Grand in name , Grand in service.
This hotel , unlike the others , deserves it's 5 star rating.
The service here , with specific mention of Sophie and Johnny, is outstanding. They made our short stay memorable , comfortable and warm.
As others say, this is a Grand Ancient Hotel, the grandiosity from the Colonial era is preserved in the architecture and decor and the service remains very high.
We had the Executive Suite, excellent value and very comfortable. The bed was large and comfortable , crisp clean linen and the master light control by the bed is very handy. Fluffy cotton bath robes , velvety slippers and and excess of towels completed the comfortable touches.
Housekeeping were amazing, we went to breakfast and came back to find the room reset to the check in standard. Everything replaced and in place.
The Spa is very high quality, as too is the hairdresser, my partner was totally spoilt on the National Woman's Day, with some impressive discounting (50%) to complete the treat.
Location is the best, rooftops views are stunning and cozy, the staff too, amazing. Champagne was served at the correct temperature in the correct glass...something sorely lacking in other 5 stars in the area.
We were made to feel very special, and it felt like nothing was too much for them. We ended the trip in a complimentary limousine back to our D1 apartment.
Congratulations to the Team there, they are a credit to the group and deserve a very special mention.