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"Clean room and friendly staff. Beautiful neighborhood right in the heart of the historic district."

"Great breakfast, awesome staff"

"The staff is friendly and helpful , the place needs updating but not bad for the price "

"Friendly staff and convenient to shopping and restaurants."

"Food and service was great "

"Very helpful staff n better than average breakfast!"

"The advantage was that the hotel is within walking distance of the main bus terminal and close to a tram stop. The shower also had amply supply of hot water. But the staff could use with better training in customer service. You should not have to wait several minutes when you arrive at 5:30 pm for someone to open up the door to check you in. The staff also had trouble finding my reservation once I did check in. "

"I really enjoyed staying here, very convenient, friendly staffs, comfortable room"

"Great service, staff, clean rooms. "

"All good. The suite has a great view of the cathedral "

"Desde el primer dia la atencion y el don de servicio fue excelente. Los recomiendo y volvería una vez mas. El rio que esta al frente sinceramente hermoso"

"The space is big and bright with loads of natural light. Clean, with tile floors. Fridge, stove and whatever you need to cook for yourself. Right by the river"

"This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. "

"Awesome people and space. "