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"The room was dusty and cobwebs were around the inside of the window and we had spiders in there. The hotel was not very well maintained, could do with painting and upgrading of some of the furniture. The wooden panelling in pool area needs attention as well. We booked breakfast for 9am and when we arrived the scrambled eggs were dried up, no black pudding, no bacon and no butter available. Parking was fine. I had wanted to stay at the hotel for a while and was disappointed with my overall experience and would not visit agan."

" Breakfast good fresh parking good and free"

"Great place for visits to Norwich - great breakfast"

"Staff friendly and helpful. Good shower. Clean room. Gym was available."

"Good breakfast"

"My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding."

"Very clean, had everything we needed. Reception was always available. Nice little selection of tea/coffee/toiletries. Really good location"

"Great hotel , an old building with a stylish interior . Staff were lovely and friendly, and so helpful. Food inventive and freshly cooked , much better than your average hotel, a real menu, for breakfast, lunch and dinner full of interesting choices - well done chef! Look forward to staying there again Remember the name - St Giles House Hotel - it’s going places !! "

"Very welcoming and friendly atmosphere throughout our stay. Food presented in amazing style. Excellent staff (especially Katie ) in the restaurant. Aromatherapy massage was great! Would recommend."