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Santa Lucia House - Forum

4.0 star property
Hotel in Cuenca with free breakfast and 24-hour front desk

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This upscale retreat in Downtown Cuenca offers a peaceful terrace for relaxation and a satisfying English breakfast. Travelers appreciate practical amenities like WiFi, luggage storage, and 24/7 front desk service, with many noting the exceptionally helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite

Studio Suite

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Flat-screen TV
Ceiling fan
Hairdryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150

What's nearby

  • Plaza Rotary Market - 2 min walk - 0.2 km
  • Calderon Park - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km

Getting around

  • 14n - Antonio Borrero Station - 1 min walk
  • Gaspar Sangurima Tram Station - 4 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk
  • ‪Angelus by Tutto Freddo - ‬5 min walk
  • ‪Hotel Santa Lucia - ‬4 min walk

About this property

Santa Lucia House - Forum

Upscale hotel located in Downtown Cuenca
Take advantage of free English breakfast, a terrace and a bar at Santa Lucia House - Forum. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), 1 meeting room and multilingual staff
  • Luggage storage, smoke-free property and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Santa Lucia House - Forum offer comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Heating, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 350 metres
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator on request

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 24 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Is Santa Lucia House - Forum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Santa Lucia House - Forum?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Santa Lucia House - Forum?

Check-in start time: 2:00 PM; check-in end time: 10 PM.

What time is check-out at Santa Lucia House - Forum?

Checkout is at noon.

Does Santa Lucia House - Forum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 24 per vehicle applies.

Where is Santa Lucia House - Forum located?

Located in Downtown Cuenca, this hotel is steps away from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Calderon Park are also within 5 minutes. 14n - Antonio Borrero Station is only a 2-minute walk and Gaspar Sangurima Tram Station is 4 minutes.

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Santa Lucia House - Forum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 334 out of 449 reviews
Rating 8 - Good. 77 out of 449 reviews
Rating 6 - Okay. 19 out of 449 reviews
Rating 4 - Poor. 9 out of 449 reviews
Rating 2 - Terrible. 10 out of 449 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elssye Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and beautiful place to stay. Like a home away from home. Great place and very central in the hearth of the Cuenca City. We love this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Staff, simply great experience!!
Stayed 1 night in Jul 2025

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, fantastic people, fantastic free breakfast!
Stayed 6 nights in Oct 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful stay in a classy upscale retro hotel. Walking to almost everything. This was a great choice for us.
Stayed 5 nights in May 2025

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stuff beautiful stay very close to the center and the house itself is wonderful
Stayed 3 nights in Sep 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No car
Stayed 1 night in Oct 2025

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful on the inside and so clean.The staff are amazing .Very close to city square 5 minutes walk.there you will find so many restaurants
Stayed 4 nights in Feb 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful, small hotel in the heart of Cuenca. The staff is excellent, good breakfast and free parking. Everyone goes above and beyond to make sure all our needs are met.
Stayed 4 nights in Jan 2025

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, we thought it was the main Santa Lucia hotel, yet were pleasantly surprised with this beautiful house and friendly service.
Stayed 2 nights in Jul 2024

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel, clean, excellent location. Patricia and Geovana made the stay easy!
Stayed 2 nights in May 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay in Old Town

Nice facility, Helpful staff. Not to be confuse with the main hotel just down the street on opposite side of road.
Stayed 1 night in May 2024

10/10 Excellent

DIEGO ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Beautifull and confortable room .
Stayed 2 nights in Nov 2023

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Fantastic staff! Delicious incredible breakfast! Great location! Electric generator for power outages. Plenty of hot water. Great WIFI.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Great location. Excellent service
Stayed 1 night in Feb 2023

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonel house & cleaning & very good staff
Stayed 2 nights in May 2023

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and friendly and super welcoming. We arrived late at night to a different Santa Lucia and a person from there walked us to the right Forum location.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay at Santa Lucia House - Forum

I had a fantastic stay as this beautiful hotel! The staff were friendly and super helpful with directions and insider knowledge of the city. The hotel was just beautiful and very clean & the breakfast very delicious. It’s location is walking distance from the city center and all major sights. I look forward to my next visit and thanks to everyone in the hotel for their hospitality!
Stayed 4 nights in Mar 2024

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would not recommend this hotel

I would not recommend staying at this hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy room 5 but everything else was perfect

Love the hotel, repeat visit. However room 5 is tooooooooo noisy
Stayed 1 night in Mar 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Super helpful and responsive when we sent a message. allowed us a late check out time
Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2023