Highlands Hotels, Manchester

"Staff was great! Room was clean. Overall a great experience"

"The ice machine was out of service, but other than that, we had a nice stay."

"Quick trip to catch a early morning flight, exactly what we needed, no complaints "

"Excellent stay!"

"Everything was perfect!"

"My room was cheaper than expected for holidays for a nicer hotel, pool wasn’t open, and i wasn’t allowed to be warm in the hotel. The heater was all electric smart touch screen connected to an old regular heater/ac. It would turn off right when i was getting warm and even turned the cold on when the temperature was finally getting comfortable. It was Christmas, it was snowing. Do i need to go to my vehicle to get warm then come back in when im all ready to sleep? Free food and coffee was good … but seriously the heater was awful i wanted76-78° it wanted 68° thats cold. Some people don’t produce as much internal heat as others… we are called lizard people we run cold and need out side sources of heat to survive… we need discrimination right because we are expected to bundle up and deal with it … well im already wearing three layers of clothing and im still cold sorry you can’t experience my experience to understand the lizard peoples struggle just like how you arent black imagine being associated with hood rat stuff just because the color of your skin… now imagine these people thinking you can warm yourself up if only you put more and more clothes on … i rest my case… oh also the people a few doors down from me were loud in the hallway really late at night acting like lowell trash and then they were moaning really loud one night on a floor they knew had children were stay on gross not jealous its gross they were clearly trash acting like trash ruined my alone self vacation >:("

"I have never wrote a review for a hotel before so that must say something. We has the stay ever. I have stayed at many Best Westerns in the past. This one had a 3rd story, and you could here everything. The people above us were stomping around, back and forth all hours of the night. We were also woken up at 5 AM each morning because of the floor squeaking and the people pacing, it was like an old farm house. Even my kids woke up. Next, the beds had springs that was forcing my back to arch all night. It was so uncomfortable after a few hours. Felt like I was having back labor. The brealfast was nothing like any other hotel. Not even a bagel or any type of meat. Just waffles, cereal, apples/oranges, eggs and biscuts and gravy. I love any type of eggs but these were gross. The juice was like syrup, it was so thick. My son who loves sweets wouldn't even drink it, lol. The heater was so hard to regulate. We either froze or were sweating to death. So we finally craked a window but we had cigarette smoke coming through the window and some guy was openly vaping in the pool with kids. They also collected a 100.00 deposit by phpne befpre we even areived or checked in, which I think is very odd. I would never stay there again. "

"Yes"

"Property is gorgeous excellent location and helpful friendly staff "