Property grounds

Reviews of Cumberland Hotel

3 out of 5
Cumberland Hotel
1 West Coates, Edinburgh, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 400 reviews" "
Rating 8 - Good. 173 out of 400 reviews" "
Rating 6 - Okay. 89 out of 400 reviews" "
Rating 4 - Poor. 32 out of 400 reviews" "
Rating 2 - Terrible. 12 out of 400 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We asked for a double room but was given a twin, staff were no where to be seen when we tried to question. Room was cold, and smelled musty, almost damp. The room and the bathroom need to be updated, facilities were poor. You have to pay £10 to park your car which is unreasonable considering. Wouldn’t recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to bus lines and to airport. Comfortable rooms and adequate facilities.
Stayed 1 night in Nov 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, the room was clean and had everything you need. The breakfast was great and the staff was very helpful in offering recommendations.
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Could have used a second to room
Stayed 1 night in Nov 2023

8/10 Good

Mark

Stayed 1 night in Oct 2023

2/10 Terrible

Terry

Stayed 1 night in Sep 2023

10/10 Excellent

Derrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Stuart

Business traveller
Average hotel
Average hotel would not book again
Stayed 1 night in Sep 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. But was Satisfied.
Stayed 1 night in Sep 2023

8/10 Good

Silvia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The driveway in the parking lot is disgusting. Some nasty water alwYs dripping down the middle with all kinds of ick in it.
Stayed 1 night in Aug 2023

6/10 Okay

Jamie

Liked: Amenities
Disliked: Cleanliness
I didn’t get the room pictures on my booking which was disappointing as the one I got was not as nice. Mould in the bathroom is concerning.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not great, not awful
Photos made the place look a lot better than it was. Good location, everything else less than average.
Stayed 1 night in Jul 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Cumberland. There’s very little to dislike– the room was lacking a certain level of coziness that you might expect from a more modern hotel, however this is a result of the “old-world” charm of this classic hotel. The room was spacious and provided a lot of natural light as it had a big window to the garden. The window could also be opened to allow for fresh air. The bathroom was clean, and provided good shower pressure and comfortably hot water. Aside from the room, the services and spaces were very good. There was alway someone available to help at the touch of a button– and they were very generous and helpful. The hotel design and common space were very charming! The style of the hotel lended to the overall ambiance of being in an old city like Edinburgh. The hotel spaces were large and numerous, which includes a lounge, bar, dining area and outdoor patios. Finally the location was very good. I like that the hotel was removed from the city noise and crowds, but very close to all amenities, restaurants, transit. I was delighted by the nearby neighborhoods and finding cafes, shops and more. Special mention for Coats Café which was a lovely establishment with good food, pastries and coffee. Thank you Cumberland for your service and hard work!
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, hotel was fine.. clean, friendly staff, and good location.
Stayed 1 night in Jul 2023

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service
While the outside is gorgeous and staff friendly, the room had old worn out bedding with stained pillows, the bathroom had bargain plastic pump bottle for soap which made it look cheap (vs their own individual soap). I was surprised by the lack of quality considering it is a chain hotel. Seemed more like a hostel operating out of a once nice property. The rear garden is overgrown. The location to the train station was good, great restaurants close by (Dine Murrayfield was superb).
Stayed 3 nights in Jul 2023

4/10 Poor

MAGGIE

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked this hotel as it had a restaurant, was only 4 minutes from where my husband had eye surgery. Menus on all the tables in the bar area, asked what time started serving food, to be told we don't do food, I said you have menu's on tables, staff member was not helpful at all. So it was Tesco express for dinner. Shower was unsafe either water too hot or too cold without touching temperature control
Stayed 1 night in Jun 2023

8/10 Good

Robert

Liked: Staff & service
Fine - just what I needed.
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and clean
Very clean old building. Nice rooms: we had a family room that slept 4 people easily. Within walking distance of the center of town, but also on a city bus route, and a few blocks from the airport tram.
Stayed 5 nights in Jun 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi issue for my friend but otherwise good property!
Stayed 1 night in Jun 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kinga on 2 Jun 2023
Dear George, Thank you for yor feedback, we are glad you enjoyed your stay.

8/10 Good

Chris

Stayed 2 nights in May 2023
Response from Kinga on 2 Jun 2023
Dear Chris, Thank you for your feedbac, we hope you enjoyed your stay and see you back again soon.

8/10 Good

anne, kirkwall, orkney

Stayed 1 night in May 2023

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Kinga on 12 May 2023
Dear Mark, Thank you for the positive feedback. We hope to see you again soon. RegardsManagement

8/10 Good

Alan, kENDAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked at short notice. Just what I needed for the night, clean and warm.
Stayed 1 night in Apr 2023
Response from Kinga on 12 May 2023
Dear Alan, Thank you for your feedback. We glad you enjoyed your stay and we hope to see you again soon. Kind regardsManagement

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Really nice hotel, the staff were really friendly and the rooms were really nice as advertised. The car park is a little tricky to spot from the road and then park in because its so tight, luckily it wasn't full which made it easier. There was an extra £10 a night charge to park there I didn't see advertised so keep that in mind. Good location, we managed to walk not too far to some food and bars nearby. Close to Murrayfield stadium which is what we wanted. Breakfast was decent and there was a good selection of drinks in that area which is also the bar in the evenings I believe.
Stayed 1 night in Apr 2023
Response from Caitlin on 22 Apr 2023
Dear Guest,Thank you for your lovely feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer.Just to point out that parking and corresponding charges are indeed advertised on Expedia, but perhaps you missed it.We hope to welcome you back in the future.Kind regards

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and friendly hotel
An immaculate venue with friendly helpful staff would highly recommend
Stayed 1 night in Mar 2023
Response from Caitlin on 17 Apr 2023
Dear Irene,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the rugby stadium
Stayed 1 night in Mar 2023
Response from Caitlin on 17 Apr 2023
Dear Robert,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us, making good use of our proximity to Murrayfield.We hope to welcome you back in the future.Kind regards

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall stay
Overall stay was good, clean comfortable room. Surprised to have to pay £10 per night to park, I thought parking was free. Location of hotel was good as well.
Stayed 2 nights in Feb 2023
Response from Caitlin on 3 Mar 2023
Dear James,Thank you for your feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer our guests.Parking is stated in the description of our property as incurring an additional charge, perhaps you missed this information.Kind regards,

10/10 Excellent

Jacqueline

Stayed 5 nights in Jan 2023
Response from Caitlin on 17 Apr 2023
Dear Jacqueline,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

6/10 Okay

Simon

Business traveller
Liked: Room comfort
Hidden charges
Decent comfortable room. Was really disappointed with the hidden parking charges. Was not nitres in the description for the hotel. Would have stayed more local to where I needed to be if I knew I had to pay for parking
Stayed 3 nights in Feb 2023
Response from Caitlin on 3 Mar 2023
Dear Simon,Thank you for your feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer our guests.Parking is stated in the description of our property as incurring an additional charge, perhaps you missed this information.Kind regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Stephen

Stayed 1 night in Aug 2022

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at cumberland.
The stay was very good . Friendly people , very helpful. Breakfast was great . It was presented beautifully, and tasted great .The only thing was we thought it in with the price. Other than that we really enjoyed yhe stay. Thankyou cumberland.
Stayed 2 nights in Aug 2022
Response from Caitlin on 9 Aug 2022
Dear Colin, Thank you for your lovely feedback. We are very happy to hear you enjoyed your stay with us and most of what we have to offer our guests. Our staff work very hard to accommodate you to the best of their abilities and therefore we really appreciate your feedback. Our apologies for any inconveniences experienced during your time with us but we hope to welcome you back in the future.

10/10 Excellent

Annemie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds, very quiet and within walking distance to a train station
Stayed 1 night in Aug 2022
Response from Caitlin on 9 Aug 2022
Dear Annemie, Thank you for your wonderful feedback. We are very happy to hear you enjoyed your stay with us and most of what we have to offer our guests. Our staff work very hard to accommodate you to the best of their abilities and therefore we really appreciate your feedback. Our apologies for any inconveniences experienced during your time with us but we hope to welcome you back in the future.

6/10 Okay

Matthew

Stayed 4 nights in Jul 2022

8/10 Good

Dr Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but spacious and comfy, great staff
Really nice helpful staff, quiet comfy room (was right by reception so worried it would be noisy, but slept brilliantly). Convenient for Haymarket.
Stayed 1 night in Jul 2022
Response from Caitlin on 19 Jul 2022
Dear Saah, Thank you for your lovely feedback. We are happy to hear you enjoyed your stay with us and most of what we have to offer our guests. Our staff work very hard to accommodate you to the best of their abilities and therefore we really aprpeciate your positive comments. We hope to welcome you back in the future. Kind regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre weekend break
A great stay, room was a double and the bed was firm and so comfortable,shower wasn't great now very powerful and the fan made a noise every time you put the light on in the toilet. A great wee bar where we had a few drinks before we went to bed and breakfast in the morning was excellent,a great choice of menu and all freshly cooked. Bus stop right outside hotel takes you straight to Princess street. Staff are very polite and helpful.Will definitely definitely stay here again,and would definitely recommend.
Stayed 1 night in Jul 2022
Response from Caitlin on 19 Jul 2022
Dear Rachel, Thank you for your wonderful feedback. We are thrilled to hear you enjoyed your stay with us and all we have to offer our guests. Our staff work very hard to accommodate you to the best of their abilities and therefore we really aprpeciate your positive comments. We hope to welcome you back in the future. Kind regards,

6/10 Okay

George, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a average hotel room was ok but you could hear everyone coming and going
Stayed 1 night in Jun 2022
Response from Caitlin on 20 Jun 2022
Dear George, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and all we have to offer our guests. Our apologies for any inconveniences experienced during your time with us but we hope that we may welcome you back in the future. Kind regards

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Caitlin on 17 May 2022
Dear David, Thank you for your kind feedback. We are pleased to hear you enjoyed your stay with us and all we have to offer our guests. Our staff work very hard to accommodate you to the best of their abilities and therefore we really appreciate your lovely words. Apologies for any inconveniences experienced during your time with us but we hope to welcome you back in the future. Kind regards, All staff and management

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poor standard Hotel
My stay here was very disapointing, I'm not a difficult person to please, however the standard of the hotel if that's what it really is, was very poor, staff were amiable which is as good as it got but at night the heating system turned itself off, so i froze..... there's a hole in the floor by my bed covered with carpet so every time I stood there i thought i was going to fall through, sounds like I'm exaggerating, but its true, this was my 1st and last time at the Cumberland Hotel...
Stayed 2 nights in Apr 2022
Response from Caitlin on 3 May 2022
Dear Guest, Thank you for your feedback. We regret to hear you did not enjoy your stay with us but wish you would have informed us of your issues during your time with us so we would have had the opportunity to rectify them. We can assure you that there are no issues with flooring in any of our rooms and do not appreciate the suggestion that we would 'cover up' such a thing with a carpet. We are based in a Victorian building that is almost 200 years old, thus we can accept that the floors can creak at times. It is a shame you felt this way about your stay, we feel it is a shame you could not leave your name. Kind regards, All staff and management

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Caitlin on 3 May 2022
Dear Kevin, Thank you for your feedback. We are very pleased to hear you enjoyed your time with us and all we have to offer our guests. Our staff work very hard to accommodate you the best they can and therefore we really appreciate your positive comments. Apologies for any inconveniences experienced during your time with us but we hope to welcome you back in the future. Kind regards, All staff and management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Close to Haymarket train station, so easy access to the city centre. About 20 minutes walk to Tynecastle stadium. The hotel was clean and the staff were friendly. The breakfast was reasonably priced as was the hotel itself given that you’re in Edinburgh.
Stayed 1 night in Mar 2022
Response from Caitlin on 19 Mar 2022
Dear Guest, Thank you for your kind feedback. We are happy to hear you enjoyed your stay with us and all we have to offer our guests. Our staff work very hard to accommodate you the best they can and therefore we really appreciate your positive comments. We hope to welcome you back in the future. Kind regards,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Hotel is well placed for central Edinburgh, walkable in half an hour or by regular bus services. Great value too. Friendly and efficient staff.
Stayed 5 nights in Mar 2022
Response from Caitlin on 19 Mar 2022
Dear Ken, Thank you for your lovely feedback. We are thrilled to hear you enjoyed your stay with us and all we have to offer our guests. Our staff work very hard to accommodate you the best they can and therefore we really appreciate your positive comments. We hope to welcome you back in the future. Kind regards,

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Very nice stay. My only criticism is that when you are paying for a room, you shouldn’t be charged £10 per night for parking!! This should be included with your room. Apart from that, it was a very nice and comfortable visit.
Stayed 2 nights in Feb 2022
Response from Kinga on 23 Feb 2022
Dear Susan, Thank you for your feedback. We are delighted to read that you have enjoyed your stay. We hope to see you back soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean hotel just a 20 minute walk to the end of Princes Street. Very good value compared with most Edinburgh accommodation, would definitely stay again.
Stayed 1 night in Feb 2022
Response from Kinga on 23 Feb 2022
Dear Andrew, Thank you for your feedback. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.

10/10 Excellent

Ian

Stayed 1 night in Feb 2022
Response from Kinga on 23 Feb 2022
Thank you for your rating

8/10 Good

Olivia

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
The room was small but very clean and comfortable. The only downside was the shower head couldn’t stay in position so only sprayed the wall so had to be held in place with one hand for the duration of the shower
Stayed 1 night in Feb 2022
Response from Manuela on 7 Feb 2022
Dear Olivia, Thank you for your review of your recent stay at our hotel. I am sorry to hear you had a problem with the shower, but I really appreciate you bringing the issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I gently appreciate your comment about aspects of the room that need updating. Kind regards, Manuela Reservations

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2021
Response from Kinga on 23 Feb 2022
Thank you for your rating