East Rock Hotels, New Haven

"It was a fast trip but we love the room and the area very comfortable and clean"

"Clean. Hallway noise could be quieter when cleaning takes place in common area. "

"Wonderful "

"Man checking me in said it was policy to copy ID when I said I didn’t like that and didn’t want him to. He showed me all the copies of everyone else’s IDs and said I had to. I think it’s poor business practice, especially when someone tells you they’re uncomfortable with it. No other hotels did this. The other man who ignored me when I walked in took the time to tell me when the lobby closed when I headed back to my car. During the process of unloading our car he decided to close it early then talked to my husband like he was a child, stating he already explained the rules, when he tried to open the front door for me while I brought things in. I had to walk around to the side. Bathroom wasn’t clean. Looked like corner of the floor behind the door hadn’t been wiped for weeks, as well as the towel holder. Corners and edge of room we’re in need of a vacuum attachment as they were also dirty. No shampoo, conditioner, lotion, hair dryer. While we were still sleeping in the morning somebody tried entering our room. The door was opened then closed after I said hello. When I went to the front desk he just said he’d let management know. I asked what that did and he said it would be listed as a complaint. I asked if we showed checked out, trying to find a reason for it happening…. He said no but he’d tell management. I asked if maybe a cleaning person thought we were gone and he mentioned management again. No sorry. No this shouldn’t have happened. Overall poor experience."

"Wonderful experience! "

"Staff were great, but rooms were pretty run down and need repairs. Lots of guests with terrible manners as far as noise and taking care of their children."

"When you walk in the front lobby, it smells like sewerage. The front desk people were nice. Restaurant and breakfast were good. Problems were they did not service our room, we had a queen sheet on a king bed and we asked them to change it because it popped off. The worse part was no hot tub and that is the only reason we stayed there. They blamed it on Expedia not changing it on their site. They said they would contact Expedia again. There were screaming young kids with no diapers in the pool. We had to leave it was so loud. "

"Always great."

"Breakfast was great"