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Reviews of Miyajima Hotel Makoto

3.5 out of 5
Miyajima Hotel Makoto
755 Miyajimacho, Hatsukaichi, Hiroshima-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 176 reviews" "
Rating 8 - Good. 61 out of 176 reviews" "
Rating 6 - Okay. 14 out of 176 reviews" "
Rating 4 - Poor. 2 out of 176 reviews" "
Rating 2 - Terrible. 1 out of 176 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So happy to have stayed in this hotel. Our Japanese style room was large and comfortable. The staff was also very kind and helpful. We also appreciated the genuine hot bath.
Stayed 1 night in Apr 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. The front desk personnel spoke very good English and would go out of their way to help us if we had concerns or questions. This place hold many great memories of my trip to Japan, and the onsen/hot-spring did wonders for my skin. I hope to become a regular costumer of this hotel in future trips.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying on Miyajima, this is the perfect location. Just a few min walk from the dock, and typically there is transportation waiting for guests.
Stayed 2 nights in Mar 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back
Stayed 1 night in Dec 2023

8/10 Good

Sally, el monte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Drolkar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Miyajima Hotel Makato very much. Upon arrival, we were surprised to learn all shops generally close by 5pm. Your front desk staff quickly helped to organize breakfast for us the next morning though it was very last minute. We appreciated that very much. They even provide transportation to the ferry terminal. The whole team is always very attentive and ensure we are very looked after, our compliments to them for a job well done !!!
Stayed 2 nights in Aug 2023

10/10 Excellent

WAI LING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the hotel is perfect, we contact for transfer service on previous day. The staff has waited at the pier on time and left the maps and restaurant information for us, we can continue to enjoy our day in Miyajima directly. There is a girl at reception is able to speak in fluent English, which is very friendly to the foreigners who don’t know Japanese. Just a bit disappointed because the private bath is fully booked on the day and we cannot have it. Miyajima is a very good place and we love it so much. Next time when I come here, I will book this hotel agin and the private bath.
Stayed 1 night in Aug 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful property well maand clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Luciana

Stayed 1 night in Aug 2023

10/10 Excellent

Jimmy

Stayed 1 night in May 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel para disfrutar de Miyajima
Situado en la parte alta de la ciudad, en una zona bonita y tranquila a solo diez minutos andando del shrine. El servicio es excelente. La habitación amplia y con bonitas vistas. Los futones confortables. Habitación con frigorífico y servicio de té. Nos dejaron unas galletas y el agua del grifo es potable. También ofrece yukatas y zapatillas. El onsen público está muy bien. El baño y el wc están separados por lo que es cómodo. Hay una pequeña tienda con souvenirs y bebidas. El personal muy amable, nos ofreció un mapa con los restaurantes que cerraban tarde. Repetiría en este hotel sin dudarlo!
Stayed 1 night in May 2023

8/10 Good

Catherine, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese style hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Absolutely wonderful service from the staff. Very quiet location. The public bath was amazing.
Stayed 1 night in Apr 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. They collected our luggage at the pier. Gave us wonderful recommendations for dinner. I wish we stayed longer.
Stayed 1 night in Apr 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a large room with Tatami mats for sleeping. Unless you are used to them, they are not very comfortable. The hotel doesn't have a restaurant and we had some difficulty finding a place to have dinner lon the (Sunday) evening we were there. Likewise for breakfast the morning after.
Stayed 1 night in Apr 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were exceptionally good and helpful. On one day a staff person walked us through the town to find a particular restaurant and on another day a staff person drove us to the station. In neither case did we ask, but in both cases we were extremely appreciative of the help.
Stayed 2 nights in Apr 2023

6/10 Okay

Yesenia

Travelled with family
Liked: Cleanliness, staff & service
This hotel is on top of a hill and about a 10min walk from the ferry station. The property is a bit dated and we think way overpriced for what you get. The tatami room we got was spacious but the mats we got to sleep on were awful. It was just as well to sleep on the tatami floor, no one could get comfortable here. There was also an annoying speaker announcement every morning, not sure what that was about but we heard it clearly in our room and it woke us up. There is a small gift shop with snacks but not a big selection. The Onsen is clean and nice, it was the best part of our stay but we would probably stay elsewhere if we came back to the island. The island is beautiful but be prepared because businesses open late (around 10:30) and close early (around 5pm) so the eating options are very limited. The hotel has an option to include food but we didn’t get it so I can’t say if that’s any good. We spent $600 per night (5 people) and feel it was not worth it.

10/10 Excellent

Paul, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent stay! The staff was welcoming and charming. Our room (501) had views from two sides and we could watch a beautiful sunset. The shower had great water pressure. Meals were served in a cavernous dining hall (it felt a little like summer camp, you are with your own group) but the food was superb! Very nice bath. We managed to hit at a quiet time, but one night we decided to go for a walk first and noticed a large number of people heading to the bath, so you may have a different experience. Staying overnight (we stayed two) in Miyajima is far superior to day-tripping it, and Motoko is a great place to stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great combination of western style with traditional Japanese culture
Stayed 2 nights in Feb 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful. Stay was fun. Didn’t use there dining services- would consider next time due to limited options available at the time.
Stayed 2 nights in Jan 2023

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable extended stay on Miyajima
We stayed on Miyajima for a pleasant six days. My wife and I had visited Miyajima for a day many years ago, but we had never been with our children. We imagined a holiday on Miyajima would be a relaxed but exploratory one. Hotel Makoto is an elegant Japanese resort-style hotel. I took advantage of the sauna in the family bathing space, which can be reserved free-of-charge at the front desk, a space that also features a bath that could fit two adults and two small children together comfortably. Our tatami room was spacious and featured a view of the mountains, the bay, and the five-storied pagoda. Service at the hotel is exceptional. Staff made every effort to assist in a pleasurable stay. This applies not only reception staff but also to servers at breakfast, who made the effort to provide simple alternatives for our fussy-eater children, and to chauffeur service to and from port. Perhaps the hotel is not the glossiest option one might find on the island. I happen to like hotels where the history of the place is palpable, so the cosmetic flaws in an otherwise well-maintained lodging hardly bothered me. Since we will certainly be visiting again one day, I hope that the owners give a corner or two a new paint job and consider some new carpet to renew this charming accommodation to its obviously once-opulent state. A wonderful, memorable stay with sprawling breakfasts, the smell of well-preserved tatami mats, capacious views of Miyajima, and old-fashioned luxury.
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very nice place to stay, friendly stuff, clean, well maintained property.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Large room for Japanese hotel. Nice amenities and best location! I would love to come back
Stayed 1 night in Aug 2019

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time at Miyajima!
Staff was very friendly. Pick-up and drop-off from and to ferry station was great! Japanese style room was clean an very spacious. Public bath was also huge and enjoyable. No restaurant at hotel, not sure why they advertise food in their website. Walking distance to shops and restaurants, but everything opens around 9 am or later and closes around 5:30 to 6 pm, so a bit stressful to plan your days and meal times.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable ryokan on the island of the gods.
I live in Hiroshima City but we wanted to stay on Miyajima during Kangensai. We chose this place because it still has the authentic ryokan style, but is very affordable (especially being on Miyajima) without sacrificing any beauty, comfort, or service. It’s a short walking distance from the port and a very short walk to the beautiful shrines and temples of the island. The rooms are beautiful and have a lovely bathroom for everyone’s needs. After finding this place, we will stay here more often instead of returning home after a long day on the island!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Miyajima island is a wonderful spot to spend two or three days. Crowded and touristy between 9 and 3 for sure - but outside of those times, quite special. The sika deer are a novelty but where we come from, they are edible rather than cute so was constantly left wondering if someone would miss one. The hotel is nice with good room size and traditional tatami and futon sleeping arrangements. Especially liked the traditional bathhouse. One thing to be aware is that the advertised restaurant does not exist. The staff were quite bemused when I showed them the Expedia advertising of said facility. Not just is there no seafood specialty as described - there is no restaurant at all. That would be fine but be aware that most establishments in the village close shortly after people head back to the mainland on the last (3pm ish) ferry. Still, a few places stay open and offer good food. Les Clos is a class above. Bambino is also good and do a proper but slightly expensive marguerita. Miyajima Brewery was also good. Most other places are fine with the usual fare and many do local oysters. Their treatment of them (steamed, pickled etc) is a travesty for those of us who like our seafood raw and fresh. Have fun.
Stayed 2 nights in Jul 2019

8/10 Good

Tressa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, be flexible as you sleep on the ground
From a Western perspective futon mattresses on the floor aren't comfortable. I realize that this is normal for the Japanese, but it was hard for me to adjust to. And unless you want a truly different breakfast experience I don't recommend the extra for the included breakfast. Just a heads up! That being said, the service was amazing. They will meet you at the ferry dock and drive you up the hill to the hotel. The views out of our room were amazing. It was such a treat to be on the island in the evening after all of the day trippers had left. If I had to do it all over again I would still stay at this hotel. It was an experience that I won't forget.
Stayed 1 night in Jun 2019

8/10 Good

Kee Keung

Liked: Cleanliness, staff & service, room comfort
Very good service, e.g., free shuttle to and from pier to hotel.
Stayed 1 night in May 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Our stay was pleasant. The hotel is dated but clean. The staff was friendly but not extremely accommodating—some of the services were closed. There aren’t bad locations in town.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the ferry building, the food was good, the room was comfortable and clean and the view was lovely.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast set up with individual ceramic table grills was very unique and enjoyable. The room was spacious with a porch. Close to center of town. Transportation to the train station was quick and easy.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location. Good breakfast and room was quiet good except the floor can be a bit hard . The staff couldn’t do enough for you. Overall a good stay
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Excellent staff. Comfortable room.
Stayed 1 night in Mar 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryokan style
Lovely hotel with great local atmosphere. They will pick you up at the dock. Good size rooms, fantastic breakfast. The rooms are tatami with futons, so you might find that uncomfortable if you are not used to it
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent traditional Japanese breakfast.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ryokan in Miyajima
You get to sleep on the floor here on really comfortable futons. They also have an onsen (japanese bath) on site, which was nice.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Hotel is near the main thoroughfare for shopping . Near lots of restaurants and has nice little shop and great food inside the hotel too.
Stayed 2 nights in Aug 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
We had a wonderful stay in charming Miyajima. The hotel was close to the Gerry and had a free shuttle. The staff was excellent. The room was quite large with a wonderful view of the water. We slept on futons. Highly recommended.
Stayed 1 night in Aug 2018

10/10 Excellent

Theresa A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t use the onsen or have their breakfast but our room was lovely. We could see the Torii from the window. The staff was very helpful. We would definitely stay again.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional Ryokan close to everything
This traditiinal Japanese hotel was one of the highlights of our Japan family holuday. It has its own onsen and futons are rolled out on Tatami each evening to sleep. Rooms are spacious for a Ryokan. Staff are lovely, making every little thing easy and no trouble. All in all a fabulous immersive Japanese experience. Wonderful!
Stayed 2 nights in Jul 2018

10/10 Excellent

Elinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miyajima Hotel Makoto review - April 2018
Miyajima Hotel Makoto was spectacular! From station pick-up to the amazing room to the delicious food. This was just an all round fantastic experience. I would definitely stay again. This is a mid range ryokan with a private and public onsen for guests. It was very comfortable and a close walk to the Torii Gate. Staff were very helpful. I would recommend this hotel.

10/10 Excellent

Michelle, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, excellent staff
My husband and I stayed in one of the rooms that could accommodate up to six people. The room was incredibly large (though six adults would be a stretch) and spacious. The staff came in both evenings to set up our futons and set us up with hot water for tea. The hotel and our room were super clean, even if the overall decor was a bit out of date. The spa was included in the price and very relaxing. Yukatas were provided of various sizes in the room. Overall a perfect and reasonably priced ryokan experience.
Stayed 1 night in Apr 2018

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
My husband and I had a wonderful two-time stay. The hotel staff was very attentive and took care of setting up our futons both nights. They also set up the hot water pot for in-room tea. The hotel is definitely not the most modern ryokan, but it is very clean and tidy. We loved it.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great staff!
The hotel is a convenient 7 minute walk from the ferry. The staff is very friendly and kind. They let us leave our bags before check in so we could explore the island. The room is spacious and beautiful. While we were at dinner, they even set up our beds for us! They provided comfortable yukatas we could were around the hotel or out and about in Miyajima. The public baths were lovely and open from 6 am- midnight. The only thing they don’t tell you is that you need to have your hotel make reservations for a restaurant for you for dinner. We would consider ourselves lucky to get to visit and stay here again!! It was wonderful!
Stayed 1 night in Apr 2018

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Makoto Hotel is a lovely and well-maintained hotel. The service and hospitality were superb. Although we paid extra for the breakfast, the presentation and food were amazing! The only drawback might be that it is probably the accommodation that is situated the furthest away from the sights. But the hotel offers a shuttle service to/from the ferry which the grandparents greatly appreciated. The rest of the family thoroughly enjoyed walking through the local neighborhoods, seeing more of Miyajima than most.
Stayed 1 night in Dec 2017

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean hotel
Clean hotel in great location, wonderful staff and great traditional breakfast.
Stayed 2 nights in Dec 2017