- Liked: Cleanliness
- Disliked: Staff & service, amenities
Grand old hotel, oldest hotel in Saigon, BUT worse service I have ever gotten. The staff didn’t seem to want you there. We were there during the Lunar New Year and the staff was more interested in playing around than helping us. The girl at the tour desk just wanted us out of there rather than helping us. We were told that all tours are closed because of the holiday and we had to book a special car. We found a local tour and they helped us and we had a great time with them and it was for less the price. The staff at morning buffet was eating while serving you. They also nickel and dime you. We booked a Superior room, room had no windows. They moved us but charged us to have a window. You want to do late check out? They charged us by the hour. You want to use the Internet? Sure it’s free but it was running less than 1mbps in the evening in our room. I complained and the guy came, used his mobile phone and showed me he can watch a local video. Then left. Overall, definitely not a pleasant visit.