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"Very large and comfortable room Very clean and comfortable Staff were all very helpful and friendly "

"Clean room excellent staff"

"Excellent hotel with staff always with a smile and ever willing to help. One of the best hotels I’ve stayed in."

"Everything was great. Good value for money. "

"Wow! What a hotel! Loved everything about it!"

"Wonderful hotel with attentive and friendly staff."

"The property is well maintained, safe and has excellent service! Also the food was excellent. "

"What a great hotel. The rooms are big, bright and comfortable. The service is friendly and efficient. The breakfast buffet is amazing. The service is friendly and efficient. And it's excellent value! This is my new favourite hotel in Nairobi. The gym deserves a special mention. It has a wide range of machines and free weights and expert trainers. It has outside members, so everything is well maintained."

"I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future."