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"Great hotel!!"

"Good value hotel in good location for trip to downtown Charlotte. Breakfast is great and so is the service--really nice and helpful people working throughout the hotel."

"Decent room with 0 amenities "

"Pleasant experience! Staff was excellent"

"Great front desk staff, clean room "

"Beautiful place to stay! Will be back!"

"A double booking allowed a family to enter my room in the evening while I was watching TV. (They were given an access card!). I told them to return to the customer desk to straighten out the mess. They apologized for the inconvenience, even though it was not their fault. I hope that they had no trouble getting another room. Your customer service rep. then phoned me and she was very nice and apologized for the error. The TV did not work after that. Other than this the experience was fine. Very nice corner suite on the 10th floor. I prearranged valet car pickup for the morning of our departure. They had no record of it for some reason the morning of our departure, but they were able to retrieve my car quickly despite this."

"Room was outdated. Definitely needs to be upgraded "

"Have witnessed drug deals going down next door twice while staying at this location. 2 local police vehicles and an ambulance were in the hotel when we checked in. Some of the physical facilities are looking worn. Graffiti etched in the elevator."