurant on property. Salt really average. Good sushi. Good SPA.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
Valet staff very friendly
Stayed 1 night in Jun 2021
Response from Jason on 30 Jun 2021
We are very sorry that we did not meet your expectations during your most recent stay with us. I do hope that you spoke with the Ladies and Gentlemen while you were at the resort about the issues that you encountered as well. I do hope that you give us another chance again in the future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021
Response from Jason B on 16 Jun 2021
We are thrilled to see that you enjoyed your stay with us.