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"The sofa has stained, the coffee machine was not clean"

"Great location, close to subway station. Staff were helpful and welcoming. Very efficient hotel room, breakfast was delicious in the Lindens restaurant. Two bar options too - the roof terrace was a lovely way to end an evening in NYC"

"The location couldn't be beaten. Cozy room with everything we needed. I would definitely stay here again. "

"My stay at your hotel was horrible. The customer service was horrible no eye contact barely spoke when asked a question was told to wait till morning for the next shift to arrive they will have my answers I drove around for 30+ minutes looking for parking because I was told it was full when it wasn’t they just didn’t want to do they job. Spoke to someone else who then told me to fill out a paper and leave my key. When I also asked about the pool I was just told to go down stairs and see if it’s available because the pool gets rented out. I have never been treated like I don’t exist very unacceptable. I have paid almost 600 and a 3 hour drive to not feel comfortable. I really hope you do another training on your customer service with your workers just horrible."

"Great location, nearby the ferry to liberty island. Staffs are polite and always helpful."

"The room was very clean and spacious, staff was friendly and helpful "

"Staff was helpful and nice. Room was quant and had everything we needed."

"Clean room, friendly service. They go out of the way to make you feel comfortable. "

"The Hotel Roxy….Discover a stunning historic hotel nestled in the heart of New York City's vibrant arts scene. With its rich red velvet decor, the ambiance pays homage to iconic films while exuding a lively energy. Enjoy captivating live music and attentive service that makes every guest feel special. Indulge in expertly crafted cocktails and a delightful array of creative culinary offerings. Unwind with a game of billiards, savor exceptional coffee, and find a mini bar in each room stocked with affordable treats. This hotel is a rejuvenating escape for your soul—an experience you won't want to miss."