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"Clean and spacious room. Staff were helpful and welcoming. Breakfast was great but there were a lot of guests for such a big hotel and so a bit crowded during breakfast. Hot spring baths were a bit crowded too. Close to attractions, for instance, Karatsu castle is highly recommended, and lot of dinning options. A lot of shopping options too but they are sparse and easier to access with your own car. Parking was alright but a bit crowded as well."

"Great hotel, like traveling back in time to Meiji era, beautiful turn if the century antiques, very convenient to Arita Pottery Fair"

"The hotel is right next to the train station, which is very convenient if you’re traveling around the area. The rooftop onsen is small but great for relaxing your muscles after a long day of walking. The breakfast is one of the best free breakfasts I’ve had, there are plenty of options to choose from. The staff were very helpful, they helped me figure out my luggage shipment."

"Room clean, staff friendly, would stay again if passing this way "

"Pros: Rooftop bath with a fabulous view, pleasant service. Cons: Room windows that don't fully close, no hot water from the shower for five minutes, horrendous WiFi, forgettable food, etc."

"A fantastic unmanned property with ample of parking. Whilst unmanned, they responded to our question promptly. The whole family room with 4 x beddings were spacious for our family of 5 (primary school age children to baby) to move around and to sleep. The projection with games was a hit with the older kids & the baby loved having her own space on the couch. And the bathroom was amazing. So glad we picked this place for our 1st leg of the Kyushu trip. "

"It was my first time checking into a hotel without staff on site. The hotel will send you an email with an entry code to get into the lobby. Once inside, there's a tablet you use to check in. After you snap a photo of your passport, you get connected to the hotel staff via video call to verify your identity. Then you will get your room code on the screen. Take a picture of your room code with your phone. The hotel is very roomy and very close to the station. "

"Great stay overall. The place was very clean, well organized, and comfortable. The hosts were extremely kind and helpful, and the atmosphere was quiet and welcoming. I would definitely stay here again."

"We had a small double room and the carpet was stained. The reception staff were friendly and competent."