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Reviews of Hotel Morales Historical & Colonial Downtown Core

3.5 out of 5
Hotel Morales Historical & Colonial Downtown Core
Ave Corona 243 Centro, Guadalajara, JAL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 913 out of 1184 reviews" "
Rating 8 - Good. 189 out of 1184 reviews" "
Rating 6 - Okay. 42 out of 1184 reviews" "
Rating 4 - Poor. 22 out of 1184 reviews" "
Rating 2 - Terrible. 18 out of 1184 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
colonial building
Stayed 1 night in May 2024
Response from Denise on 28 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

6/10 Okay

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Historic and conveniently located however room 211 was just across a karaoke bar. It was terribly noisy until after 1am. The room smell like sewage. The staff at the front desk was helpful. The lady that took our order at the restaurant was distracted , unable to explain a simple menu question.
Stayed 2 nights in May 2024
Response from Denise on 28 May 2024
Thank you for your feedback. We appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the noise and the room odor. Rest assured, we will address these concerns with our team to prevent future occurrences. We are glad to hear that our front desk staff was helpful and we will work on improving our service in the restaurant. Your comments are invaluable to us as we strive to provide the best experience for our guests. We hope to have the opportunity to welcome you back and provide a better stay in the future.

10/10 Excellent

Jesus Alberto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this hotel and I have to admit that I will be coming back next time I’m in Guadalajara. The property is super clean, has amazing customer service and the location is within walking distance for everything in Guadalajara Centro. At first I thought I needed a taxi to get around downtown and I was wrong. I definitely recommend this hotel, they have security at the door all day which made us feel safe. If I was to give something negative about my review, it will have to be the bed sizes, we got a 2 beds room and the size were smaller than a queen but slightly bigger than a twin. Next time I’ll probably stay in a king bed instead.
Stayed 2 nights in May 2024

10/10 Excellent

brenda

Stayed 6 nights in May 2024
Response from Denise on 25 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was unique about this hotel. I felt very safe staying there. Hotel Morales is clean, quite and BEYOND BEAUTIFUL! I can’t wait to go back and enjoy this beautiful hotel once again. Everything was excellent!
Stayed 2 nights in May 2024
Response from Denise on 22 May 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you felt safe and enjoyed your stay at Hotel Morales. Our team works hard to maintain a clean, quiet, and beautiful environment for our guests. We can't wait to welcome you back for another excellent experience! Safe travels and see you soon!

10/10 Excellent

Eulalio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Denise on 22 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Denise on 21 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only Hotel I stay in when I come to Guadalajara. It is located in the central part of the city and is extremely convenient. It feels like a classic old hotel, but the facilities are immaculate.
Stayed 1 night in May 2024
Response from Denise on 20 May 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were to small need queen bed size. Air conditioner blew in your face . We had to check out one day earlier the hotel changed for the night anyway. If you don’t use the room it should have been changed. Very disappointed.
Stayed 5 nights in May 2024
Response from Denise on 21 May 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place i stay here in Guadalajara
Stayed 1 night in May 2024
Response from Denise on 20 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Kimberly

Travelled with family
Interesting area historical downtown. Pleasant staff, good breakfast, pool was unavailable.
Stayed 1 night in May 2024
Response from Denise on 16 May 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is fairly convenient but the neighborhood is on the run down side
Stayed 1 night in May 2024
Response from Denise on 16 May 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in May 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were bit uncomfortable
Stayed 3 nights in Apr 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

8/10 Good

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Frenly persons
Stayed 6 nights in May 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most convenient access to get around, property within very nice. Enjoyed the stay.
Stayed 2 nights in May 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was amazing! Jose was such a delight and very helpful! The restaurant had a delicious breakfast selection. This will definitely by our go to place whenever visiting Guadalajara!
Stayed 1 night in May 2024
Response from Denise on 14 May 2024
We're thrilled to hear you had such a wonderful experience at our property! Jose and the rest of our staff take pride in providing exceptional service to our guests. It's fantastic to know that you enjoyed the delicious breakfast selection at our restaurant. We can't wait to welcome you back as your go-to place in Guadalajara!

10/10 Excellent

Iveth

Travelled with partner
Liked: Cleanliness, staff & service
Exelente ubicación y hermoso hotel
Stayed 2 nights in May 2024
Response from Denise on 14 May 2024
Estimado huésped, Gracias por compartir sus comentarios sobre su reciente estancia en Hotel Morales, nos alegra saber que lo haya disfrutado. ¡¡¡Siempre te esperamos!!!

10/10 Excellent

Jeanette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in historic center a lot of places walking distance. The restaurant at hotel has great food. Breakfast buffet in the morning and the restaurant is open all day. They have rooftop pool that is nice for hot days. We booked a massage at spa and we were very satisfied. Reception is open 24hours. The rooms are roomy and comfy. The staff all very nice and helpful. Loved our stay and would definitely come back
Stayed 8 nights in Apr 2024
Response from Denise on 14 May 2024
Absolutely thrilled to hear you enjoyed your stay with us! We take pride in our prime location in the historic center, making it convenient for our guests to explore nearby attractions. It's fantastic to hear that you found our restaurant and breakfast buffet to your liking, and that you had a relaxing time at our rooftop pool and spa. Our team works hard to ensure every guest feels welcomed and well taken care of, so it's wonderful to hear your kind words about our staff. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful Hotel. It is very clean. The staff is great and very accommodating. I highly recommend this hotel.
Stayed 2 nights in May 2024
Response from Denise on 8 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

4/10 Poor

Socorro

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They turned off water during day without notifying patrons. We were late to a wedding because we couldn’t shower in time. Bad management
Stayed 1 night in Mar 2024
Response from Denise on 8 May 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

8/10 Good

Gabriel

Stayed 3 nights in Feb 2024
Response from Denise on 8 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Miguel

Stayed 4 nights in May 2024
Response from Denise on 28 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!

10/10 Excellent

Ulises Mireles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing was exelent
Stayed 2 nights in May 2024
Response from Denise on 6 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Susana

Stayed 1 night in May 2024
Response from Denise on 28 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!

6/10 Okay

Gloria, San Ysidro

Travelled with family
Liked: Cleanliness, amenities
No funcionaba el ascensor y ni se disculparon…
Stayed 2 nights in May 2024
Response from Denise on 6 May 2024
Estimado huésped, lamentamos el inconveniente, gracias por compartir sus comentarios sobre su reciente estancia en Hotel Morales, nos alegra saber que lo haya disfrutado. ¡¡Siempre te esperamos!!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Monserrat Córdova on 3 May 2024
Estimado huésped, Gracias por compartir sus comentarios sobre su reciente estadía en Hotel Morales, nos alegra saber que la haya disfrutado. Siempre te esperamos!!!

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Denise on 22 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the history of the hotel and i also like that the people working there were really helpful
Stayed 6 nights in Apr 2024
Response from Denise on 2 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Aleida

Stayed 4 nights in Apr 2024
Response from Denise on 20 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Aldo Alfonso, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks Colonial style, historic. Pretty and colorful.
Stayed 4 nights in Apr 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Maria A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 5 nights in Apr 2024
Response from Denise on 29 Apr 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a second time we stayed at this hotel like the historical building
Stayed 5 nights in Apr 2024
Response from Denise on 29 Apr 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

10/10 Excellent

Marilu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dark no windows to the street
Stayed 2 nights in Apr 2024
Response from Denise on 29 Apr 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

8/10 Good

Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying in this hotel. I been here multiple times and I will come back. Food is great, prices are fair; service is fast.
Stayed 1 night in Apr 2024
Response from Denise on 29 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

charles, wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property with old Mexican charm. great service.
Stayed 2 nights in Apr 2024
Response from Denise on 27 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Panayiota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for all the above. Will stay again with no hesitation
Stayed 2 nights in Apr 2024
Response from Denise on 2 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

6/10 Okay

Osmando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Denise on 24 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Gurpreet

Stayed 4 nights in Apr 2024
Response from Denise on 14 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from Denise on 22 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Carmen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful building. It is a beautiful place to stay and enjoy. The inside is breathtaking and the ambiance is lovely. We had a great time and hope to be back soon!
Stayed 2 nights in Apr 2024
Response from Denise on 20 Apr 2024
We're thrilled to hear that you enjoyed your stay with us! It's always rewarding to know that our guests appreciate the beauty and ambiance of our hotel. We can't wait to welcome you back for another memorable experience soon

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Denise on 20 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Gwendoline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff is amazing. It was very clean and the location was close to the main hubs of Guadalajara.
Stayed 4 nights in Mar 2024
Response from Denise on 22 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Laura Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy stayed the hotel is in the center of the heart of Guadalajara. Everything was near and easy to get around. Extraordinary service, and staff every detail address and met. I do recommend staying in this hotel. If I have a future opportunity to come again I will select this service again. My respect and admiration to maintain and continue maintaining this quality services for people who travel. Thank you, again! It was a pleasure staying and sharing this experience staying in Guadalajara.
Stayed 5 nights in Apr 2024
Response from Denise on 16 Apr 2024
Thank you so much for your kind words! We're delighted to hear that you had such a wonderful experience during your stay at our hotel. It's our pleasure to provide exceptional service and ensure that every detail is taken care of for our guests. We truly appreciate your recommendation and look forward to welcoming you back in the future. Safe travels and see you again soon!

8/10 Good

María Guadalupe Ávila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to be close to the downtown.
Stayed 9 nights in Mar 2024
Response from Denise on 15 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

10/10 Excellent

Ivan

Stayed 4 nights in Apr 2024
Response from Denise on 6 May 2024
Estimado huésped, Gracias por compartir sus comentarios sobre su reciente estadía en Hotel Morales, nos alegra saber que la haya disfrutado. Siempre te esperamos!!!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Denise on 15 Apr 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!

6/10 Okay

ANA

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location. Very nice and clean. The staff we came across was great. We arrived early morning and they were able to accommodate an early check in. The breakfast buffet is good. The only complaint I have is that 2 dresses went missing from one of our luggage bags. So make sure you are aware of your belongings .
Stayed 2 nights in Apr 2024
Response from Denise on 15 Apr 2024
Dear Guest, we are sorry for the inconvenience, Thank you for sharing your comments about your recent stay at Hotel Morales, we are glad to know that you enjoyed it. We are always waiting for you!!

10/10 Excellent

Michael H

Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Stayed 1 night in Apr 2024
Response from Denise on 2 May 2024
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!!!