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"The room was perfect, as we were out most of the day and everything we needed was within the room. The complimentary cookies, coffee, teas, and water were great to have during our stay. The staff was amazing and felt their service went beyond expectations. The location was in a central area surrounded with great food and bars, not to mention in line of cable cars making transit easy!"

"The hotel staff were nice and the hotel was clean."

"yes"

"Clean room and friendly staff. Location is top notch."

"Room was comfortable, very clean and well stocked, staff friendly, hotel centrally located near multiple transportation and restaurant choices."

"This is a great old historic hotel! Lovely lobby to sit by the fire and relax at the end of a long day. Or in the morning with your coffee. Kind, friendly and professional staff. Lovely room and bathroom. Nice towels and nice soap, lotion, etc. "

"Best part about the hotel is the night auditor Stephanie, she has amazing customer service skills and i keep returning because she impresses me every time. Rooms are clean and medium firm beds, good wifi, good black out curtains, windows can be opened in the room, close to union square close to subway and cable cars! Wheel chair accessible hotel"

"It was great! We loved the staff! Super helpful and attentive!!"

"Clean quiet and love the view. "