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"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"

"The staff were very helpful. The location is very convenient. "

"The hotel is centrally located in the middle of shopping, restaurants etc. The service is superb. Concierge went above and beyond in arranging sightseeing tours and suggesting places to visit. Overall and excellent experience! "

"Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back .."

"Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel"

"Huge room, balcony with lounger, central location. "

"A luxurious hotel with lovely rooms and a great roof terrace"

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."

"Service was impeccable. Thank you Peridot"