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"Spa access was not included. The rooms and hotel were very well worn, poorly kept. Lots of cleanliness issues, if you stand near reception you can hear the constant complaints including someone finding dirty underwear in their room! "

"I've stayed at the property several times whilst attending a work training event. On a number of occasions I have been allocated a room on the opposite side of the hotel from the rest of my colleagues. When I queried this at check in, I was advised there were no other rooms available. What I also find disappointing is that one of my colleagues consistently appears to receive room upgrades, yet whenever I have politely asked, I am told that nothing is available. During my most recent stay, after reaching down to my bag at reception, I stood up and noticed the receptionist laughing with a colleague whilst looking in my direction. Whether intentional or not, it came across as unprofessional and uncomfortable. I have another work training session at the beginning of June and, although the Park Royal would have been the most convenient option, I have chosen to stay elsewhere instead. If staff are going to mock or laugh at guests, I would at least expect it not to happen within view of the check in desk. Very disappointing and not the level of professionalism I would expect. As a result, I will not be staying at the hotel again in future."

"Do not park here. I had booked 8 days parking in a drop & go deal, where I believed my car was to be taken offsite as soon as we arrived. On arrival, we were told to park in the main car park which was completely overbooked. A hotel car steward advised me to park at the end of a parking row (not in a bay) as it was only intended to be there for a short period, so assured me it would be fine and I handed them the keys. The offshore team did not collect the car until the next day and when we got back to collect the car it had been side swiped by the car next to me, who had driven off. The TRIBE hotel policy is to not give out CCTV evidence to guests, so you wonder what the point of having CCTV is for. I cannot find out now the registration plate of the car next to me. Hopefully the police might force their hand having reported it. You leave your car in what you believe to be a safe location and come back to a headache."

"Great location to stay, right next to the car return village (within a 15 minute walk or 3 minute car ride). The food was excellent and the bus shuttle provided was a key reason for our choice. Would definitely book again."

"A wonderful welcome ( thank you Jane). Hotel has a lovely atmosphere, all staff friendly & helpful. Great breakfast, had dinner in one evening & food was good. Comfortable clean spacious room. Great location, lovely setting & gardens. Would definitely stay here again."

"Lovely breakfast"

"This hotel served its best for what we needed. A stop over following a late flight. Room basic but had what was required Breakfast was also what people require before travelling onwards."

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"Great room close to the airport "