Luxury Hotels & Resorts in Florencia

"Good location Amenities dated Reception and rooms really needs updating Pools and hot springs descent but more of a substandard centre parcs standard"

"Great resort"

"We were given a room that was full of mildew. When we turned on AC to help it too smelled of mold. When I spoke to manager she said previous person did not complain, which just tells me they have poor quality control. (And that she was dismissing my concern). My son started coughing due to conditions and we talked to front desk about checking out early. Turns out when we first arrived I signed a form allowing no early check outs. Just make sure you look at room before you sign their paperwork. After we complained they moved us to a room more in keeping with how the rooms were advertised. So I think we were given a room that had not been renovated yet. In short, I agree with some of the other reviews, motel quality and staff not very friendly. Also if healthy food important to you- be aware they have margarine not butter, not the freshest ingredients. I thought given price, I was paying for better quality that just wasn’t there. For additional context- the sheets were thin, had stains, and back porch had sewer smell. "

"Perfect stay "

"Great location with a beautiful view and a nice, warm swimming pool. Breakfast was good, and the bungalow was clean."

"Breakfast was fantastic every morning. Great variety to suit everyone. The entire property was spotless, including the room!! Everything is very well maintained. Majority of staff were incredibly friendly, polite and helpful. Drinks at the bar were lovely and happy hour every evening was a nice surprise, although the menu is much smaller. "

"Excellent hotel . The view and amenities are great!"

"Beautiful property with lush gardens & the best thermal pools we found in all of La Fortuna. For the price, you get a lot. The pools are exceptional. The location is perfect, just outside of town, but not too far. You can easily take a taxi to the center of town for under $10 dollars. The room are spacious & clean. The breakfast was varied & delicious. Food in Pyramides restaurant is inedible; please skip. Hotel is very stingy with towels. We were 3 people & only received 1 hand & face towel for all 3 of us to share. Rooms have a lot of frosted glass with no blackout shades so expect the sun to wake you up at 6 AM. Take ear plugs & eye mask if you want to sleep in because the chirping birds & light coming in will definitely wake you up early. It is a long walk form the lobby to the rooms, but there are golf carts to take you if needed. I recommend moving in taxis instead of Uber because Ubers are not regulated or inspected for safety. The hotel called an Uber for us that had broken seatbelts & door had to be opened from the outside. We noticed every time we asked for a taxi, staff tried to push for Uber because they have relatives they call to take you. Taxis felt safe & vehicles were better. Overall, pleased with our stay. Definitely recommend this property if you are seeking excellent thermal pools. "

"Great breakfast buffet. Excellent service. Very clean room. Beautiful landscaping. "