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Reviews of Toyoko Inn Tokyo Seibu Ikebukuro Line Higashi Kurume Station Nishi

3 out of 5
Toyoko Inn Tokyo Seibu Ikebukuro Line Higashi Kurume Station Nishi
1-4-8, Honcho, Higashikurume-city, Higashikurume, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 770 reviews" "
Rating 8 - Good. 308 out of 770 reviews" "
Rating 6 - Okay. 92 out of 770 reviews" "
Rating 4 - Poor. 19 out of 770 reviews" "
Rating 2 - Terrible. 15 out of 770 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 9 nights in Apr 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 27 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with ridiculous check-in policy
Absolutely great hotel , everything was great except one aspect , which we found extremely odd and not customer focused at all. We arrived 3 hours before check in time, (4pm) , although our room was ready, no doubt and certainly after 3pm when we saw all the cleaning staff left as a team , we had to wait in the lobby 3 hours. We totally understand that thats policy room check in from 4pm , and that if we belonged to the Tokyo inn Club we could of , as other we saw did , check in from 3pm , but being forced to wait 3 hours after travelling since 8pm the day beforehand was extremely difficult. So we offered reception to pay more to get earlier access to the room , but this too was refused, thats the part we really dont understand., if we paid extra why couldn't we check-in earlier? Anyway we literally counted down the minutes and seconds and exactly at 4pm we wwre allowed to go to our room.
Stayed 4 nights in Feb 2024

8/10 Good

EUN CHEOL

Stayed 1 night in Jan 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 11 Jan 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。またのご来店をお待ちしております。

8/10 Good

Miyuki

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got locked of our room and staff gave us new keys in minutes. The view of Mt Fuji from the end of the hall is amazing! We hghly recommend.
Stayed 1 night in Oct 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 25 Oct 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect. Located next to train station with food mart and restaurants all around. Delicious full breakfast in the morning. Super friendly and helpful staff. Highly recommend.
Stayed 2 nights in Jul 2023

6/10 Okay

Kathrina

Liked: Staff & service
Rooms are very small, I took a smoking room without thinking it would smell much like cigarettes but it did a lot. I noticed a some sort of booger attached with a small hair on the shower curtain and it was never removed during my 6 nights stays. Hotel is near a metro station but does not take JR pass so prepare a suica/pasmo card or bring many coins with you. Location is very far from most places you want to visit. (takes around 40 minutes - 1 hour to arrive at the big cities) Overall, its not that bad of a hotel if you need a cheap place to stay and just sleep. Staff are nice too.
Stayed 6 nights in Jun 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 13 Jul 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

10/10 Excellent

ayumi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and the location is good
Stayed 3 nights in May 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 13 Jul 2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

David, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and we enjoyed our stay! The bed was very hard though and it was difficult to sleep.
Stayed 6 nights in May 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 13 Jul 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

8/10 Good

Armand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location close to the train station. The room was smaller than I expected. The beds were comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, the facilities are nice and everything went very smoothly during my stay.
Stayed 13 nights in Mar 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 6 Sept 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family from Singapore
The hotel is located within a very short walking distance from the train station. The service staff are all friendly and professional. The room is spacious and clean.
Stayed 2 nights in Mar 2023
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 6 Sept 2023
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Jeascon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is strategically located near the station that’s why it’s very convenient. Plus it is surrounded by restaurants and supermarkets. The staff are all nice and very accommodating.
Response from Injun Jo on 21 Jan 2023
Thank you for your coment.We glad to hear that you had a great time at this hotel.Also, we are looking forward to meeting you again next time.Best regards,Front deskInjun Jo

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service. When Expedia messed up our booking, the hotel staff did their best to accommodate us.
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 6 Sept 2023
This time, thank you for staying at our hotel from some hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2022

8/10 Good

Hideaki

Stayed 5 nights in Oct 2022

8/10 Good

Haruhiko

Liked: Staff & service, property conditions & facilities
Very convenient location and friendly people.
Stayed 11 nights in Jun 2022
Response from Front desk. JO on 20 Jul 2022
Thank you for your coments. We hope to see you again soon at the Toyoko-Inn. Best regards, Front dest. Jo

10/10 Excellent

Yokohama

Stayed 1 night in Apr 2022

10/10 Excellent

Pawin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply comfortable
Stayed 2 nights in Mar 2022
Response from 東横INN西武池袋線東久留米駅西口 Jo Injun on 16 May 2022
Thank you for your comments. We are looking forward to your vist again in Toyoko-inn. Best regards, Toyoko-inn

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and bathroom is good. Close to train station. Doesn't have onsite parking so have to pay at nearby pay to park lot, cost about $9 for overnight. Breakfast was good. Room is small so good for 1 or 2 people, but decent for Japan. Close to a convience store and train station. I've stayed there twice, will stay again.
Stayed 1 night in Feb 2022

8/10 Good

Mizuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just general Japanese quality business hotel. Room and facilities were clean for sure and the reaction of the staff was nice and proper. There was no complain during my stay.
Stayed 1 night in Oct 2021
Response from フロント 奥野 on 17 Oct 2021
この度はご利用頂きありがとうございました。 頂いたお言葉を励みに、これからも皆様に安心してお寛ぎできるお部屋をご用意してお迎え致します。 またのご利用をスタッフ一同お待ちしております。

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness is good but parking are not available supposed to be use
Stayed 1 night in Jun 2021
Response from Toyoko-INN Higashikurume-eki on 19 Jun 2021
Thank you for staying with us and your message. I apologize for the full parking lot. Our parking needs a reservation on the phone. If you need to park next, please call us and we will reserve it for you. We are looking foward to seeing you again. Toyoko-INN Higashikurume-eki

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They served dishes cooked by locals. I felt like eating at home.
Stayed 3 nights in Aug 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient. Very well designed use of a small space. That being said, it still felt small. The location was convenient near the Higashi Kurume train station with a variety of eateries close by. It was surprising quiet for being so close to the train station.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, miso soup in the breakfast buffet was good. staff was friendly and helpful.
Stayed 4 nights in Apr 2019

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for 3 consecutive years
Very near the train station, superb cleanliness
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly staff. Would have appreciated being able to check in before 4pm.
Stayed 4 nights in Feb 2019

10/10 Excellent

Yanabanana, Inaka, Japan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy but Clean, quiet; friendly staff. Train atation and Lots of great restaurants nearby.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

good experience!!!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station, clean , stylish , perfect facilities. But check in is at 4pm and check out at 10am is not convenient to me especially when taking in consideration the breakfast is only two hours from 7am to 9am. Little earlier check in, little far check out would have made it 10/10 for me.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Lovely basic hotel just steps from train station
We lived in Japan many years and weren't sure what to expect from this business hotel. But what a wonderful surprise. This is a newer, immaculately clean, friendly and very convenient hotel on the Seibu Ikebukuru line about 30-45 minutes from downtown. The staff were very friendly and helpful.The rooms were small but quite well designed so it felt larger than it really was with storage under the bed, a space to hang clothes on the wall, and a good-sized desk area. The bathroom was compact but had a lovely Japanese bathtub for a good deep soak! The hotel is only a 2-minute walk from the station with lots of shopping and restaurants around. Higashi Kurume, the suburb where the hotel is located has a quiet, small-town feel that is a lovely contrast to the hustle and bustle downtown. The breakfast buffet was simple and completely Japanese (rice balls, miso soup, salad, bread, coffee, tea) but was very delicious and served by a wonderful crew of Japanese ladies. I highly recommend this hotel!
Stayed 3 nights in Sep 2018

10/10 Excellent

Selvam2018, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to train station & restaurants. The hotel is clean & staff friendly. Would recommend for budget & business travel .
Stayed 2 nights in Aug 2018

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in higashi kurume
Wonderful experience
Stayed 7 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities were clean. We likes the location. The staff did a great job in serving us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very smooth and easy. The breakfast was a typical Japanese meal that was very tasty. The ladies working in the cafeteria were friendly and helpful. The location of the hotel is only a 5-minute walk from the station. The station, Higashi Kurume is 25 minutes from Ikebukuro, one of the major train stations in Tokyo. Higashi Kurume is a suburban city worth a visit, too.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
What you see is what you get
Hotel was as advertised, functional and everything was fine. Location was driver for selection and it was what we were looking for at right price. Good value
Stayed 1 night in Nov 2017

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice.
Small rooms but the staff was very nice and helpful.
Stayed 4 nights in Aug 2017

10/10 Excellent

Narumi

Travelled with group
Liked: Amenities
レストランも何軒かあり駅にも近くて便利だった
Stayed 1 night in Mar 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 22 May 2024
この度はご利用頂きありがとうございます。ホテル周辺は静かながら便利にお使い頂けます。周辺マップもご用意しておりますのでお声掛け下さいませ。

10/10 Excellent

yukiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 19 May 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。チェック体制を強化し、少しでも早い改善に努めて参ります。この度はご多忙の中、貴重なご意見をご投稿頂き、誠にありがとうございました。

8/10 Good

miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
家族旅行で利用しました 駅の目の前でコンビニも飲み屋も近く便利です  部屋もスタッフも良かったです 朝食の品数が少し少ないかなぁと思いました
Stayed 1 night in May 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 17 May 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。朝食の品数に関して残念なお気持ちにさせてしまい、申し訳ございませんでした。皆様に気持ちよくご宿泊いただけるよう、より一層努めてまいります。またのご宿泊をお待ちしております。

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回で2回目の宿泊でした。駅近で便利が良くて無料の朝食もあって快適でした。
Stayed 1 night in May 2024
Response from 東横INN西武池袋線東久留米駅西口 くちこみ担当 on 12 May 2024
先日はご宿泊頂きありがとうございました。これからもより良いサービスをご提供できますよう一同精進して参ります。皆様のまたのお帰りを心よりお待ち申し上げます。

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024