Executive Studio | Private kitchen

Reviews of Glacier View Motel

3 out of 5
Glacier View Motel
Franz Josef Hwy, SH 6, Franz Josef Glacier

Reviews

8.4

Very good

Rating 10 - Excellent. 131 out of 282 reviews" "
Rating 8 - Good. 98 out of 282 reviews" "
Rating 6 - Okay. 34 out of 282 reviews" "
Rating 4 - Poor. 11 out of 282 reviews" "
Rating 2 - Terrible. 8 out of 282 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The view and hospitality
Stayed 1 night in Feb 2024
Response from Vicky on 23 May 2024
Thank you very much for your favorable comments and valuable feedback to our motel. we are glad to know that you are satisfied with our services. we are always committed to providing guests with a stay that exceeds their expectations.Your satisfaction is our greatest motivation and we look forward to serving you again.With best wishes,

8/10 Good

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tidy unit, well equiped kitchen and great shower pressure. The most affordable stay I could find in Franz. Wifi was very weak at number 9 (too far from the modem is my guess) - needs a booster. Bed is super soft, so more suitable for tiny humans.
Stayed 1 night in May 2024
Response from Vicky on 16 May 2024
Thank you very much for your stay and feedback. We are glad to hear that you are satisfied with the cleanliness of the room, the well-equipped kitchen and the water pressure in the shower. Regarding the Wi-Fi signal issue you mentioned, we will install a signal booster as soon as possible to improve network coverage. Looking forward to your visit again!

6/10 Okay

Rupend

Liked: Staff & service
Disliked: Property conditions & facilities
no thing interesting.
Stayed 1 night in May 2024
Response from Vicky on 6 May 2024
dear guest, thank you for choosing our motel and sharing your feedback. we hope to provide you with an even better experience on your next stay.with best wishes,

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean property, good facilities although the TV remote didn’t work. Improved exterior since last visit would suggest wooden trellis divides for more privacy between units.
Stayed 1 night in Apr 2024
Response from Vicky on 17 Apr 2024
Dear guest,Thank you very much for your valuable feedback. We are pleased to know that you recognize the cleanliness and amenities of our property. We apologize for the problem with the TV remote control and have begun to check and ensure that it is fixed. Your suggestions for appearance improvement will be carefully considered. We look forward to your visit again and bring you a more satisfying experience.With best wishes,

10/10 Excellent

SHAHZAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a convenient location with great views. The parking was right outside the room. The Wifi was not good.
Stayed 1 night in Mar 2024
Response from Vicky on 9 Apr 2024
Thank you for choosing our motel and providing valuable feedback. We are glad you like our convenient location and beautiful view. We apologize for the poor Wi-Fi signal. We are working hard to upgrade our network services to provide a better customer experience. Thank you for your understanding and support, and we hope to have the opportunity to serve you again in the near future and show you our improvements.Wish you a happy life,

4/10 Poor

STEPHEN

Disliked: Staff & service
Sadly, communication with the hotel proved impossible. I was “stranded” down in the town area with the hotel a half hour walk up a steep hill with heavy luggage. Numerous phone call ignored. Eventually managed to get a lift to the hotel. When there, staff were kind and attentive. Accommodation better than average. Next morning I needed a lift into town to catch the bus. No one showed up at Reception at office opening time, not responded to my phone calls. I had to hitch a ride down in to town. Very, very poor communication skills.
Stayed 1 night in Mar 2024
Response from Vicky on 2 Apr 2024
Dear guest,Thank you for your feedback. We apologize for the inconvenience caused by the communication with the motel during your stay. As the motel is located in the suburbs, it does have the problem of incomplete signal coverage. We are actively exploring solutions to provide you with a smoother communication experience in the future. At the same time, we are glad to hear that you recognize the quality of our service and accommodation. We look forward to the opportunity to serve you again and make your stay even more perfect.All the best,

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely older property. Clean and tidy. Nice view of the mountains. Easy check in and out.
Stayed 2 nights in Mar 2024
Response from Vicky on 31 Mar 2024
Dear guest,Thank you so much for choosing to stay with us and taking the time to give feedback. Your evaluation is the motivation for us to strive to provide quality service. We will continue to keep the rooms clean and facilities perfect to ensure that every guest has a comfortable and convenient stay. We look forward to welcoming you again in the near future!With best wishes,

4/10 Poor

Troy, St Louis

Disliked: Staff & service, amenities, property conditions & facilities
No heat one space heater
Stayed 1 night in Mar 2024
Response from Vicky on 19 Mar 2024
Thank you for your feedback. We are very sorry to learn that you felt uncomfortable during your stay due to the heating equipment. Please accept our sincere apologies. We look forward to the opportunity to welcome you again and provide a more satisfying stay.Warm greetings,

2/10 Terrible

Jeffrey

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Vicky on 12 Mar 2024
Dear guest,First of all, we apologize that your experience at our motel did not meet your expectations. We are taking a comprehensive look at our services and facilities to identify and address possible issues. We are committed to continuously improving each guest's stay experience. Thanks again for your feedback.Best wishes,

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super clean and comfortable. Amazing view. Only issue was very soft mattress.
Stayed 2 nights in Mar 2024
Response from Vicky on 7 Mar 2024
Thank you for choosing our Motel and leaving a valuable review. We are pleased that you enjoy our standards of cleanliness and beautiful views. With regard to the mattress, we apologize that it did not meet your expectations. We will consider your feedback and explore the possibility of offering different hardness mattresses to meet the needs of different guests. We look forward to your visit again and will do our best to provide you with a more comfortable experience.Best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was excellent value!
Stayed 2 nights in Feb 2024
Response from Vicky on 6 Mar 2024
Thank you for choosing our motel and taking the time to leave us such a positive review! We always strive to provide a comfortable, affordable and satisfying stay for our guests, so it is very encouraging to know that you are satisfied with your stay. We look forward to more opportunities to serve you in the future and continue to provide the high quality service you have come to expect. Thank you again for your support and recognition.Best regards,

10/10 Excellent

Dong

Stayed 2 nights in Feb 2024
Response from Vicky on 31 Mar 2024
Dear guest,Thank you so much for choosing to stay with us and taking the time to give feedback. Your evaluation is the motivation for us to strive to provide quality service. We look forward to welcoming you again in the near future!With best wishes,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and convenient to Franz Josef Glacier. Not the most updated place but the facilities are nice and the rooms are generously sized.
Stayed 2 nights in Feb 2024
Response from Vicky on 29 Feb 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoy the tranquility and convenience of our location near the Franz Josef Glacier, as well as our facilities and spacious rooms. We hope to have the honor of welcoming you again in the future.Warm greetings,

8/10 Good

Osvaldo, Highland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, unfortunately it was a very rainy day
Stayed 1 night in Feb 2024
Response from Vicky on 29 Feb 2024
Thank you for reviewing and choosing our stay. We're glad you find our place quiet. We understand how rain can affect plans and we hope you will still be able to enjoy your holiday. I wish you all the best!Warm greetings,

8/10 Good

Colette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine but I think it is a bit far out of town. Difficult when the weather is poor.
Stayed 1 night in Feb 2024
Response from Glacier view motel on 11 Feb 2024
Thank you for your comments,We will try our best to change things better. Motel is about 3-5 minutes drive from the town. It takes time to walk. If it is inconvenient to travel in rainy days, please let us know. In case, We can provide free shuttle service.

6/10 Okay

Timothy

Liked: Cleanliness
This property is very dated compared to others we have stayed in for the same money. Internet was not great, Bed was very springy.
Stayed 1 night in Feb 2024
Response from Glacier View Motel on 11 Feb 2024
Thank you for your comments and have a nice trip.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind people, nice space. Having the kitchenette was a plus.
Stayed 1 night in Jan 2024
Response from Glacier View Motel on 22 Jan 2024
Thank you ! Have a great trip!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not 5 star, but the staff was great. The place quiet and clean. The sleep was comfortable. It’s exactly what a good motel should be.
Stayed 1 night in Jan 2024
Response from Glacier View Motel on 18 Jan 2024
Thank you for your sincere comments ! Have a great holiday!

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Glacier View Motel on 18 Jan 2024
Thank you! Have a great holiday!

4/10 Poor

Faye

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Glacier View Motel on 18 Jan 2024
Thank you! Have a great holiday!

10/10 Excellent

Tony, Broadstairs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and check out instructions as per my conversation with the manager the previous day. It's an amazing location with a wonderful view of the snow topped mountains.
Stayed 1 night in Dec 2023
Response from Glacier View Motel on 29 Dec 2023
Thank you so much! Nice to having you! wish you have wonderful holiday and happy new year!

6/10 Okay

Chris

Liked: Room comfort
Clearly struggling
I'm not fond of being unkind to struggling a business, & this one is struggling, we were 1 of only 2 units occupied that night. Smelled a bit, the blurb in the room claimed it was their brand of sanitizer & suggested keeping windows open to lessen the odour! A bit out of town, kettle didn't work so used the microwave, toaster didn't work either! Chinese lady at reception was pleasant, but spoke no english, so very hard to recommend the welcome albeit cordial. Hard to recommend anything really, sorry.
Stayed 1 night in Nov 2023
Response from Glacier View Motel on 27 Dec 2023
Thank you for your kind comments, we are improving step by step and the new manager can speak English. Sorry to make your experience uncomfortable. We have backup equipment if you need to replace it. Sorry again! Wish you a great journey!

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Has the basics. Very small kitchenette. Amenities as expected.
Stayed 3 nights in Nov 2023
Response from Glacier View Motel on 27 Dec 2023
Thank you for your comments, Wish you a great journey!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from Glacier View Motel on 18 Nov 2023
Thank you so much!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

michelle

Disliked: Staff & service, amenities, property conditions & facilities
The room was not very clean. There were stains on bedding and towels. Bedding smelt old/not clean. No heating or cooling. Too far out of town. Did like the view to the glacier at sunset.
Stayed 2 nights in Mar 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, we were pleasantly surprised at the updated accommodations.
Stayed 1 night in Mar 2023

6/10 Okay

Richard

Travelled with partner
Disliked: Staff & service, amenities
Generally felt uncomfortable
Stayed 1 night in Feb 2023

8/10 Good

Maryon, edmonton

Stayed 1 night in Feb 2023

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
The lady couldn’t understand us , spoke hardly any english , room was unclean and alive with biting insects , shower cold so didn’t bother, anyone with kids beware there is a walking space where they tip all their grass cuttings , a shear drop there so bad for kids
Stayed 1 night in Feb 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with beautiful view of the glacier. Well maintained and clean
Stayed 2 nights in Jan 2023
Response from GLACIER VIEW MOTEL on 3 Feb 2023
Thank you!

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, amenities
A lovely area and nice and quiet with friendly staff.
Response from Glacier View Motel on 23 Jan 2023
Thank you !

2/10 Terrible

Jacinta

Disliked: Staff & service, amenities, property conditions & facilities
Response from GLACIER VIEW MOTEL on 3 Feb 2023
THANK YOU!

8/10 Good

Mow Chiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Glacier View Motel on 18 Nov 2023
Thank you so much!

10/10 Excellent

richard

Stayed 1 night in Dec 2022
Response from Glacier View Motel on 12 Dec 2022
Thank you so much!

2/10 Terrible

Kavita, Basking Ridge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in process was hard as there was no english-speaking person at the frontdesk. There was no heat in the room and we were charged for a room heater on top of the room payment. We were not told about this beforehand. The room had lots of bugs.

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This motel is a 2 star motel NOT a 3 star motel
Stayed 1 night in Nov 2022
Response from Glacier View Motel on 18 Nov 2022
Thank you!

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness, amenities
It was very disappointing. First, the owners/managers did not speak any English and it was impossible to communicate. Next, the room was very dirty even though it said it was disinfected. It could not have been if we had to wipe all the surfaces and the wipes we used collected so much dirt. The hair dryer had about 2mm of dirt all over it. The tea towels stunk so badly we had to hide them in a cupboard. The dishwashing liquid and body wash were so diluted with water that they just did not soap up to wash anything. And the pillows were as hard as a rock. We are not fussy travellers but we will not be staying here again, and I don’t know how on earth it received a 4.3 star rating from guests.
Stayed 2 nights in Nov 2022
Response from Glacier View Motel on 15 Nov 2022
Apologies for Not all your wishes have been fulfilled. We will improve. Thank you!

6/10 Okay

Lee

Travelled with partner
Disliked: Amenities
Peace and quiet
Stayed 1 night in Sep 2022
Response from Crystal on 6 Nov 2022
Thank you so much!

10/10 Excellent

yuanfei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great motel
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
This was the worst experience that I have had with Expedia. I was attracted to the property based on a tariff of $125 per night and thought I was booking on that basis. I didn't check the confirmation that came through at $919.08 then one day before at $722.81. That's my fault but I trusted Expedia. I'll never do that again because I will never book with Expedia again. The place was almost empty and was worth $125 per night. Would have been a good experience at that price
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Good view of the mountains. No servicing of unit at all over 3 night stay.
Stayed 3 nights in Apr 2021

6/10 Okay

Tina, Invercargill

Travelled with family and small children
Disliked: Property conditions & facilities
So noisy with traffic could barely see the glacier from the lookout view let alone this motel. And the rule about not cooking spicy food or you’d be charged extra was a bit on the nose, wouldn’t stay again. We stayed at alot of places these holidays this one was by far the most expensive for the quality of the room.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, very quiet, low key and perfect
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Oriented should we could see the Glacier from our room. The room was very comfortable and very well equipped.
Stayed 1 night in Feb 2020

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and had everything we needed! Lovely new bathroom. Pretty country location with view of glacier.
Stayed 1 night in Feb 2020
Response from Jim on 18 Feb 2020
Hi Karen, Thank you so much for sharing your excellent feedback with us. We are so pleased to see you have enjoyed your time with us here and it is really lucky that weather turns to be good those days. We wish you all the joy for the rest of your journey and hope to see you again next time. Best regards Jim Xiao Motel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommend
Stayed here one night - booked a superior unit but the one we were put in was very dated felt dirty and dusty smell I can’t recommend this place and I won’t return.
Stayed 1 night in Jan 2020

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Jim on 13 Jan 2020
Hi Bryan, Thank you so much for staying with us. We trust you had a good rest in our cozy room and hope to see you again next time. Best regards Jim Xiao Motel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location only minutes from Franz Joseph village by car. Checkin staff very helpful with local kniwlefge. Accommodation was good.
Stayed 1 night in Nov 2019
Response from Jim on 13 Dec 2019
Dear our valued guest, Thank you so much for your time sharing us an excellent review. We are pleased to see you have enjoyed your stay with us and my local information would do any help for you to explore the area. We trust you had a great time in Franz Josef and look forward to see you again. Best regards Jim Xiao Motel Manager

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Jim on 31 Oct 2019
Dear our valued guest, Thank you so much for chosen to stay with us and sharing your feedback score. We trust you had a good rest in cozy room and hope you will enjoy the rest of your journey. We look forward to welcome you again. Best regards Jim Xiao Motel Manager