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"I booked this hotel by error and never received a refund "

"Booked our stay here because they advertised a pool. Just to get there and be told the pool was closed “for cleaning to get it ready for the season”. To me this didn’t mas sense because it’s Texas… but anyways. The rooms smelled like mildew, they had a very strong smell of it. The blankets were like covering yourself up with a rain coat due to the plastic texture. The towels (even the blanket) had stains on them and I found hairs stuck to the rags even though they were brought in “clean”. The shower curtain had mildew at the bottom of it. There was a dog barking majority of the night across the hall from us. Overall very disappointed for the amount of money that was spent to stay here."

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"

"Didn’t get to enjoy the breakfast but it smelled great! The place was super clean and i loved how spacious the room was, even had a full size fridge, space and appliances to cook and a full size microwave. "

"The lobby is perhaps the best part. In my room, the sink was a bit dirty and there were fingerprints on everything metallic and shiny. The shower and toilet were very clean. The carpet was very worn and should have been replaced years ago. The duvet covers were super heavy. I have no idea how anyone could sleep under that. The sheets. Oh dear. Every sheet and pillowcase had worn out holes in them and some looked like a motorcycle ran them over (they must have been cooked to death in the dryer). The sheets were also very short. They barely covered the blanket but they were super white. The blanket was weird. Sort of 1970’s, made of synthetic/polyester. Because of this, if you accidentally pulled the blanket out from the platform, it would slide down off the bed. So, you have to keep the outer edges tucked in and squeeze yourself under when you go to bed otherwise you end up freezing due to the blanket falling off. That was really frustrating. The towels… if you need a workout and a deep exfoliation, you’re in luck. The towels were so incredibly heavy, made of a sandpaper-textured terry cloth. Not. Soft. At all. I have to say the air conditioner was amazing. It was so quiet. Any noise is a problem for me, and I had no issues with the a/c. That was its saving grace. The staff were really helpful and nice. No complaints at all there. For a “luxury” hotel, I expected much more. "

"The room was clean and comfortable. All the staff was friendly. Breakfast was adequate, don't count on fine dining. "

"Nice hotel, great staff, not as luxurious as expected. We were given 1 robe and one of the loop holders was torn."

"The hotel definitely met all needs I had for a hotel for a conference being hosted by Sam Houston State University at the Woodlands Center. The room was clean, relatively quiet to be so near so many travel areas, and I felt safe. Breakfast was always ready when scheduled and definitely made the rush to conference work easier. Staff was friendly and adapted when my flights were late due to TSA issues, allowing me to check in at 5:30 in the morning after arriving 6 hours later than expected. It was a great stay and made me feel much better after many travel issues. I will most assuredly consider this place for future stays if I am in this area. "

"Very enjoyable stay. Pool area was clean and staff was attentive. "