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Reviews of B&B Santa Maria Novella

B&B Santa Maria Novella
Viale Belfiore 43, Florence

Reviews

8.8

Excellent

Rating 10 - Excellent. 95 out of 173 reviews" "
Rating 8 - Good. 54 out of 173 reviews" "
Rating 6 - Okay. 17 out of 173 reviews" "
Rating 4 - Poor. 5 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LUIS ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Ms. Daria was so warm and welcoming. We received excellent servie and very pleased with our stay!
Stayed 2 nights in Jul 2023
Response from gaetano on 7 Jul 2023
grazie

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice people, good service
Stayed 2 nights in Apr 2023
Response from Daria on 8 May 2023
Thank you so much, very kind.

10/10 Excellent

Ricardo, East Lansing

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This is a well located hotel and close to the main attractions in Florence. It is comfortable and clean
Stayed 1 night in Sep 2022
Response from Daria on 26 Sept 2022
Thank you so much for your opinion.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from gae on 13 Jan 2020
thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GAE on 4 Jan 2020
THANKS

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely designed and modern. Friendly, helpful staff. In my initial review I wrote that there were no restaurants nearby but in the end we did find a very nice Japanese restaurant on the corner and another snack bar. It was an easy tram ride to the center or it was walkable.
Stayed 3 nights in Oct 2019
Response from Daria on 18 Oct 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly owners, walking distance to city centre. The place was clean and quiet. Bed was good, thanj you
Stayed 1 night in Sep 2019
Response from gaetano on 1 Oct 2019
thanks

4/10 Poor

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
We stayed here for 2 nights and very disappointed, when we 1st booked in, they tried to give us a room upstairs with no space or balcony, when we showed what we paid for the owner huffed and puffed saying he was full. But there was a vacant room with balcony just downstairs. The room we had was not well maintained, and is a converted apartment into 4 rooms, there was mould in the bathroom. The queen bed was a pull out bed and a lot of bugs.
Stayed 2 nights in Sep 2019
Response from gae on 7 Oct 2019
thanks a lot

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from gae on 5 Aug 2019
thanks

8/10 Good

Katia P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vocation
Excelente location, very clean, excellent service.
Stayed 2 nights in Jul 2019
Response from gae on 2 Aug 2019
thanks

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and the service is excellent. The only thing I don’t like is the kitchen is too small, is a super mini one.
Stayed 1 night in Jul 2019
Response from Andrea on 21 Jul 2019
Grazie

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The place was beautiful and clean, very thoughtfully allocated interconnecting rooms for three of us. Slightly misleading as a first time traveler, it’s a bit away from the city centre and heart of Florence. Overall absolutely worth the stay.
Stayed 3 nights in Jul 2019
Response from gaetano on 15 Jul 2019
thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from gaetano on 29 Jun 2019
thaks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is pretty central and awesome! The apartment was nice, comfortable, and had everything we needed. The AC stopped working in the middle of the night so it was hard to sleep but the hosts were very accommodating with a late check out. When everything is in tip top shape, this is a great place to stay.
Stayed 1 night in Jun 2019
Response from gaetano on 15 Jun 2019
thaks a lot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Daria on 9 Jun 2019
Thank you very much

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Safe box didnt work. Properly and manager tokd us not to use it Fair wifi reception Shower with no curtain or door and each time water was all over the floor Manager not very welcoming but OK He didnt provide much of information that you usually get as a tourist from desk Propwrty is new and clean Breakfast area vwry small and with very basic breakfast
Stayed 2 nights in May 2019
Response from gaetano on 17 May 2019
grazie

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ! Highly recommend this hotel! Very clean and nice atmosphere!
Stayed 3 nights in May 2019
Response from Daria on 10 May 2019
Grazie mille

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Daria on 22 Apr 2019
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new. Little tight but functions well the keeper is very accompanying and courteous and I would recommend for anyone that don’t ask a clea and neat place .
Stayed 2 nights in Apr 2019
Response from Daria on 19 Apr 2019
Thank you very much

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything about the hotel. The receptionist was very helpful. Great location, great place.
Stayed 2 nights in Mar 2019
Response from Daria on 4 Apr 2019
Thank you very much.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights. Everything was tidy and nice :) thank you
Stayed 3 nights in Dec 2018
Response from Daria on 27 Dec 2018
Thank you )

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2018
Response from gaetano on 23 Sept 2018
Thanks a lot Best regards

8/10 Good

Karen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient
Very pleased with our stay. Andrea was a very helpful and friendly host, our rooms were clean and comfortable, breakfast was good, and the location was good too. I liked that it was very quiet but an easy walk into the centre of town and all the attractions.
Stayed 4 nights in Aug 2018
Response from Andrea on 24 Aug 2018
Thanks a lot madam! Best regards Andrea

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very secure and easy to get to! B&B Management great help and accessible!
Stayed 3 nights in Jun 2018
Response from gaetano on 29 Jun 2018
thanks a lot Best regards Gaetano

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from gaetano on 27 Jun 2018
thanks a lot Best regards Gaetano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable hotel. It's in a quiet area of Florence and about a 10 minute walk from the station. The air con worked very well. Friendly staff who had good English. Would definitely stay again.
Stayed 6 nights in Jun 2018
Response from gaetano on 27 Jun 2018
thanks a lot Best regards Gaetano

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno!
El administrador nos recibió muy amable y dispuesto a resolver dudas. En la habitación había muchos zancudos y tuvimos que matarlos en la noche que llegamos. La caja fuerte estaba descompuesta. El desayuno muy completo. La ubicación del B&B es buena ya que está céntrica.
Stayed 1 night in Jun 2018
Response from Andrea on 20 Jun 2018
Gracias por ser huéspedes nosyri. Hasta pronto Andrea

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay, might not work for everyone
Overall, our stay was fine. Be advised it is difficult to find the actual place because it is not a large hotel so get very specific instructions on how to enter. It is essentially an apartment which was converted into a B&B with 6 rooms total. We chose it for its close distance to the main train station, price and included breakfast, which was breads, cheese, ham, cereal, yogurt, juices and coffee. It is very clean, owner was helpful, but be advised there is no 24 hr. reception.
Stayed 1 night in May 2018
Response from gaetano on 21 Sept 2018
Thank you for being our guests. With the hope of getting back to you soon, we offer our best regards. cordially BB SMN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel personnel was very nice and accommodating, breakfast was very simple, no hot foods, could hear everything from surrounding rooms, other guests loved heels and late nights. Located in area that was a little intimidating at first ( dirty looking/lots of construction) but hotel and room were very secure. Not to far to walk to train station Santa Maria novella.
Stayed 3 nights in May 2018
Response from Andrea on 18 May 2018
Thank you for being our guests. With the hope of getting back to you soon, we offer our best regards. cordially BB SMN

10/10 Excellent

Chuck, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Transportation Hub
The staff was helpful, even printed out our airline boarding passes for us. The rooms were modern and very clean. The breakfast was from 7:30 to 10am but the staff accommodated us by extending breakfast upon our 10:15am arrival.
Stayed 1 night in Nov 2017
Response from gaetano on 6 Dec 2017
Thank you for being our guests. With the hope of getting back to you soon, we offer our best regards. cordially BB SMN

10/10 Excellent

Felisha , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Like Home
This B&B is very nice and clean; also quiet and cozy. Breakfast was so convenient and served daily around 7 a.m. We wanted to stay close to the train station and it was only a 12-14 minute walk. After eating so much, the walk was exactly what we needed. If you stay here, you will not regret it. P.S. The free Wi-Fi was awesome, as well as having your own keys to access the property (outside gate, hotel door and room door) after hours.
Stayed 2 nights in Nov 2017
Response from gaetano on 6 Dec 2017
Thank you for being our guests. With the hope of getting back to you soon, we offer our best regards. cordially BB SMN

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
This was my first time visiting Florence, I had a great time staying there. The receptionist is a nice guy. He is very helpful. The room was clean, the bathroom was small but clean also. Water was hot with good pressure. The hotel is walking distance from a train station. The apartment building itself is very secure and quiet. I would definitely recommend this place to anyone based on my experience.
Stayed 2 nights in Nov 2017
Response from gaetano on 17 Nov 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

8/10 Good

Larry, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quiet....
newish b and b within walking distance of the train station. Quiet comfortable rooms, excellent helpful host make it a good choice to stay while exploring Florence.
Stayed 1 night in Sep 2017
Response from gaetano on 3 Nov 2017
thanks for your review

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
2 B&B's had the same address very confusing.Lots of construction in the area.
Stayed 5 nights in Sep 2017
thanks for your review

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Florence within walking distance!
Fantastic experience! Andrea was a great host, kind and very helpful. He took the time to “guide” us trough Florence and recommended great places to visit. The facilities were great, clean and spacious for an European B&B! Great breakfast and best of all, everything is within walking distance. Only con is the internet does not work properly but we found that problem throughout Europe.overall a great stat, highly recommended! Grazie Andrea!!!!!
Stayed 2 nights in Sep 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was made great due to the great host. He was very welcoming and allowed us to keep our luggage in the room before it was ready. The room was very modern and had a great balcony. Very cosy bed!
Stayed 1 night in Sep 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

6/10 Okay

Peter, Leicestershire

Liked: Cleanliness, staff & service, room comfort
Good sleeping facilities but off the beaten track
This was slightly strange experience as these rooms are about 10 mixtures from Florence Station in a commercial area, a little off the beaten track. It's quite difficult to find as it is hidden behind an office building. There was no-one there when we arrived on Sunday evening and we were a little concerned. Having said that it proved to be more than adequate for our needs. Good clean room and a good breakfast. We could walk to most sights in Florence in 10-15 minutes.
Stayed 3 nights in Sep 2017
Response from gaetano on 17 Nov 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

10/10 Excellent

Oi Han Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

10/10 Excellent

Venessa, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean and modern B&B
We thoroughly enjoyed our stay at this B&B. It was presented nicely and had a couple of extra 'finishing touches' that made it stand out. The room was spacious, modern and clean. The staff member, Andrea, was extremely friendly and helpful.
Stayed 1 night in Sep 2017
Response from gaetano on 15 Nov 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

8/10 Good

Man Yee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but far.
The building was new not what the pictures showed more condo style had to walk from room to outside to get to the cafe. Had to walk from B&B to Florence. The staff was great and breakfast and service was great.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The B&B is very clean and modern. Andrea is helpful and accommodating. The only challenge we encountered was the electronic door lock. For some reason we could not open our room on our first night and when we finally opened it, there was no power inside the room. It took some time to figure it out that it needed reset. It was frustrating after a long day. However the price, cleanliness, spaciousness, proximity to the train station made up for that one glitch.
Stayed 2 nights in Aug 2017
thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

New Zealanders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice B&B. good location
Andrea was very helpful & friendly. Handy to station and centre of Florence. Breakfast was delicious and plenty of choice. Room was comfortable and very quiet despite being close to a main and busy road.
Stayed 4 nights in Aug 2017

4/10 Poor

Hongyan

Disliked: Property conditions & facilities, room comfort
Small room
The staff was very friendly and helpful. However, the room was so small with no space to move around or sit on other than the bed. The breakfast had very limited choices. Considering the price I paid ( $ 680 for 3-nights), it is not worth it. If you are looking for only a bed and simple breakfast, this maybe the option but make sure you get the right price for it.
Stayed 3 nights in Aug 2017

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B Santa Maria Novella
We had an amazing stay here. The place had plenty of room, it was comfortable and also very clean. Gaetano the host was very kind and friendly. Everything was easily accessible by walking (20mins or less) or by bus. We felt safe walking home at night. Definitely recommend this place!
Stayed 2 nights in Aug 2017

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the stay
Friendly staff, clean, modern amenities, good breakfast. 10 minute walk to historic area. Wifi wasn't always reliable. Rooms were not well soundproofed but usually was very quiet. Overall, we would stay here again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Jojo, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personalize service
near central train station.personalize service.Gaetano is very helpful starting check in to check out.Breakfast is excellent.We were able to leave our luggage to the front desk till 8pm, while strolling the city.Gaetano will call taxi for u if u need one.
Stayed 2 nights in Jul 2017

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay here. It was about a half hour walk to places we wanted to go but the walk was enjoyable. There's a lot of construction around the neighbourhood of the hotel and finding the place was difficult because we were constantly re-routed. The room was wonderful. There was confusion surrounding checkout but all in all it was a good place.
Stayed 3 nights in Jul 2017