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Reviews of Nova Inn Inuvik

2.5 out of 5
Nova Inn Inuvik
300 MacKenzie Rd, Inuvik, NT

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 78 reviews" "
Rating 8 - Good. 26 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 14 out of 78 reviews" "
Rating 2 - Terrible. 9 out of 78 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

VICTOR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy
Stayed 1 night in Apr 2024

2/10 Terrible

Starlet

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to work on there sewage
Stayed 2 nights in Mar 2024

8/10 Good

Yifei

Travelled with partner
Liked: Staff & service, amenities
Smells not very good.
Stayed 1 night in Mar 2024

2/10 Terrible

Kendall

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like sewage and other odours. Place is seriously run down, not what I expected from the Nova brand. Worst hotel I have stayed at in many years
Stayed 1 night in Mar 2024

2/10 Terrible

Akash

Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable lodgings. Close to hospital.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Stayed 4 nights in Dec 2023

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and helpful and kind property manager.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ross

Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Not a bad place just way out there.
Stayed 1 night in Sep 2023

10/10 Excellent

Yanhua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location and great services. The rooms is clean. We enjoyed our 2 nights' stay.
Stayed 2 nights in Aug 2023

4/10 Poor

Janny

Travelled with family
Disliked: Amenities
We stayed here for two nights in July 2023. The staff was pleasant but the air conditioning wasn’t working so the room was extremely hot and humid. As well there was no hot water, so no hot showers. The TV also did not work. Was advertised that a free breakfast was included, but no breakfast was available.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
They are a 20 minute walk into town and the few restaurants available
Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Edna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water for 2 days, air conditioners not working and tv not working. Would not recommend the stay unless improvements happen. Staff was courteous and helpful as possible.
Stayed 2 nights in Jul 2023

4/10 Poor

LEO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arctic oven. The never down sunset baked the entire room like 110F, and they don't have air condition.
Stayed 2 nights in Jul 2023

4/10 Poor

Randy

Stayed 1 night in Jul 2023

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The HVAC is broken for at least 2 weeks as we stayed there before and after our rafting trip. Maintenance is very far behind. Bathtubs don't have stoppers. Bed was poorly made and pillow sheet dirty. I would not stay there again. RB
Stayed 1 night in Jul 2023

8/10 Good

Estelle

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff are stars. I’m very impressed with their level of dedication to provide the best customer service they could with all the limitations being in a remote area and an old building with all kinds of challenges.
Stayed 4 nights in Jun 2023
Response from Farah on 19 Jun 2023
Thank you so much Estelle for your kind words. Our goal is to always make sure out guests have a great stay and experience with us!

10/10 Excellent

Kimberlee

Travelled with partner
Liked: Cleanliness, staff & service
The staff, especially Hope, make Nova Inn a great alternative when staying in Inuvik. Even when facility issues are beyond their control, they keep smiling and offering friendly guest services.
Stayed 6 nights in Apr 2023
Response from Hope on 1 May 2023
Thank you Kimberlee. We enjoyed having you stay with with us.

6/10 Okay

Norman

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is close to highway but no other amenities close by. Asked about a gas station and didn’t get a answer or any help like an address. At 9:30 pm there wasn’t any place to get food in the town as far as I could find. Overpriced but then it is in Inuvik!
Stayed 1 night in Oct 2022

8/10 Good

Cecilia Lai Man

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give them a try
I think people just have to give this place a chance. It has plenty of potential, rooms are big, hallways are wide, it’s pretty clean. I think when you are in Inuvik, you have to adjust your expectations. Staff are super friendly and trying their best with limited resources. It’s really not a bad place to take a snooze.
Stayed 2 nights in Sep 2022
Response from Hope on 1 Oct 2022
Thank you Cecilia. for your kind words.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay. The place is clean and the staff is friendly.
Stayed 2 nights in Sep 2022
Response from Hope on 29 Sept 2022
Thank you James for your response

6/10 Okay

Zhi Hong

Travelled with group
I like the place
Stayed 2 nights in Aug 2022
Response from Hope on 29 Sept 2022
Thank you, we hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but no breakfast or laundry
There was supposed to be a free breakfast included but the hotel didn't have an active food handling permit so there was no breakfast... unfortunately we were informed about that until we tried to get breakfast in the morning. The wifi in our room was weak to the point of not being usable so we went to the lobby (wifi was good there). Shower had good pressure and hot water. The town is small, which is a good thing because the hotel seems to be located almost at the edge of town (there are other hotels more centrally located). There were supposed to be laundry facilities onsite but there was only one functioning washer and dryer and they were for staff use. The staff were friendly.
Stayed 2 nights in Aug 2022
Response from Hope on 29 Sept 2022
Thank you for your feed back.

4/10 Poor

Louis Philippe

Liked: Cleanliness, staff & service
Disliked: Amenities
Déjeuner non-inclus, malgré ce qui est annoncé sur le site de l'hôtel et du tiers; expedia Le chauffage de l'hôtel est très élevé Même la fenêtre de chambre grande ouverte, il était très inconfortable pour y dormir Divers bris ici et là, la douche de la chambre ne fonctionnait pas (seulement le bain) Cependant, personnel très courtois et souriant Décoration moderne, propreté en générale, très bien
Stayed 3 nights in Aug 2022
Response from Hope on 29 Sept 2022
Thank you for your feed back

2/10 Terrible

Debbie Scott Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Website indicates free breakfast but this was not supplied. One loose open teabag in room, when I asked for more they did not have any. Website says wheelchair accessible, but only if you lift the wheel chair up 6 stairs to the elevator. Two microwaves in common kitchen area did not work. Morning of checkout the elevators did not work and I had to ask…only then did staff reset a breaker.
Stayed 2 nights in Aug 2022
Response from Hope on 26 Aug 2022
Thank you for your review, we appreciate your feedback. We are in the process of getting a permit to serve breakfasts again.I apologize for not taking the time to show how to work the microwaves or offering the other flavor of tea we have available. Our elevator doesn't have an indicator when it needs to be reset, unfortunately the front desk staff or myself aren't always aware that it needs to be reset.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must compliment Hope for her dedication and determination to take care of our needs. It's not easy to do when you are a thousand miles from everywhere.
Stayed 1 night in Jun 2022
Response from Hope on 25 Aug 2022
Thank you for your review, I'm glad you enjoyed your stay.

8/10 Good

Jacob

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean, pleasant and helpful staff
Stayed 1 night in Aug 2022
Response from Hope on 20 Aug 2022
Thank you for your kind review. we appreciate your feed back.

4/10 Poor

fabia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The internet and hotel room keys not functioning. Therefore we had to wait for someone at reception. To enter our room
Stayed 3 nights in Aug 2022
Response from Hope on 12 Aug 2022
Thank you for your review Fabia, The Key programmer arrived and we now have functioning keys.

6/10 Okay

Deborah

Disliked: Cleanliness, property conditions & facilities
It’s too bad that the staff don’t pick up the garbage and butts outside the entrance while they’re out smoking. The lobby, former breakfast area and stairwells are rapidly becoming a mess. The rooms aren’t too bad yet, but will decline under the current management.
Stayed 1 night in Aug 2022
Response from Hope on 12 Aug 2022
Thank you for your feedback Deborah, we appreciate your comments.

6/10 Okay

Susana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is now quite run down but the hardworking and friendly staff are doing their best under the circumstances.
Stayed 2 nights in Jun 2022
Response from Hope on 29 Jun 2022
Thank you Susana, That is very encouraging for us here!

2/10 Terrible

Tyson

Disliked: Staff & service, amenities, property conditions & facilities
I asked for a late check out and the front desk person looked at me like he was doing me a favor by saying is 11 am ok. I than stated that it is standard check out time at 11 am. He claimed it was 10 am, I would remove this from expedia as they are damaging your reputation
Stayed 1 night in Apr 2022
Response from Management on 24 May 2022
Thank you for bringing this to our attention. We do offer 11am checkout as a standard and late checkout as available, particularly when guests have later flights. It's always subject to availability but he should have been able to let you know that. Our apologies.

10/10 Excellent

Sydonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Sydonie

Stayed 2 nights in Jul 2021

8/10 Good

Native communications

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
The staff are friendly and considerate. If you arrive early they will let you come in early and leave late if your plane is late; of course this is when they have a lot of rooms available, which is understandable .
Stayed 1 night in Dec 2020
Response from Derek on 13 Dec 2020
Hi Victoria, Thank you for taking the time to post your feedback on your stay with us.It is our pleasure to provide you with superior customer service, always. Safe travels... Derek

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
On the whole my stay was nice. It was noisy the first night but the other nights, 2, were pretty good. The staff were kind and helpful.
Stayed 3 nights in Oct 2020
Response from Derek on 3 Nov 2020
Thank you for taking the time to post your review.I am so happy to hear that you enjoyed your stay with us. Safe travels and look forward to welcoming you back...

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm room, no restaurant, old building but kept clean
Stayed 7 nights in Feb 2020
Response from Derek on 2 Mar 2020
Dear Dave, Thank you for taking the time to post your review. I am glad to hear that you had a comfortable stay with. Look forward to welcoming you back on your next visit to Inuvik. Safe Travels... Derek

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Derek on 27 Nov 2019
Thank you for posting your review...

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019
Response from Derek on 8 Oct 2019
Thank you for taking the time to rate your stay with us. Look forward to welcoming you back.Safe travels...

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Derek on 16 Sept 2019
Dear Timothy, Thank you for the awesome rating that you posted on your recent stay with us. Look forward to welcoming you back soon.Safe travels....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Derek on 4 Sept 2019
Dear Guest, Thank you for the awesome rating of your recent stay with us.Looking forward to welcoming you back to Inuvik.Safe travels...

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good clean hotel. Right in town so very convenient.
Stayed 2 nights in Aug 2019
Response from Derek on 26 Aug 2019
Thank you for taking the time to post your review of your recent stay with us.I am delighted to hear that you enjoyed your stay.Look forward to welcoming you back to Inuvik in the future. Safe travel... Derek

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty carpets. Huge pile of cigarette butts at front door. Curtains fell off. Ice machine broken.
Stayed 2 nights in Aug 2019
Response from Derek on 20 Aug 2019
Dear Guest, Thank you for taking the time to post your review.I will certainly look at the issues you have mentioned to make amends.Looking forward to welcoming you back on your next visit to Inuvik.Safe travels...

8/10 Good

pheather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Derek on 14 Aug 2019
Dear Heather, Thank you for the great rating. Safe Travels...

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to give us a smoking room, when I went to open the window the screen had been pushed out and I could see it on the ground below. Went to the front desk to ask for a new room because of the smoke and lack of screen and they basically laughed in our face. Luckily I contacted expedia and they forced the hotel to change us to a non smoking room. No apologizes from management at the hotel though. Terrible customer service.
Stayed 2 nights in Aug 2019

10/10 Excellent

Hsiu Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We are very grateful to all of staff for their care and service.
Stayed 3 nights in Jul 2019
Response from Derek on 23 Jul 2019
Dear Guest, Thank you for taking the time to post your review.I am delighted to hear that you enjoyed the level of service that the staff had provided.We look forward to welcoming you back to Inuvik. Safe travels...

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfortable hotel, friendly staff, good service
Stayed 1 night in Jun 2019
Response from Derek on 17 Jul 2019
Dear Guest, Thank you for taking the time to post your feedback on your recent stay with us.Great to hear that you had a pleasant stay.I look forward to welcoming you back to the Nova in the future.Safe travels...