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Overview of Mercure Gold Coast Resort

Photo gallery

Guest reviews

4.2 / 5Very Good
2,181 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

Popular LocationPalm Meadows Golf Course3 min walk
Popular LocationMetricon Stadium5 min drive
Popular LocationRoyal Pines Resort Golf Course7 min drive
AirportGold Coast, QLD (OOL-Coolangatta)27 min drive

Choose dates to view prices

  • Superior Room, 2 Queen Beds, Golf View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 4
    Show more
  • Superior Room (spa room)

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    Show more
  • Superior Room, 1 King Bed (Spa)

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    Show more
  • Superior Room, 1 King Bed, Garden View

    4.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    Show more
  • Superior Room, 2 Queen Beds, Garden View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    Show more
  • Superior Room, 1 King Bed, Golf View

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 2
    Show more
  • Superior Room, 1 King Bed, Pool View

    Room amenities

    • 36 sq m
    • Sleeps 2
    Show more
  • Superior Room, 2 Queen Beds, Pool View

    4.8/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    Show more

About this area

Carrara

Located in Carrara, Mercure Gold Coast Resort is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golf lessons and golfing.

Visit our Carrara travel guide
Map
Popular Location

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Royal Pines Resort Golf Course - 7 min drive
  • Pacific Fair Shopping Centre - 8 min drive
  • The Star Gold Coast - 12 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 27 min drive

Restaurants

  • The Restaurant — 1 min walk

About this property

Mercure Gold Coast Resort

4-star, family-friendly hotel near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms provide complimentary wireless Internet access, balconies or patios and 24-hour room service. LCD TVs, coffee/tea makers and free bottled water are among the other amenities available to guests.
Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.
This Carrara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Valet parking: AUD 5.50 per stay
24-hour return airport shuttle (surcharge)
Train station pick-up shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 24-32 for adults and AUD 5-17 for children
1 restaurant
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

18 holes of golf
2 outdoor pools
2 outdoor tennis courts
Children's pool
Full-service spa
Health club
Sauna
Hot tub
Steam room

Family friendly

2 outdoor pools
Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Ballroom
Banquet hall
Front-desk safe
Newspapers in reception
No lifts

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tennis lessons
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
German
Japanese
Korean
Russian

Business services

Business centre
Computer station
Meeting rooms
Conference centre (10097 square feet of space)

Outdoors

Garden
Picnic area
Terrace

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures and pedicures
Massage - swedish
Massage/treatment rooms
Reflexology
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Towels

Entertainment

LCD TV
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Free bottled water

Outdoor space

Balcony or patio

More

Access via exterior corridors
Connecting rooms available
Desk
In-room massage
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types

Diners Club
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 24 and AUD 32 for adults, and AUD 5 and AUD 17 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Carrara
Mercure Gold Coast

Frequently asked questions

Can I cancel my reservation for free at Mercure Gold Coast Resort and receive a full refund?
Yes, Mercure Gold Coast Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Gold Coast Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Gold Coast Resort?
As of 30 May 2020, prices found for a 1-night stay for 2 adults at Mercure Gold Coast Resort on 1 Jun 2020 start from NZ$138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in begins at 2 PM.
What time is check-out at this hotel?
Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 100 per vehicle applies.
Where is this hotel located?
This family-friendly Carrara hotel is located near the airport, 0.1 mi (0.2 km) from Palm Meadows Golf Course, and within 6 mi (10 km) of Metricon Stadium and Surfers Paradise Beach.

Guest reviews

4.2
Very Good
5 - Excellent
976
4 - Good
884
3 - Okay
225
2 - Mediocre
71
1 - Poor
25
4.3
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.1
Property condition

3/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    2/5

    • Disliked: Cleanliness, staff & service

    Well I usually enjoy my stay at Mercure Gold Coast but not this time. As a frequent guest, and a member of Accor Hotels, I was dumbfounded to be denied buffet breakfast by the female desk manager. Apparently she thought the booking for was for one, but it was booked via an agency for two. I couldn’t reason with her. I showed her my itinerary stating 2 guests, but she wasn’t satisfied So myself and my guest went without breakfast for the entire stay even though it was paid for. Unfortunately the room was plagued with moths. On a positive note, we were moved to a more suitable room

    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful and relaxing stay at a great price. Would recommend to everyone

    Stayed 3 nights in Jan 2020

    3/5

    • Liked: Staff & service, property conditions & facilities

    We returned to the Mecure extremely late and very tired from the Queen concert to find that the underground car park was full. What tha????? Staff could have informed us at check in that this would be a possibility. We drove around and around looking for somewhere to park our car at 2pm in the morning. Not happy.

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Close to everything I needed for my stay, great place. Wasnt my first stay and wont be my last.

    Stayed 1 night in Feb 2020