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"This hotel has an amazing location!! Close to everything and the staff were very helpful calling cabs, giving directions or helping you use the trolley or bus system. The rooms are just standard hotel rooms, nothing special or different. However the ice machines did not work on multiple floors, for whatever reason the rooms on our floor were never cleaned until we asked about it on day #4. The air conditioning would randomly go out then come back on so you were either freezing or burning up. When this was mentioned they literally ignored it. I booked a room including the "resort $25 per day option for the perks" when I get there I get 3/4 of the perks and when I question it the front desk clerk acted like I owed her something for asking why I was being denied the additional perk. I had to loop in the manager and he just passed the buck saying it was expedia's fault. No sir, it was not - your desk clerks messed up and need to own up to it. I paid the hotel directly. Also this hotel has quite a bit of homeless that sleep in the area so if you are out extra early or late - they are in several of the doorways."

"Wonderful beach area. Pool is really nice too"

"Clean room but basic. Wonderful, easy beach access with close bathrooms and bars. Pool area had many options to eat and get drinks at. The hotel had everything we needed including laundry area. Only one pool was heated and was crowded at times."

"Excellent "

"Staff and hotel were terrific"

"The resort was so relaxing and the view was breath taking. We would love to come back every year."

"Beautiful place close to the beach "

"Awesome place to stay in the Keys. Enjoyed it very much. "

"It went well except the need for more towels and washcloths. When I called the front desk one staff member, and I’m not certain who, didn’t understand why I needed more than the two washcloths provided when there were two people staying in the room-I’m sorry but I don’t use the same rag to wash my face and the rest of my body! On the day the room was supposed to be cleaned, housekeeping didn’t show up until almost 5pm."