Search Hacienda del Álamo hotels

"Ok"

"Spacious room, beautiful bathroom and lovely staff. "

"Did not have breakfast at property, as there are a couple of nice coffee-pastry shops across the street. Very poor information regarding the street to hotel since it is open only to local traffic, one needs assistance from hotel to open it!!! The underground parking was outside the oldtown but very tight spots, make sure you do not rent a large car."

"No kettle in the room, but at certain hours of the day you can get free hot water in the lobby bar. Hotel is fine but we didn’t like the area, it did not feel safe."

"The property needs some updating. Areas showing wear and tear need to be fixed. Not a 5 star property. No bath mats, only 2 towels, no in room safe, no coffee machine. We could not use the A/C since entire hotel was still on heat and we were told that the hotel was either one or the other. Being 25 celcius out, couldn’t understand why the heat would still be running. Staff seemed pre-occupied and not particularly motivated to help. Property also understaffed. We were told that outdoor pool was heated, but it was ice cold."

"Parking is underground if you have a suv it is very tight to park "

"Very clean ,an excellent team of staff in all areas ,Friendly and professional. Great rooms and bedding "

"Air conditioning didn't work. Internet didn't work. Woke up to bugs on the bed and all over the desk. Got another room for the next day. Air conditioning worked great, still no internet and still bugs. Nowhere near as many but 1 bug is too many. Nice lobby and pool don't do it for me if I have bugs in my room."

"We had a good stay here, some of the floors were done up but not ours, room was dated but comfortable and clean. Breakfast was nice. Prior to our stay our plans had changed unexpectedly due to reasons beyond our control. We approached the hotel trying to change our date for a much cheaper and less popular one, we did not ask for a refund of difference or anything like this and the hotel repeatedly refused us without listening or considering the situation. The funny thing is they could have made a lot of money off this and make us happy but they chose not to, unnecessarily. Expedia tried to change their mind but this didn't help either. This forced us to stick with the original booking. We will avoid booking with this hotel chain again."