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Reviews of SAKS Urban Design Hotel Frankfurt

4 out of 5
SAKS Urban Design Hotel Frankfurt
Mendelssohnstrasse 79, Frankfurt, Hessen

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 124 reviews" "
Rating 8 - Good. 47 out of 124 reviews" "
Rating 6 - Okay. 5 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 4 out of 124 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

James T., Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Yenni Phung on 26 Oct 2023
Dear guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay. It's always our goal to provide exceptional service and make our guests feel comfortable and satisfied.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If you ever have any more comments, suggestions, or requests, please feel free to share them with us. Your feedback helps us continually improve our services and ensure that every guest has a wonderful stay. Thanks again for choosing our establishment, and we hope to see you again soon!Best regards,Yenni PhungResident Manager

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My favourite hotel in Frankfurt.
Stayed 1 night in Feb 2023

10/10 Excellent

Frank, Purmerend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with spacious rooms and extensive breakfast
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

sandu

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
DISGUSTED HOTEL ATTITUDE. DONT RECOMMEND
Arrived at hotel after a full day travelling. Room heating broken. After 2 hrs waiting and requesting and only after demanding to be sorted, as first was told no rooms you just need to sleep in a cold room, they found fan heaters. Did it seller well due to noise of fan heater. Next day was told it would be sorted, or they will change the room. It was not fixed. Request the change to be told. Sorry no rooms free, “was told you have a fan heater” you can stay in the room” at this point I was going mad, Only after making a fuss and 1 hour and demanded for a manger, they found me a room to change, which the heating was working, but no phone as that was not working. After a further 1 hour backing and forward I was so fed up, I need to sleep, I said just leave. Very disappointed. When requested a credit/ refund due to first night of no heating and the lack of sleep, hotel not interested to sort the issue, or refund anything. Worse hotel experience I have ever had. I would not recommend this hotel to anyone. Just disgusted at the attitude and lack of willingness to sort.
Stayed 2 nights in Jan 2023

2/10 Terrible

A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

A

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Robert

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully located. This property is just steps away from subway stations and in walking distance of the city centre. The hotel has an urban aesthetic, and offers good amenities like a gym and great room service.
Stayed 3 nights in Feb 2020
Response from GuReMngr on 3 Apr 2020
Dear guest, Thank you for choosing to stay at our SAKS Urban Design Hotel in Frankfurt and giving us a great review! We are happy you fully enjoyed your time with us, whether it was our location in the Westend district, our urban design or our modern amenities, like a rooftop spa, 24-hour gym and room service. We hope to greet you as our guest next time you return to Frankfurt. 
All the best, Your SAKS Team Frankfurt

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Yenni Phung on 18 Nov 2019
Dear Sir and Madame, Thank you for choosing the SAKS Urban Design Hotel in Frankfurt and we are looking forward to welcome you again. Yenni Phung Front Office

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Sharon, Munich, Germany

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
NOT going back. Does NOT live up to a 4-star hotel at this price level: 1) NO mini bar 2) NO water boiler 3) Sauna has to request one-hour ago 4) Steam is not open, Finnish sauna only 65 degree (you kidding?!) 5) Very Limited-variety breakfast (better go somewhere else) 6) Small entry, almost missed it.
Stayed 2 nights in Jul 2019
Response from GuReMngr on 15 Jul 2020
Dear Sharon, Thank you for choosing to stay at our SAKS Urban Design Hotel in Frankfurt’s Westend district. We are sorry to see you weren’t fully satisfied with our offers. The rooms are not equipped with a mini bar, but therefore we offer 24-hour room service for drinks and have a snack menu available from 10 a.m. to 10 p.m. You will also find complimentary SAKS bottled water and a Nespresso coffee maker with various capsules to choose from in your room. If you prefer tea, we will gladly provide that as well. In our spa area you will also find a samovar to prepare your own hot tea. If you need to keep something chilled, like your medication, there is a refrigerator set aside specifically for that at the reception. Please feel free to ask next time. Our sauna and steam bath open at 5 p.m. If you wish to use it earlier, all we need is a 30-minute notice to get it prepared and heated up for you. Too bad our breakfast buffet was not to your liking. We offer a variety of fresh juices, yoghurt, fruit and eggs, meat and cheeses, different breads and pastries, as well as options for people with allergies, not to mention a full automatic coffee maker that fulfils every coffee wish at the push of a button. We hope you will consider giving us another chance to fully meet your expectations and book with us again. Kind regards, Your SAKS Team Frankfurt

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and great location to Messe and CBD. Room is good size and clean.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and uncomplicated in a good location in the Westend
Stayed 2 nights in Nov 2018

8/10 Good

Sam, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on a smaller size for 2, close to park & 2 stations to "new old town" via underground
Stayed 2 nights in Oct 2018

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was nice and clean and quiet. The full sun side of the hotel can get quite hot even with ac on so make sure you find the metal shutter control and lower them during the day. Excellent stay would stay again.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy walk to the Messe
Stayed 3 nights in Oct 2018

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, comfortable and modern
The hotel is centrally located though in a quiet neighborhood with good access to restaurants and public transportation. Staff is friendly and the hotel itself is modern and quite comfortable.
Stayed 2 nights in Oct 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pick for Frankfurt fair visitors
Good. No soap and shower gel in the room.
Stayed 3 nights in Sep 2018

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in a quiet neighborhood, 10 minutes walk from the center. Very nice room and good breakfast.
Stayed 2 nights in Jun 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little hotel in all of Frankfurt!
This is by far and away the best Hotel in all of Frankfurt. Why? Let’s start with their staff. The first person I met at check in was Giannis. He made me feel like the only guest in his home. Upon hearing of my flight cancellations and checking in a day late, Christina, the Manager on Duty came out and introduced herself, a real hospitality expert! Together, they offered to do anything to make my stay more pleasant. Went up to my modern, hip, clean room and changed for the trade fair, Messe is a pleasant 10 minute walk. Got back, tired and thirsty, Both bartenders Gilson and Christian became fast friends of mine. Both with local restaurant suggestions. BTW, they opened the spa 30 minutes early for me so I could soak and relax, amazing! During my stay I met Sinah, who kept the kitchen and dining room stocked and clean. Torek, the Front Manager took a box to DHL for me, who does that? He even packed the boxes for me! Sonya took care of my check out paperwork, all correct. All quick. In closing, your loss if you don’t experience the genuine love and kindness at this new boutique hotel. It was my retreat after 5 busy tradeshow days. I’m booking 2 years out right now! Thank you!

4/10 Poor

Puneet

Disliked: Staff & service
Flimsy house keeping
It's a stylish hotel however everything is marred by our housekeeping. Day 1 no water bottle kept, no soap Day 2 no water still, no coffee refilled, called up front desk Day 3 no water again, no coffee again, called up from fresh, no shower gel, called up front desk, took away slippers and did not replace Day 4, some normality, there is water bottle, coffee and shampoo ... Day 7 old habits back again! No shower gel, no signs of slippers yet The room is cramped, was surprised to see there is no mini bar. Steam bath sauna and gym are great and worth it.
Stayed 8 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, Modern & Friendly
Super friendly and polite staff - very welcoming! Rooms are well-designed and stylish.
Stayed 1 night in Jan 2018
Response from Bernhard Baecker on 23 Jan 2018
Dear guest. We are delighted with your praise for the SAKS Urban Design Hotel Frankfurt and its staff. Thank you for your confidence. It is very nice to hear that you felt so comfortable with us. We hope to welcome you again soon and send warm greetings from Frankfurt. Bernhard Baecker Director of Sales & Revenue Management SAKS Urban Design Hotel Frankfurt

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Dear George. Your praise for the SAKS Urban Design Hotel Frankfurt and its staff is a great pleasure for us. Thank you for your confidence. It is very nice to hear that you felt so comfortable with us. We hope to welcome you again soon and send warm greetings from Frankfurt am Main. Bernhard Baecker Director of Sales & Revenue Management SAKS Urban Design Hotel Frankfurt

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Dear valued guest. Your praise for the SAKS Urban Design Hotel Frankfurt and its employees makes us very happy. Thank you for your trust. It is very nice to hear that you have felt so comfortable with us. We hope to welcome you back soon and send our best regards from Frankfurt am Main. Bernhard Baecker Director of Sales & Revenue Management SAKS Urban Design Hotel Frankfurt

8/10 Good

Tiare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleek and Convenient
A comfortable and sleek hotel in a great location! Staff was friendly and helpful. Gym was just enough for workout and lobby comfy for business meetings.
Stayed 4 nights in Nov 2017
Dear Tiare. We are delighted with your praise for the SAKS Urban Design Hotel Frankfurt and its staff. Thank you for your confidence. It is very nice to hear that you felt so comfortable with us. We hope to welcome you again soon and send warm greetings from Frankfurt. Bernhard Baecker Director of Sales & Revenue Management SAKS Urban Design Hotel Frankfurt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great area quiet, residential , easy access to cit
clean, modern, comfortable ,close to city center but in quiet residential area
Stayed 1 night in Oct 2017
Response from SAKS Urban Design Hotel Frankfurt on 16 Nov 2017
Thank you for staying with us.

8/10 Good

Torbjörn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Detlef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Raúl

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Un lugar diferente, con servicio personalizado el cual cubre perfectamente otro estilo de viajar
Stayed 3 nights in Oct 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prima
Sehr schönes Zimmer und Frühstück. Service top, so wie es sein soll.
Stayed 1 night in Aug 2023
Response from Yenni Phung on 26 Oct 2023
Dear guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay. It's always our goal to provide exceptional service and make our guests feel comfortable and satisfied.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If you ever have any more comments, suggestions, or requests, please feel free to share them with us. Your feedback helps us continually improve our services and ensure that every guest has a wonderful stay. Thanks again for choosing our establishment, and we hope to see you again soon!Best regards,Yenni PhungResident Manager

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Yenni Phung on 26 Oct 2023
Dear guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay. It's always our goal to provide exceptional service and make our guests feel comfortable and satisfied.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If you ever have any more comments, suggestions, or requests, please feel free to share them with us. Your feedback helps us continually improve our services and ensure that every guest has a wonderful stay. Thanks again for choosing our establishment, and we hope to see you again soon!Best regards,Yenni PhungResident Manager

10/10 Excellent

Georg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr stylisch und dezent - mitten im Westend von FFM
Stayed 1 night in Apr 2023
Response from Yenni Phung on 26 Oct 2023
Dear Mr. Peters,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay. It's always our goal to provide exceptional service and make our guests feel comfortable and satisfied.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If you ever have any more comments, suggestions, or requests, please feel free to share them with us. Your feedback helps us continually improve our services and ensure that every guest has a wonderful stay. Thanks again for choosing our establishment, and we hope to see you again soon!Your sincerely,Yenni PhungResident manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für die eine Nacht, war es sehr schön
Stayed 1 night in Feb 2023

10/10 Excellent

JE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Cozy, spacious room, wonderful breakfast and the nicest, friendliest staff of any place I have ever stayed in Frankfurt.
Stayed 2 nights in Feb 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Christian

Stayed 1 night in Dec 2022

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr sauber und modern
Stayed 1 night in Oct 2022

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ein schönes und ruhig gelegenes Hotel im Westend mit gutem Frühstücksbuffet; zunächst sollten bei Ankunft vor 15h 30.-€ für einen früheren Check in gezahlt werden, das wurde dann doch nicht geltend gemacht. Wenig Ablagemöglichkeit im Zimmer
Stayed 1 night in Oct 2022