Canal City Hakata's vibrant streets lie just steps away, with public transit connections making exploration easy while attentive staff ensure a comfortable stay
Hotel New Otani Hakata places travelers in the heart of Fukuoka's energy. The property offers practical amenities like dry cleaning, laundry facilities, and an electric car charging station. Guests can start their day with a buffet breakfast or relax at the hotel's cafe.
VIP Access
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Free Wi-Fi
Air-conditioning
Parking available
Bar
The current price is NZ$239
NZ$239
19 Apr - 20 Apr
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Located in Chuo Ward, a neighbourhood in Fukuoka, Hotel New Otani Hakata is in a shopping district and near the airport. Shoppers can check out Canal City Hakata, while everyone can enjoy the natural beauty of Port of Hakata and Ohori Park. Check out an event or a game at Marine Messe Fukuoka, and consider making time for Marine World Uminonakamichi, a top attraction not to be missed. Guests love the hotel's convenience for public transportation: Watanabe-dori Station is just steps away and Tenjin-minami Station is 9 minutes on foot. Visit our Fukuoka travel guide
You can look forward to a hair salon, dry cleaning/laundry services and a bar at Hotel New Otani Hakata. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi.
Other perks include:
Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
A vending machine, concierge services and a reception hall
A ballroom, a porter/bellboy and a lift
Guest reviews speak highly of the helpful staff and proximity to public transport
Room features
All 372 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
Bathrooms with bidets and shower/bath combinations
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
Height restrictions apply for on-site parking
Parking on site (JPY 1,500 per day)
Limited on-site self parking
Food and drink
Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
4 restaurants
A bar/lounge
Restaurants on site
Green house
Sembazuru
Taikanen
The Castillian Room
Family friendly
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Spa
In-room massages
Accessibility
Lift
More
14 floors
Ballroom
Designated smoking areas (fines apply)
Reception hall
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided
Entertainment
Cable/satellite channels
Food and drink
Electric kettle
Limited room service
Refrigerator
More
Air conditioning (climate-controlled)
Desk
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
Self-parking fee: JPY 1500 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.
We should mention
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka
Frequently asked questions
Is Hotel New Otani Hakata pet-friendly?
No, only service animals are welcome at the property.
How much does it cost to stay at Hotel New Otani Hakata?
As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 19 Apr 2026 start from NZ$239, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Hotel New Otani Hakata?
Self-parking is available for JPY 1500 per day.
What time is check-in at Hotel New Otani Hakata?
Check-in start time: 2 PM; check-in end time: 2 AM.
What time is check-out at Hotel New Otani Hakata?
Checkout is at 11:00 AM.
Where is Hotel New Otani Hakata located?
Located in Chuo Ward, this hotel is within 1 mi (2 km) of Yanagibashi Rengo Market and Canal City Hakata. Port of Hakata and Marine Messe Fukuoka are also within 3 miles (5 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 9 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel New Otani Hakata Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Stayed at Hotel New Otani Hakata and overall had a pleasant experience. The service was excellent—staff were polite, attentive, and always willing to help, which really made the stay comfortable.
The hotel itself, however, feels a bit dated. The rooms and facilities are well-maintained but could benefit from some modernization.
That said, the great service and convenient location still make it a solid choice for a stay in Fukuoka.
nearby subway and walkable to minami tenjin for dining
catherine
Stayed 3 nights in Nov 2025
Verified
6/10 Okay
Vi ping
10 Jan 2026
Liked: Cleanliness
Close to many restaurants and right next to the subway. Easy to get to hakata station, tenjin underground shopping mall, walkable to Canal city. Room was clean and quiet, a bit outdated.
Excellent. We got a big room. 4 futon and 2 bed for 4 of us to choose. I enjoy the bed while my fam used the futon. 2 toilets and 1 bath room. Amazing. Location is good, walkable to shopping areas. Breakkfast options in hotel very good too.
Location: Hakata is not like Osaka or Tokyo, very quiet streets, from a 10/10 traffic with two big cities, you’ll see it being a 2/10 all day. Location is dead on right outside a station. Easy access, 711 and restaurant and grocery right at its reach. However, going to site see and shopping isnt like as fast as tokyo or osaka, still easy access. Hotel: Super grand, my partner and I felt like we were in the movie “home alone 2.” The hotel service, entrance, and itself has so many restaurants INSIDE! It was amazing. Room: HUGE, only hotel i could lay out 2 fullsize luggage. Clean, bed was great. Bath was big. Cleanliness was spectacular. Easy recommendations for me and my partner
Samantha
Stayed 2 nights in Feb 2026
Verified
6/10 Okay
Lorraine
3 Jan 2026
Disliked: Cleanliness, amenities
The staff at reception was friendly and tried their best to communicate. However, our welcome drinks was not mentioned at all during check-in and throughout our stay and the rooms were pretty dated. Housekeeping were not the best either as we took photos of stuff left behind by previous guest at prominent area such as headboard of beds.