The staffs in the hotel were extremely friendly and easy to communicate. Had afew request, which I think they put in tremendous effort in obliging. The cleanliness of the hotel is very clean.The hotel is just beside the west lake, less then 2min walk to reach, with good food nearby at the west lake and very convenient. Aside to this, due to the winter, and the aircon is set to heating, I had to request the portable aircon, which was delivered with no question asked Together with the window open, it helped to greatly reduce the room temperature to be cooler. Which i felt, it could be easily be declined but they provided with no question asked.