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"Room shower was cold - jacuzzi was cold- shower in the changing room was cold "

"Staff were very helpful, parking was easy, rooms excellent and the snow show was a bonus"

"Our room was very nice, we had the twin bed room so things were a little close but still not bad. The closet was small but worked well for us. The bathroom was very clean and nice with all the amenities we needed. There was tea/coffee maker in the room with several bottles of water. The service from the staff was excellent from the check in, maids and waiters. I will admit when I saw it was a distillery it piqued my interest thinking whiskey, nope it is a gin distillery. We meet the owner and he provided us with a flight of the gin he makes on the premises, it was superb to say the least. I highly recommend it. We had dinner in the bar, and it was well prepared and fresh. The breakfast is the classic Scottish breakfast, it was nicely prepared and fresh. The breakfast area looks out over the river and up to the mountains for a great view."

"A brief but very pleasant stay with our family at the Onich. We stayed in a little standalone corrage next to the hotel and it was very comfortable. The only downside was that the only bathroom was upstairs via the bedroom and the property was facing a main road so we had to be very cautious leaving it with our children. The staff were wonderful; very warm and friendly and the food was excellent. "

"Rooms or shall I say, apartment, was lovely and plenty of space. However, when we went to go to bed and pulled the sheet back on our bed, there were hairs everywhere. So we we had to go down the hill to reception to collect all new bedding, lug it back up the hill and remake our bed. Wouldn’t have been a big issue but we never got an apology over the 4 days we were there. When we checked out we mentioned it again and was told it had been reported to the area manager. Who and where they were we had no idea. Thought this was quite poor given that we were staying so many nights. These are lovely rooms with great views across the loch and right in town so close to all the amenities. They just need to maybe up the staff levels as only ever seem to be one member of staff about, which is why we had to collect our own sheets. I am not faulting the lady we chatted to on reception, just that there should be at least 2 of them so one can attend to guests issues etc. If it hadn’t have been for this it would have been a perfect stay."

"Second time I’ve used this hotel in a year when visiting FW. Staff are always helpful friendly and chatty. Was able to leave luggage there ahead of check in each time as I arrived early morning on sleeper train each time. Rooms and en-suites are well presented, clean and comfortable. Only marked down in one score as hotel looks a bit grotty on exterior. "

"Lovely hotel in a good location. Staff very friendly and helpful, rooms were comfortable with great views of the loch. Food in the restaurant was excellent, would recommend!"

"This place is amazing. The staff were so attentive and made the stay exactly what we had hoped for. Food was great and the complimentary breakfast was over the top. "

"Good selection all hot and fresh "