Chancellor Peak Chalets

This was my second stay at Chancellor Peak. We stayed in chalet #14 which is private with an amazing view of the Peak and the surrounding nature. The chalet complex is located right at the Kootenay River. The area is very quiet and there are bears as well. A black bear came looking for food around the chalets a couple of nights. Overall a great place to stay and good value.

My wife and I stayed two nights in August and were unpleasantly surprised with our experience. There was a failure to communicate amongst staff about our reservation and it was like no one knew we were coming. The rooms in our chalet were not cleaned, beds were not made, used wet towels were still out on the bathtub, trash still in the unit. The "person responsible" was over in the nearest town. We had to wait for her and a helper to return and prepare the unit for us. The units are individually owned like rental property and an individual resides in one of the units as a "property manager". The owner of our particular cabin communicates only by email and when he can respond to you. So in essence, not much in the way of service. What you see is what you get when you arrive. The cabin is well built but the property seemed to be loosely managed and struck me as the typical landlord -tenant arrangement with the minimum attention paid to it for upkeep. Screens were missing in the upstairs bedroom window. There is a single ceiling fan that needs attention and made noise when you turned it on. Poor lighting in the upstairs bathroom. There were adequate dinnerware and tableware for meals but two very worn and rusty skillets for cooking that looked like they were left over by a prospector from the gold rush days of the early 1800's. Amenities listed were simply free Wi-Fi and free parking. All in all, this experience was not what we expected for the price charged!

Chalets#3, Need adjust front door,hard to closed Missing one upstairs bed sheet Microwave turntable won’t turn Chalets#14. Need adjust front door hard to closed Ceiling fan light not working Hair Dryer not working