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"The ac in the room didn’t work, we checked in around 11:15 at night and left abt 3:00 am!! Won’t go back"

"Big rooms, nice gym, pool (too cold only bad thing), and nicely remodeled!"

"Renee went above and beyond the duties of her position. She made our stay even though it was only one night a memorable stay. "

"Great service and the rooms and views were amazing will be back"

"Amazing"

"@12.05 am on 4-29-2026 at the middle of the nite, fire alarm announcement , everyone got up a rushed to the stairs down, after 15 second the cancelled, my suggestion is if property is not confirmed the fire why should they announce in the middle of the nite, there are all ages of customers staying at the property . they all start coming down through the stairs from level 14th downward. it was very inconvenient for the guests."

"We were in a room that was on top of the Interstate.. We asked to switch to a parking lot room. We were not allowed to move unless we paid $40-$60 more. The Hotel wasn’t even 1/3 full. The Queen size mattress was sunk in the middle.. our sleep was poor for the 2 night stay. The pool was available but freezing cold. The breakfast was good."

"I have always respected the dignity and beauty of historic hotels, and finally got the chance to experience the Brown. The architecture of the public areas is magnificent. It is clean and well maintained. The food was extraordinary. Unfortunately, check-in is a sad introduction to the historic experience. The staff was polite and responsive, but the logistics were deplorable. Traffic jams were common at the front door, and anyone not using the valet was relegated to an alley side-entrance to the parking garage. Once parked, hotel guests are expected to cross the ally in an 2nd floor causeway to check-in at the desk. Then the guests are expected to take the elevator back down to the 1st floor to get a transfer cart, then go back up the elevator to the second floor, and back across the causeway to the parking garage, then back to the 2nd floor main lobby, to take the elevator to your room, then back down to the 1st floor to return the luggage cart, then back up the elevator to one's room. A historic venue of this caliber is damaged by the sad process of simply getting checked in. I've never seen such a distorted process."

"A very clean hotel."