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Reviews of Hotel Zentrum

Hotel Zentrum
Rossmarkt 7, Frankfurt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 345 reviews" "
Rating 8 - Good. 140 out of 345 reviews" "
Rating 6 - Okay. 86 out of 345 reviews" "
Rating 4 - Poor. 29 out of 345 reviews" "
Rating 2 - Terrible. 9 out of 345 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary C

Stayed 2 nights in Oct 2021

10/10 Excellent

Lee

Stayed 2 nights in Dec 2021

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Great place, right center city. Great breakfast. Recommended
Stayed 3 nights in Oct 2021

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a few meters walk from the center, suitable for one night no more
Stayed 1 night in Aug 2021

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hospitality in a fantastic location. Sacha is very welcoming and friendly and has put a lot of effort in to his hotel.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in central Frankfurt
Nice boutique hotel right in the middle of Frankfurt city centre, just off the main shopping street Zeil. Was visiting Frankfurt for the Xmas markets which were within a 5 minute walk from the hotel. Lovely, friiendly, welcoming staff. Great selection for breakfast, the room was very comfortable and a great shower. Be aware that smoking is permitted in the hotel and there is a small lounge off the dinig area where this is permitted. However, neither the dining room nor our room smelt of smoke.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. A few nice touches that made the stay more comfortable.
Stayed 2 nights in Dec 2019

10/10 Excellent

Roseanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel in the main shopping area
Location was excellent, though we did have a hard time finding it in the dark and in the middle of the Christmas market. The staff was excellent, the rooms quite spacious, the breakfast was good and they even have cake, tea, and coffee in the afternoon.
Stayed 1 night in Dec 2019

10/10 Excellent

hoi ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
convenient location, just close to xmas market. nice breakfast and comfortable.
Stayed 2 nights in Nov 2019

8/10 Good

ghislain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Matt, Nashville, TN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property has great potential but needs some attention and maintenance to really make it an excellent property. We enjoyed our stay. The room was clean and comfortable, although the towel warmer didn’t work and the shower had broken fixtures. We did appreciate the complimentary breakfast. Overall, a positive experience and would stay again.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable, large room, and excellent location.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad, but not great.
Only okay. No air conditioning.
Stayed 4 nights in Aug 2019

10/10 Excellent

iftikhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amzing location , awesome staff
Outstanding location amazing and helpful staff , best advice and directions
Stayed 1 night in Jul 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The Zentrum -- Close and Convenient Budget Hotel
Close walking distance to Paulsplatz, several of the local cathedrals and other dining and shopping options. It is also a fairly short walk (10 minutes or so) to the Frankfurt Hbf (main train station) which is very convenient if traveling light and it can save you 10-15 Euro versus a taxi. The proximity of the train station also makes it a good jumping off location for trips to Munich, etc. As with most European hotels the rooms can be very "efficient" with regard to size and amenities when compared to U.S. hotels. The Zentrum is an older hotel but it was clean and well appointed for the money. Since it is located across the street from a rather good sized shopping plaza and bierhaus, it can get a bit noisy of Friday and Saturday nights. Also, two additional things worth mentioning. First, don't forget to bring you plug adaptors/convertors for recharging your electronics! While some hotels will provide a "loaner" don't count on it. We had our own so I am unable to comment on whether the Zentrum provides them or not. Second, most German cities have a local tourist tax. Throughout our travels, it averaged about 8 euro/day and it is collected at check out.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location / great staff really like it and recomend it
Stayed 1 night in Feb 2019

8/10 Good

RBP, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. It is right beside the st. Catherine church. The lobby is pleasing, a typical German decoration with comfortable table and chairs for breakfast and afternoon tea and coffee. All is included in the hotel price. The room size is okay and the bed is comfortable except bathroom is small and water spilled everywhere when taking shower. Overall it was a wonderful experience in Frankfurt. We love to return soon to the same hotel as the staff are very welcoming!!!
Stayed 1 night in Dec 2018

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for the Christmas Market. which is directly across the street. Breakfast was delicious and service excellent!
Stayed 1 night in Dec 2018

10/10 Excellent

Susie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely helpful Hotel well located Good breakfast
Stayed 1 night in Oct 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Kathy, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location .. close to the old town, subway, shopping, and train station. Very clean and modern.
Stayed 1 night in Sep 2018

6/10 Okay

Morten

Small rooms, No A/C Great location
Stayed 2 nights in Sep 2018

6/10 Okay

Woody, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean basic hotel in city centre
A clean basic hotel well located. Unappealing entrance in small shopping arcade. Rooms basic and clean. No bath but good shower. Staff most willing. Modest breakfast bar, food fresh. Fine for short stay.
Stayed 3 nights in Aug 2018

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
My stay in Frankfurt.
Great location, great staff. Two problems, weather was hot and no air conditioning but did have a fan. What really bothered me was the internet / wifi did not work very well, it would work for a few minutes than stop, later would work again then stop - very aggravating.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Decent hotel a few blocks from the train stati
The hotel is a 10 minute walk at most from the train station. As with most train stations, the area is rather grimy, but the hotel is better than it might appear from the outside. Rooms are very clean and well maintained. No AC. Opening the windows should do it but it took time at summer temperatures. The front desk could have done with a bit more language fluency--could not find names without seeing them written. The breakfast buffet was half what you'd see at other hotels, e.g. no eggs. The place is just fine for staying overnight while in transit.
Stayed 1 night in Jun 2018

8/10 Good

Paul, Byfleet, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Basic Hotel
Great locations and price with breakfast included.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in center of Frankfurt
Overall location is good. Short walk to Frankfort old town and it's traditional German restaurants, as well as to much shopping (large, modern mall across the street, with boutiques in the area) and many non-German restaurants. Hotel is located on 3rd floor of a building, just above a store, so you must take an elevator or stairs up to the reception desk. Interior of rooms were nice, recently re-done in an industrial-type decor, and much nicer than the exterior of the building. Parking is a bit of an inconvenience, as we parked at the Kaiserplatz area, which is about a 5-8 minute walk from the hotel. Wifi worked very well, and was free of charge. Good location, comfortable hotel, and I would recommend.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly decorated with very friendly staff!
We loved the hotel. First of all, we booked this place because the rating was great and the price was very reasonable, given the location of the hotel right in the middle of the city. Check-in was very pleasant - the owner apparently took care of the check-in and check-out. The room is new and well-designed, clean and very comfortable. Breakfast was great. We really liked the hotel and said that to the owner many times. It's really simple, yet very cosy. Highly recommended!
Stayed 1 night in Apr 2018

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, friendly staff, cute lobby and breakfast area at this artsy hotel.

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee/tea maker in the room

6/10 Okay

Elizabeth

Acceptable, but take note: NO airport shuttle
The room location is the best part. The room was very small & simple. It was clean, but there was a faint smell of smoke and stains on the curtains. It was perfectly fine for the one night I needed a place, however the hair dryer didn't work so I had to leave with wet hair because they could fine a replacement anywhere. My biggest issue is that there was no airport shuttle like is advertised here on Hotels.com. I'm not sure if that's the hotel's fault or Hotels.com that this is advertised in error, but it was the main reason I booked this place the night before I flew out, so I was very disappointed.

8/10 Good

Imogen, Glasgow

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic value in a wonderful location. Lovely clean and spacious room.
Stayed 1 night in Jan 2018

10/10 Excellent

Paul, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - Great Staff!
The location was perfect for our visit to Frankfurt - we could walk everywhere! The breakfast was included and great - something for everyone including scrambled eggs and pancakes. Finally, I can't say enough about the staff, particularly Nick, who helped us retrieve an item we left in the hotel room. Nick had great communication via email. He located the item, packaged the item and held it until we could get things coordinated to have it picked up by UPS to be sent back to us in the US.
Stayed 2 nights in Dec 2017

6/10 Okay

Allison, Georgia, USA

Liked: Cleanliness, staff & service, room comfort
Great location
The location is great, and I could easily walk to the cathedral, shopping centers, Christmas market and restaurants. The only issue was that my shower seemed to be missing a door and the lighting in the room was dim. Otherwise the staff was excellent and the hotel seemed quite secure.
Stayed 2 nights in Dec 2017

10/10 Excellent

Bridget, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location in the heart of the city
The hotel has recently been refurbished. The rooms are really good, modern and fresh design, very functional. The lobby area is still being worked on, but it wasn't too much of an inconvenience.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
When completed...
Unfinished property, much poor workmanship and sloppy planning undoes cordiality of Staff. 2stars, maybe.
Stayed 4 nights in Dec 2017

6/10 Okay

Rick, Oakville, ON, Canada

Liked: Cleanliness, room comfort
Okay Hotel. Strange interior look.
My floor was being renovated. The rooms and common area have a strange industrial/dorm style look.
Stayed 1 night in Dec 2017

8/10 Good

Justine , Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and quaint boutique hotel
We really enjoyed the quaint boutique nature of this hotel. We loved the location and the hotel's breakfast was a great way to start the day.
Stayed 3 nights in Jul 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location, great for shopping & eating out
The hotel is mid renovation, so the reception and rooms are fresh modern industrial in style. The bathrooms were brand new and well appointed. The only negative was a lack of air conditioning and the night we were there was quite hot! They do provide a fan though.
Stayed 1 night in Jul 2017

6/10 Okay

Sally

Liked: Cleanliness, room comfort
Small hotel, good location. Needs a bit more work
The Hotel was undergoing renovation. Our room was clean and the renovation finished. Some parts of the renovation, however, were not well completed. The bathroom was nice looking and recently completed, however it seemed to be hastily finished. The bracket for the shower was broken already and the rain shower did not work at all. Several hooks for towels were placed with only one screw and would probably come loose soon. The Hotel was difficult to find and the elevator was very small. Breakfast was OK although the facilities for serving were makeshift. I noticed a coffee cup with a crack and a chip and brought it to the attention of the serving staff, but she merely put the cup back into the drawer with others that would be used. In all, our stay was OK and the beds were comfortable. For a small hotel, it was adequate and certainly in a convenient area of the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay Great location Good breakfast included

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and designed hotel
The design is very nice and complicated on all floors. The bed is comfortable and clean bathrooms. Breakfast is good above our expectations. The stuff was very nice and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort