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Beautiful place to relax and enjoy some quality time. The green areas and gardens were well kept. Pools and jacuzzis were clean and refreshing. The food at the restaurant was good. The only minor inconvenience, was that upon arriving to the restaurant, the hostesses seemed a bit reluctant to seat us. It was 9:05pm and we had been informed at the front desk that the restaurant would close at 9:30. The hostesses told us that the restaurant closed at 9pm, due to "low occupancy". She proceeded to seat us but told us that we had to order quickly because they were closing soon. As someone who works in the restaurant business, I think she could had conveyed this message a little more delicately instead putting pressure on your guests to order quickly. Other the this minor inconvenience, we had en amazing time and would visit again.
Edwin
Stayed 2 nights in May 2024
10/10 Excellent
Gladiany
Travelled with family, Travelled with family and small children
What an amazing stay! We love this resort, especially because it’s so kid friendly. Our kids had the best time. The staff is exceptionally kind and the resort is beautiful. Rooms were kept clean and surrounding areas as well. Will go back again and again. My only comment is food in the Palmas restaurant was bland and overcooked every time..needs more love :)
Great location with many things to do. Decent rooms, easy parking, friendly staff. Food was adequate.
Brian
Stayed 1 night in May 2024
Response from Jorialys Caraballo- Guest Services on 10 May 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.
The Verdanza hotel is located in a great location and close to restaurants and Old San Juan. You don’t ned to rent. A car and can catch an Uber ride at low cost.
Lenin
Stayed 5 nights in Apr 2024
Response from Jorialys Caraballo on 3 May 2024
We appreciate your review, despite not being from our hotel.
Todo excelente. El lugar es hermoso, muy bien cuidado. Brinda un ambiente de relajación y calma. Las facilidades son hermosas y muy limpias. Los empleados fueron muy atentos y amables. La comida en el restaurante Las Palmad es buena, también nos encantaron los músicos que participan en el restaurante. Disfrutamos mucho nuestra estadía en familia. Este lugar tiene todo para disfrutar de unas buenas vacaciones. Recomendado.
ANGIEMAR
Stayed 2 nights in Apr 2024
Response from Jorialys Caraballo on 30 Apr 2024
Gracias por sus comentarios positivos. Nos alegra saber que disfrutó su estadía con nosotros. ¡Nos encanta cuando sentimos que su experiencia en Copamarina fue más allá! Espero que su próxima estadía esté a la vuelta de la esquina. Llámenos si hay algo en que podamos ayudarle.
6/10 Okay
Nadjah
27 Apr 2024
Liked: Property conditions & facilities
Nadjah
Stayed 3 nights in Apr 2024
Response from Jorialys Caraballo on 29 Apr 2024
Thanks for staying with us. , your review is very important for us! Call us if there is anything we can help you with.
4/10 Poor
Allison
25 Apr 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Location is beautiful but it smelled and the property is very understaffed. I really hope they make some changes like the noises of the air conditioning because it is a lovely location!
Allison
Stayed 2 nights in Apr 2024
Response from Jorialys Caraballo on 26 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us and we apologize that your expectations were not meet at all! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
I loved everything about my stay at Copamarina. The resort was truly beautiful. It was obvious that they take pride in cleanliness. My beachfront room was really cozy The staff was pleasant and courteous! The guard at the entrance made us feel welcome and safe. I can go on and on about how much I love this place!. My husband and I will definitely return.
Angela Rene
Stayed 3 nights in Apr 2024
Response from Angelie (Reservations Department) on 18 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
Just spent a few days at Copamarina with my 2 kids. The pools were great and we loved going out with scuba dogs. We spent very little time there during the day, went out and explored local beaches. The restaurant was overpriced and offered fancier options than what we wanted after a beach day so we ate locally which ended up being great. Kids loved having the pool to go back to at the end of a long day.
Sarah Ann
Stayed 4 nights in Apr 2024
Response from Jorialys Caraballo on 17 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.
10/10 Excellent
Alberto
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
It is a beautiful place. Nice customer service. It is hidden gem in the Caribbean. Don’t hesitate about the driving from the main road , it is worthy. I will come back again soon
Alberto
Stayed 1 night in Apr 2024
Response from Angelie (Reservations Department) on 20 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
The stay was an excellent experience, the restaurants with waitress service was a Prime service, but upon check out they charged us for the entire stay that had already been paid on Expedia. Then they gave us the Expedia credit, which I bought because it was a good deal, but the hotel charged me the regular hotel rate which is about $156.40 more per night. I called Expedia and they are working on the situation, I hope they honor the Expedia price.
E
Stayed 2 nights in Apr 2024
Response from Jorialys Caraballo on 9 Apr 2024
Thanks for staying with us. Our team works hard to make our guests happy and appreciate your feedback! Hope to see you in a next time!
Breath taking ocean views snd great staff. Very clean resort
Gilennie
Stayed 1 night in Apr 2024
Response from Sue (Reservations Agent) on 7 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
I found the areas and serene ambiance of the hotel wonderful. This hotel has the potential of a being a fabulous 5 star facility. The staff is friendly but seemed overwhelmed (understaffed). Also in need of better training and owning guest complaints. The f&b staff at the main restaurant, was almost good (at this time just ok). The fine dining staff was very good. I believe that with additional training of the staff, this hotel could be a secluded jewel. We loved the integration of the Natural Resources into the surroundings.
Sandra Ramos
Stayed 3 nights in Mar 2024
Response from Jorialys Caraballo on 9 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
so peaceful and beautiful. clean. helpful and friendly staff. i did not want to leave and would love to stay again.
Alexandra
Stayed 2 nights in Mar 2024
Response from Sue on 4 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
This property is absolutely stunning and immaculate. It is a secluded hotel, it is very clean, friendly staff, the views are breathtaking and the beach is safe and perfect for small children and snorkeling. I wouldn’t say it’s suitable for swimming as it is mostly shallow. Nonetheless, there are numerous beaches close to the property for swimming and other activities. The on-site drinks and food are delicious, but the prices are a bit high. We plan to visit again soon!
Yari
Stayed 1 night in Mar 2024
Response from Sue on 4 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! The shore of our beach changes seasonally, sometimes deeper, and other times shallower, but just steps away from our restaurant is Caña Gorda, the public beach which the guests have access to by walking from our shore. We also offer trips by ferry to Gilligan’s Island, which is a natural area protected by the Federal Natural Resources Department. For your next stay with us, you can contact our reservations department to help you with your future reservation! We are at your service, and we hope to see you soon!
6/10 Okay
pamela
Travelled with family and small children
21 Mar 2024
The room cleaning staff were friendly, helpful and kind.
pamela
Stayed 7 nights in Mar 2024
Response from Sue on 4 Apr 2024
Thanks for staying with us. Our team works hard to make our guests happy and appreciates your feedback! Hope to see you next time!
10/10 Excellent
Kelvyn
Travelled with family, Travelled with family and small children
Este hotel es mi “happy place” en Puerto Rico. Amo el vibe, la paz que refleja el lugar y el servicio que brindan.
Lillian
Stayed 2 nights in Mar 2024
Response from Angelie (Departamento de Reservaciones) on 4 Apr 2024
Gracias por sus comentarios positivos. Nos alegra saber que disfrutó su estadía con nosotros. ¡Nos encanta cuando sentimos que su experiencia en Copamarina fue más allá! Espero que su próxima estadía esté a la vuelta de la esquina. Llámenos si hay algo en que podamos ayudarle.
8/10 Good
mohammed, Altadena
Travelled with family
14 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice and beautiful resort. But restaurants are expensive, beach is not great and full of vegetarians, and no special programming entertainment or shows were provided.
mohammed
Stayed 3 nights in Feb 2024
Response from Angelie (Departamento de Reservaciones) on 4 Apr 2024
We are glad to hear that you enjoyed your stay with us! Please accept are apologies about the beach; the shore of our beach changes seasonally, sometimes is deeper and other times more shallow where seaweed tend to accumulate but just steps away from our restaurant is Caña Gorda the public beach which the guests has access walking from our shore. I hope your next visit is around the corner. Call us if there is anything we can help you with!
10/10 Excellent
Ade
Travelled with family
10 Mar 2024
Liked: Cleanliness, staff & service, amenities
Excelente facilidades los restaurantes muy buenos. Deberían remodelar un poco más las habitaciones para q estén más modernas
Ade
Stayed 1 night in Mar 2024
Response from Jorialys Caraballo on 5 Apr 2024
Gracias por sus comentario positivo. Nos alegra saber que disfrutó su estadía con nosotros. Tendremos en cuenta sus recomedaciones. Esperamos su pronta visita.
Fantastic resort. Immediate area is fairly impoverished, resort was wonderful. Beaches clean on the resort (not so much outside the resort unfortunately), easy to rent a kayak and snorkeling gear. Nice having onsite restaurant, as dining options a bit limited in Guanica and beyond. Mellow vibe, fellow guests were kind and not there for all night party atmosphere. Hiking nearby.
Tom
Stayed 3 nights in Feb 2024
Response from Jorialys Caraballo on 5 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.
It was beautiful for anyone who enjoys being close to the beach! The pools were close, the boardwalk was close, their shack was close. It was an amazing place to be away from the city.
Elizabeth
Stayed 4 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
I loved this place. A true getaway for R R. lovely staff and so beautiful.
Ava
Stayed 5 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
8/10 Good
Delaine
26 Feb 2024
Delaine
Stayed 3 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
We are very glad that you enjoy your stay with us, call us if there is anything we can help you with your next reservation, we hope it is around the corner!
Room opened up to a broad esplanade. Venetian blinds and screens for fresh ocean breezes. Chill vibe. Not too crowded. Pretty remote—the final 3 miles are twist curvy narrow. Guánica still recovering from hurricane and earthquake 1-2.
David B
Stayed 4 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
8/10 Good
Bethzabet
25 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Bethzabet
Stayed 1 night in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
We are very glad that you enjoy your stay with us, call us if there is anything we can help you with your next reservation, we hope it is around the corner!
6/10 Okay
kristin
Travelled with group
23 Feb 2024
Liked: Cleanliness
Copamarina is a lovely little resort with 2 pools and oceanfront location. The hotel is very clean and well taken care of. There is a small gym that is adequate for an average fitness person. The spa is nice but WAY over priced. A 2 hour massage and facial before tip was $500. In fact everything at Copamarina is expensive. The room rates are okay but expect to spend $50 or more for every meal after taxes, fees and tip even a simple breakfast. Its a pretty and relaxing hotel but there is nothing to do besides sun, pool, hire a boat, eat and drink. If you want super low key in a friendly environment then this place is great. The bed was comfortable, the room was big and the staff was really nice and helpful. People actually talk to each other instead of being on their phones. We met and got friendly with lots of other guests which was nice. The only downside was non of the rooms are ocean front, more like ocean view, a bit over priced, not near anything and buggy at night. And several guests got stung pretty badly from jelly fish so we stayed out of the ocean.
kristin
Stayed 4 nights in Feb 2024
Response from Angelie (Department of Reservations) on 6 Apr 2024
Thank you for your positive comments. We are glad to know that you enjoyed your stay with us. We apologize for not meeting your expectations and will be forwarding your comments to the different departments to improve future experiences. We hope your next stay is just around the corner.
The property was really breathtaking. Very well cared for and the staff very accommodating. Food was great-we often ate at the bar off the lunch menu. There was sea grass to deal with at the beach as others mentioned. The pools were well taken care off too. During our 9 nights we saw 4 weddings at the resort. Pretty common so know that atmosphere is there. We were fine celebrating our 30th anniversary so it was relatable. The neighboring public beach has less sea grass and clearer water but has been closed since the earthquake. You can still walk the shoreline to it. The area around Guanica is an old sugar factory. Old town, somewhat desolate and run down but a couple great restaurants right on the bay. Super food newer vibe and well done. Trasiego Sea Food Restaurant And El Desafío Bar & Grill.
Great place and great nice folks.
EXPEDIA however was terrible to deal with. Don’t use them to book a trip. They may price out trips at the highest rates, then negotiate discounts for their behalf. The hotel showed what Expedia sent them vs what we were charged. $450 diff. Expedia used to have a price guarantee and send you the diff if the price dropped now they keep it. Just deal with the hotel and save.
Verified traveller
Stayed 9 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
The room we were in was not soundproof, it was noisy late at night.
We were not given information on all activities and times, specifically exercise classes?? and what spa treatments were available and times.
No information about hiking trails or nature.
Gail
Stayed 5 nights in Jan 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your feedback and please accept our apologies for not providing you with the necessary information at the moment you checked in, we are going to remember all of our agents to follow this procedure for a better quality service. I am truly sorry to hear that your expectations were not meet as our goal is to provide every guest with great experiences, we hope to see you in a near future.
A beautiful property with great service, happy and available staff with amazing views
Allan
Stayed 2 nights in Feb 2024
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
We are immensely thrilled to read that you enjoyed your stay with us here at Copamarina and that each and every single employee surpassed any expectations that you have had, providing that one of kind customer service that distinguishes us so much.
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
Response from Angelie (Department of Reservations) on 6 Apr 2024
Thank you, your review is very important for us! I hope your next visit is around the corner.
10/10 Excellent
Scott
8 Feb 2024
Scott
Stayed 2 nights in Feb 2024
Response from Idanis Pons on 5 Apr 2024
We are very glad that you enjoy your stay with us, call us if there is anything we can help you with your next reservation, we hope it is around the corner!
Property is one of my favorite place to stay but i didnt receive any VIP benefits how was supposed to.
Alexis
Stayed 3 nights in Feb 2024
Response from Jorialys Caraballo on 5 Apr 2024
Thank you for your positive comment.We apologize that your expectations were not meet at all. Hope your next stay is just around the corner. Call us if there is anything we can help you with.
Response from Idanis Pons (Reservations Agent) on 5 Apr 2024
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We love it when guests feel that their experience at Copamarina was above and beyond! Hope your next stay is just around the corner. Call us if there is anything we can help you with.
The facilities, grounds, pools, hot tubs, bar, restaurant, rooms, spa, views - all top-notch. Awesome. Staff is super nice, super helpful. You’ll want to find a different beach. La Jungla and Playa Santa are a quick drive.