Ambassador Suite, 2 King Bedrooms, Living Room, High Floor (Club Lounge Access) | Bathroom

Reviews of Sofitel Dubai The Obelisk

Sofitel Dubai The Obelisk
Wafi - Sheikh Rashid Rd, Dubai, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 86 reviews" "
Rating 8 - Good. 17 out of 86 reviews" "
Rating 6 - Okay. 1 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the staff that made the property.Some updating of the room carpeting may be in order.
Stayed 1 night in May 2024
Response from Sofitel Dubai The Obelisk on 19 May 2024
Dear Edward,Greetings from Sofitel Dubai The Obelisk.Thank you for choosing our hotel and for sharing your exceptional review along with constructive feedback regarding your recent stay. We greatly appreciate your valuable input.We are thrilled to hear that you had a positive experience overall and that our services met your expectations. Furthermore, we sincerely appreciate your constructive feedback as it allows us to identify areas for improvement. We take your comments seriously and will carefully review them to enhance our services and ensure a better experience for all our guests.Your satisfaction is utmost importance to us, and we are committed to continually striving for excellence. Once again, we thank you for your review and for choosing our hotel. We value your patronage and hope to have the opportunity to welcome you back for an even more remarkable stay in the future.Best Wishes,Sofitel Dubai The Obelisk

10/10 Excellent

Mohamed Fethi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sofitel Dubai The Obelisk on 17 Jan 2024
Dear Mohamed Fethi,Greetings from Sofitel Dubai The ObeliskThank you very much for taking the time to provide us with your valuable feedback and for review you shared about your recent stay and experience at our hotel.We are truly grateful for your kind words, and your positive feedback regarding our hotel is highly appreciated. We strive to maintain the highest standards in hospitality, and your feedback serves as an affirmation that our efforts are recognized and valued. We will be sure to share your glowing review with our staff members, as it will undoubtedly serve as a source of motivation and encouragement for them to continue delivering outstanding service to all our guests.Once again, thank you for sharing your positive experience and feedback with us. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Sofitel Dubai The Obelisk

8/10 Good

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good welcome in reception and nice pool and good location
Stayed 3 nights in Nov 2023
Response from Sofitel Dubai The Obelisk on 28 Nov 2023
Dear Ahmad,Greetings from Sofitel Dubai The Obelisk.Thank you very much for this review of your recent experience with the Sofitel Dubai The Obelisk.We are delighted to read that your recent experience with us was a memorable moment, and we are thankful for your great words towards our colleague's service. Rest assured, this kind word and constructive feedback will be shared with them as well.We have also noted your constructive feedback from your stay with us, and we will share this with our management team.Thank you once again for sharing your experience with us, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,Sofitel Dubai The Obelisk

8/10 Good

Abdul Rahman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sofitel Dubai The Obelisk on 10 Nov 2023
Dear Abdul Rahman,Greetings from Sofitel Dubai The ObeliskThank you very much for taking the time to provide us with your valuable feedback and for the excellent review you shared about your recent stay at our hotel.We are truly grateful for your kind words and for choosing our hotel for your accommodation needs.Your positive comments regarding our hotel's services and facilities are highly appreciated. We strive to maintain the highest standards in hospitality, and your feedback serves as an affirmation that our efforts are recognized and valued. We will be sure to share your glowing review with our staff members, as it will undoubtedly serve as a source of motivation and encouragement for them to continue delivering outstanding service to all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Sofitel Dubai The Obelisk

8/10 Good

Abdul Rahman

Stayed 3 nights in Oct 2023
Response from Sofitel Dubai The Obelisk on 11 Oct 2023
Dear Abdul Rahman,Greetings from Sofitel Dubai The ObeliskThank you very much for taking the time to provide us with your valuable feedback and for the excellent review you shared about your recent stay at our hotel.We are truly grateful for your kind words and for choosing our hotel for your accommodation needs.Your positive comments regarding our hotel's services and facilities are highly appreciated. We strive to maintain the highest standards in hospitality, and your feedback serves as an affirmation that our efforts are recognized and valued. We will be sure to share your glowing review with our staff members, as it will undoubtedly serve as a source of motivation and encouragement for them to continue delivering outstanding service to all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Sofitel Dubai The Obelisk

10/10 Excellent

Michael

Stayed 8 nights in Sep 2023
Response from Sofitel Dubai The Obelisk on 29 Sept 2023
Dear Michael,Greetings from Sofitel Dubai The Obelisk.Thank you very much for this review of your recent experience with the Sofitel Dubai The Obelisk.We are delighted to read that your recent experience with us was a memorable moment, and we are thankful for your great words towards our colleague's service. Rest assured, this kind word and constructive feedback will be shared with them as well.We have also noted your constructive feedback from your stay with us, and we will share this with our management team.Thank you once again for sharing your experience with us, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning stay
Stunning stay from start to finish. Service was excellent, room and facilities absolutely wonderful, food outstanding. Highly recommend this hotel and I am looking forward to my next stay!
Stayed 4 nights in Sep 2023
Response from Sofitel Dubai The Obelisk on 28 Sept 2023
Dear Anna,Greetings from Sofitel Dubai The ObeliskThank you very much for taking the time to provide us with your valuable feedback and for the excellent review you shared about your recent stay at our hotel.We are truly grateful for your kind words and for choosing our hotel for your accommodation needs.Your positive comments regarding our hotel's services and facilities are highly appreciated. We strive to maintain the highest standards in hospitality, and your feedback serves as an affirmation that our efforts are recognized and valued. We will be sure to share your glowing review with our staff members, as it will undoubtedly serve as a source of motivation and encouragement for them to continue delivering outstanding service to all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Sofitel Dubai The Obelisk

10/10 Excellent

ilham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had wonderful stay in Sofitel obelisk. Hotel has beautiful ambience and all the staff are so helpful. Rooms are spacious and clean with great views. Special thank you to the housekeeping team especially Tanaji, Kumari and Nurudeen. They made our stay even more special. Will definitely be returning to this hotel.
Stayed 8 nights in Jul 2023
Response from Sofitel Dubai The Obelisk on 6 Aug 2023
Dear Ilham,Greetings from Sofitel Dubai The Obelisk.Thank you for taking the time to provide us with your exceptional review following your recent stay at our hotel. We are truly delighted to receive your positive feedback.We are committed to delivering outstanding service and ensuring our guests have a memorable experience, and we are thrilled to hear that we succeeded in meeting your expectations. Your kind words are a testament to the hard work and dedication of our team.Your feedback motivates us to continue providing the highest level of service to all our guests.It was a pleasure having you as our guest, and we look forward to welcoming you back for another remarkable stay in the near future.Warmest regards,Sofitel Dubai The Obelisk

10/10 Excellent

Richard

Excellent customer service
Stayed 4 nights in Jun 2023
Response from Sofitel Dubai The Obelisk on 1 Jul 2023
Dear Richard,Greetings from Sofitel Dubai The Obelisk.Thank you for taking the time to share your valuable feedback regarding your recent stay at our hotel. We greatly appreciate your kind words and are delighted to hear that you had a wonderful experience with our services.At Sofitel Dubai The Obelisk, we strive to provide exceptional hospitality and a memorable stay for all our guests. Your positive review serves as an encouragement to our entire team, as we constantly endeavor to exceed expectations and deliver the highest standard of service. Our team takes pride in ensuring that every aspect of your stay is well taken care of, and your satisfaction is our ultimate reward.Once again, thank you for choosing us and for sharing your positive feedback. We look forward to welcoming you back for another exceptional stay in the future. SincerelySofitel Dubai the Obelisk

8/10 Good

Suhaib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 1 night in May 2023
Response from Sofitel Dubai The Obelisk on 22 May 2023
Dear Suhaib,Greetings from Sofitel Dubai The Obelisk.Thank you sincerely for taking the time to provide us with your outstanding review following your recent stay at our hotel. We truly appreciate your kind words and feedback.Your positive feedback is extremely gratifying and serves as a testament to our ongoing commitment to delivering exceptional service. It is heartening to know that we were able to meet and exceed your expectations during your stay with us.The guest satisfaction is our top priority, and we are thrilled that we were able to create a memorable experience for you. We will certainly share your generous praise with our entire team as they will be equally delighted to know that their hard work and dedication are being appreciated.Once again, we would like to express our gratitude for your wonderful review and for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the future, providing you with another exceptional experience.SincerelySofitel Dubai the Obelisk

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , one let down , screaming children everywhere
Stayed 8 nights in Apr 2023
Response from Sofitel Dubai The Obelisk on 6 May 2023
Dear Michael,Greetings from Sofitel Dubai The Obelisk.We'd like to thank you for your positive review of Sofitel Dubai The Obelisk during your recent stay, and we're delighted to hear that we met your expectations.We will share your comments with our team, and we are confident that this feedback will serve as an encouragement to all of our staff to continuously provide excellent quality services for our guests.Kindly be informed as well that we've taken note on your constructive feedback point about your experience. Please rest assured that we will address it to our executive team leaders as we strive to continuously improve the quality of our services.Thank you once again for sharing your experience, and we look forward to another opportunity to serve you in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Frederique

Stayed 7 nights in Apr 2023
Response from Sofitel Dubai The Obelisk on 2 May 2023
Dear Frederique,Greetings from Sofitel Dubai The Obelisk.We'd like to thank you for your positive review of Sofitel Dubai The Obelisk during your recent stay, and we're delighted to hear that we met your expectations.We will share your comments with our team, and we are confident that this feedback will serve as an encouragement to all of our staff to continuously provide excellent quality services for our guests.Kindly be informed as well that we've taken note on your constructive feedback point about your experience. Please rest assured that we will address it to our executive team leaders as we strive to continuously improve the quality of our services.Thank you once again for sharing your experience, and we look forward to another opportunity to serve you in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Maxim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Extremely pleasant stay. Stuff is very client oriented and does the best and beyond to make the guests happy. Breakfast is fantastic! View to the new city speaks for itself. Would definitely recommend to stay there.
Stayed 8 nights in Mar 2023
Response from Sofitel Dubai The Obelisk on 8 Apr 2023
Dear Maxim,Greetings from Sofitel Dubai The Obelisk.Thank you very much for this review of your recent experience with Sofitel Dubai The Obelisk.We are delighted to read that your recent experience with us was a memorable moment and we are thankful for your great words towards our colleague service. Rest assured this kind word & feedback will be shared with them as wellThank you once again for sharing your experience with us, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Sofitel Dubai The Obelisk on 25 Apr 2023
Dear Bogdan,Greetings from Sofitel Dubai The Obelisk.We'd like to thank you for your positive review of Sofitel Dubai The Obelisk during your recent stay, and we're delighted to hear that we met your expectations.We will share your comments with our team, and we are confident that this feedback will serve as an encouragement to all of our staff to continuously provide excellent quality services for our guests.Thank you once again for sharing your experience, and we look forward to another opportunity to serve you in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Waddah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sofitel Dubai The Obelisk on 7 Mar 2023
Dear Waddah,Greetings from Sofitel Dubai The Obelisk.We thank you for choosing our hotel for your special occasion.It is always our aim to reach the highest level of satisfaction, so we are glad to hear that your experience with us was a delight.Please rest assured that your great remarks and feedback will be shared with our team.We are confident that this feedback will serve as motivation for all of our employees to always provide a great quality of service.Thank you once again for sharing with us your review. We hope to have another opportunity to serve you and exceed your expectations in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
A great hotel, first choose for us when in Dubai. Comfortable rooms, good breakfast, amazing view.
Stayed 1 night in Feb 2023
Response from Sofitel Dubai The Obelisk on 24 Feb 2023
Dear Sharon,Greetings from Sofitel Dubai The Obelisk.We thank you for choosing our hotel for your special occasion.It is always our aim to reach the highest level of satisfaction, so we are glad to hear that your experience with us was a delight.Please rest assured that your great remarks and feedback will be shared with our team.We are confident that this feedback will serve as motivation for all of our employees to always provide a great quality of service.Thank you once again for sharing with us your review. We hope to have another opportunity to serve you and exceed your expectations in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

KAMRYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Feb 2023
Response from Sofitel Dubai The Obelisk on 18 Feb 2023
Dear Kamryn,Greeting from Sofitel Dubai The Obelisk.Thank you so much for taking the time to provide a positive review of your recent stay with us. We are delighted to hear that you had an enjoyable experience and that you were pleased with the facilities, staff and service we provided.Your feedback is invaluable to us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again, thank you for your kind words and we look forward to seeing you again soon.Sincerely,Sofitel Dubai The Obelisk.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t ask for more
Stayed 2 nights in Feb 2023
Response from Sofitel Dubai The Obelisk on 16 Feb 2023
Dear James,Greetings from Sofitel Dubai The Obelisk.Thank you very much for taking the time to share your personal impressions of your recent experience with Sofitel Dubai The Obelisk. It is always a pleasure to receive feedback from our guests.We are glad to read that your recent experience with us was a delight.We are sure that your great feedback will serve as an encouragement to all of our staff to continuously provide a quality services to our guests.Thank you once again for sharing your experience with us, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Kelcey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2023
Response from Sofitel Dubai The Obelisk on 15 Feb 2023
Dear Kelcey,Greetings from Sofitel Dubai The Obelisk.We thank you for choosing our hotel for your special occasion.It is always our aim to reach the highest level of satisfaction, so we are glad to hear that your experience with us was a delight.Please rest assured that your great remarks will be shared with our team.We are confident that this feedback will serve as motivation for all of our employees to always provide a great quality of service.Thank you once again for sharing with us your review. We hope to have another opportunity to serve you and exceed your expectations in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

2/10 Terrible

michal

Stayed 1 night in Jan 2023
Response from Sofitel Dubai The Obelisk on 21 Jan 2023
Dear Michal,Greetings from Sofitel Dubai The Obelisk.Thank you very much for the time you spent sharing your personal impressions of your recent experience with our hotel.We very much appreciate your feedback regarding your recent stay at the Sofitel Dubai The Obelisk and It is always a pleasure to receive feedback from our guest.We are sorry that some of your experience with our service did not meet your expectations; please allow us to express our sincerest apologies.We've taken note of your concerns about your experience and please rest assured that we will take the necessary steps to address the problem.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Umar Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sofitel Dubai The Obelisk on 6 Jan 2023
Dear Umar,Greetings from Sofitel Dubai The Obelisk. Thank you for taking your time to share with us your recent visit to our hotelWe are pleased to earn this rating as an outcome of your interaction and experience with us. Once again, we thank you for sharing your experience with us, and we look forward to welcoming you back in the future. Sincerely,Sofitel Dubai The Obelisk

8/10 Good

Prateek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Sofitel Dubai The Obelisk on 30 Dec 2022
Dear Prateek,Greetings from Sofitel Dubai, The Obelisk.We'd like to thank you for your positive review of Sofitel Dubai The Obelisk during your recent stay, and we're thrilled to hear that we exceeded your expectations.We're glad to hear you had a great time during your stay with us, and we appreciate your constructive feedback.Please know that your kind words will be shared with our team members.We thank you for sharing your experience with us once more, and we hope to serve you again in the future.Sincerely,Sofitel Dubai, The Obelisk

10/10 Excellent

Hossam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sofitel Dubai The Obelisk on 22 Dec 2022
Dear Hossam,Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first selection when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Netanel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean and luxurious hotel with a nice pool and gym and great restaurants and pub. Close to the airport and the metro station. Great for business and pleasure.
Response from Sofitel Dubai The Obelisk on 12 Dec 2022
Dear Netanel,Greetings from Sofitel Dubai The Obelisk.We thank you for choosing our hotel for your special occasion.It is always our aim to reach the highest level of satisfaction, so we are glad to hear that your experience with us was a delight.Please rest assured that your great remarks will be shared with our team.We are confident that this feedback will serve as motivation for all of our employees to always provide a great quality of service.Thank you once again for sharing with us your review. We hope to have another opportunity to serve you and exceed your expectations in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going to Dubai for over ten years. This hotel is by far in my top 3! No issues what so ever, great staff, clean, professional and the room was amazing. I will be back again.
Stayed 2 nights in Sep 2022
Response from Sofitel Dubai The Obelisk on 23 Sept 2022
Dear Kevin,Greeting from Sofitel Dubai, The Obelisk.We thank you for choosing our hotel for your stay in Dubai.We are glad to read that your recent experience with us was a delightful moment and you had wonderful vacation memories.We've noted your great comments towards our hotel colleague, and be assured that your remarks will be shared with the member of our team.We are confident as well that your feedback will serve as motivation for our employees to always strive to provide quality services.Thank you once again for choosing us as your preferred hotel in Dubai. We look forward to have another opportunity to serve you in the not-too-distant future.Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Genesis

Stayed 7 nights in Sep 2022
Response from Sofitel Dubai The Obelisk on 10 Nov 2023
Dear Genesis,Greetings from Sofitel Dubai The ObeliskThank you very much for taking the time to provide us with your valuable feedback and for the excellent review you shared about your recent stay at our hotel.We are truly grateful for your kind words and for choosing our hotel for your accommodation needs.Your positive comments regarding our hotel's services and facilities are highly appreciated. We strive to maintain the highest standards in hospitality, and your feedback serves as an affirmation that our efforts are recognized and valued. We will be sure to share your glowing review with our staff members, as it will undoubtedly serve as a source of motivation and encouragement for them to continue delivering outstanding service to all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Sofitel Dubai The Obelisk

4/10 Poor

rebeca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They don’t clean well
Stayed 2 nights in Aug 2022
Response from Sofitel Dubai The Obelisk on 10 Oct 2022
Dear Rebeca,Greetings from Sofitel Dubai The Obelisk.Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Obelisk. We very much appreciate your feedback regarding your recent stay at the Sofitel Dubai The Obelisk and It is always a pleasure to receive feedback from our guest.We are sorry that your experience with our housekeeping team did not meet your expectations; please allow us to express our sincerest apologies.At the Sofitel Dubai The Obelisk, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We've taken note of your concerns about your experience. Please rest assured that we will address it to our executive team leaders to take the necessary steps to solve the problem.Once again, we appreciate and thank you for taking the time to share with us your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Sofitel Dubai The Obelisk

10/10 Excellent

Kirstie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Sofitel Dubai The Obelisk on 13 Aug 2022
Dear Kirstie, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first choice when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply, excellent all round!
Stayed 3 nights in Jul 2022
Response from Sofitel Dubai The Obelisk on 16 Jul 2022
Dear Sebastian, Greetings from Sofitel Dubai The Obelisk. Thank you for this beautiful feedback from your recent visit to Sofitel Dubai The Obelisk. We're delighted that we manage to exceed your expectations and we appreciate your kind words highlighted towards our colleague. Rest assured these kind words will convey to them as well. Thank you once again for sharing your experience with us, and we hope to serve you again in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

ARUN, New York

Stayed 1 night in Jun 2022

8/10 Good

Zaheda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sofitel Dubai The Obelisk on 29 May 2022
Dear Zaheda, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first selection when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Zaheda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Superb accommodation very close to airport. Immaculate and modern, excellent service, facilities and food.
Stayed 10 nights in May 2022
Response from Sofitel Dubai The Obelisk on 11 Jun 2022
Dear Zaheda, Greetings from Sofitel Dubai The Obelisk. Thank you for sharing your views on your recent holiday with us. Our main goal is to ensure that we continue to provide our guests with unforgettable holiday experiences. Therefore, your time and insightful comments are extremely valuable to us. we are pleased to read that we were able to exceed your expectations regarding hospitality service, and we will ensure that your compliments are forwarded to the team members you specifically highlighted. Thank you again for this wonderful review; it has been a pleasure to read it, and we look forward to serving you again soon. Sincerely, Sofitel Dubai The Obelisk

8/10 Good

Zaheda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a pleasant stay in an amazing property.
Stayed 1 night in Apr 2022
Response from Sofitel Dubai The Obelisk on 7 May 2022
Dear Zaheda, Greetings from Sofitel Dubai The Obelisk. We'd like to thank you for this amazing feedback and review after your recent stay at Sofitel Dubai The Obelisk. We're glad to hear that we exceeded your expectations and very thrilled to hear you enjoyed every moment of your stay with us. Thank you as well for emphasizing the greatest features of our hotel's facilities as well as our colleague service. Please know that your great feedback will be shared with our team. Thank you once again for sharing your experience with us, and we hope to serve you again in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Ethen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The staff is wonderful and there is also a mall and cinema connected.
Stayed 3 nights in Apr 2022
Response from Sofitel Dubai The Obelisk on 4 May 2022
Dear Ethen, Greetings from Sofitel Dubai The Obelisk. First of all, we would like to express our sincere gratitude for the beautiful review you left during your recent travel to Sofitel Dubai The Obelisk, and we are pleased to learn that we were able to meet your holiday expectations. We are thrilled to know that we were able to surpass your expectations in terms of hospitality and service, and we will ensure that your remarks are forwarded to the team members you specifically highlighted. Thank you once again for choosing Sofitel Dubai The Obelisk for your trip, and we hope to have the opportunity to serve you again in the future. Sincerely, Sofitel Dubai The Obelisk

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has great French Restaurant and coffee/cake shop - must try. Room is very nice, new, and clean. Good free valet parking as well. Very good service as well. Two minor issues (1) during my stay, the room temperature won't be adjusted - some temp. sensor broke. It was not fixed even after their maintenance persons came twice (2) not much around this hotel. Feng Shui of this hotel has big problem.
Stayed 2 nights in Mar 2022
Response from Sofitel Dubai The Obelisk on 16 Apr 2022
Dear Philip, Greetings from Sofitel Dubai The Obelisk. Thank you very much for the time you spent to share your personal impressions of your recent experience with our hotel. We very much appreciate your feedback regarding your recent stay at the Sofitel Dubai The Obelisk and It is always a pleasure to receive feedback from our guest. We are sorry that some your experience with our service did not meet your expectations; please allow us to express our sincerest apologies. We've taken note of your concerns about your experience and please rest assured that we will take the necessary steps to address the problem. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

EHAB

Stayed 1 night in Mar 2022

2/10 Terrible

EHAB

Stayed 4 nights in Mar 2022

10/10 Excellent

Sisavanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, right beside Wafi Mall and a short walk to the metro station. Staff was very friendly and helpful throughout the day. I checked out early in the morning, and the security guard was doing his rounds, he took my bags as if he was the bellboy and helped.
Stayed 3 nights in Mar 2022
Response from Sofitel Dubai The Obelisk on 29 Mar 2022
Dear Sisavanh, Greetings from Sofitel Dubai The Obelisk. We'd like to thank you for this amazing feedback and review after your recent stay at Sofitel Dubai The Obelisk. We're glad to hear that we exceeded your expectations and very thrilled to hear you enjoyed every moment of your stay with us. Thank you as well for emphasizing the greatest features of our hotel's facilities as well as our colleague service. Please know that your great feedback will be shared with our team. Thank you once again for sharing your experience with us, and we hope to serve you again in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. In-room dining very expensive.
Stayed 6 nights in Mar 2022
Response from Sofitel Dubai The Obelisk on 29 Mar 2022
Dear Kamil, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first selection when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Mwende

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjoined to a mall
Stayed 3 nights in Feb 2022
Response from Sofitel Dubai The Obelisk on 27 Feb 2022
Dear Mwende, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first selection when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely, Sofitel Dubai The Obelisk

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ammar Hilal on 17 Dec 2021
Dear Guest, Greetings from Sofitel Dubai The Obelisk. Thank you for taking your time to share with us your recent visit to our hotel We are pleased to earned this rating as an outcome of your interaction and experience with us. Once again, we thank you for sharing your experience with us, and we look forward to welcome you back in the future. Sincerely, Ammar Hilal Managing Director Sofitel Dubai The Obelisk

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value 5 star hotel in Dubai
Best value 5 star hotel in Dubai. Everything is quality, breakfast, pool, room, cafe? Bars and restaurants. location is excellent.
Stayed 3 nights in Nov 2021
Response from Ammar Hilal on 5 Dec 2021
Dear Darren, Greetings from Sofitel Dubai The Obelisk. Thank you very much for taking the time to provide us with your feedback following your recent visit to our hotel. We are thrilled to learned that our hotel facilities and the service from our colleague able to meet your holiday expectation and requirement. Thank you once again for leaving us with this great feedback and we look forward to welcoming you back very soon at Sofitel Dubai The Obelisk. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk

8/10 Good

Farouk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V.good choice
Stayed 7 nights in Nov 2021
Response from Ammar Hilal on 27 Nov 2021
Dear Farouk, Greetings from Sofitel Dubai The Obelisk. Thank you for taking the time to write about your recent experience at our hotel and for making us your first selection when visiting the area. We are delighted to earn this rating score as a result of your experience with us. Thank you once again for sharing your experience with us, and we hope to have the opportunity to serve you in the future. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk

10/10 Excellent

george, laconia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
splendid decors-ancient egypt influenced.elegant rooms. nice breakfast,but not the best compared to the jw marriott.helpful and supportive staff.their aim is to please the customers.
Stayed 3 nights in Oct 2021
Response from Ammar Hilal on 27 Nov 2021
Dear George, Greetings from Sofitel Dubai The Obelisk. We'd like to thank you for the good review you wrote after your recent stay at Sofitel Dubai The Obelisk, and we're glad to hear that we exceeded your expectations.  We're thrilled to hear you enjoyed every moment of your stay with us. We appreciate your emphasizing the greatest features of our hotel's facilities as well as our colleague service.  Please know that your excellent input will be shared with a member of our team.  We thank you again for sharing your experience with us, and we hope to serve you again in the future. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay
Lovely Egypt-themed new Sofitel. Unlike some Dubai hotels that smell damp and moldy, this hotel smelled wonderful. Breakfast was very nice and this is a relaxing getaway from the hustle and bustle of downtown Dubai.
Stayed 2 nights in Jun 2021
Response from Ammar Hilal on 27 Nov 2021
Dear Guest, Greetings from Sofitel Dubai The Obelisk. We'd like to thank you for the good review you wrote after your recent stay at Sofitel Dubai The Obelisk, and we're glad to hear that we exceeded your expectations.  We're thrilled to hear you enjoyed every moment of your stay with us. We appreciate your emphasizing the greatest features of our hotel's facilities as well as our colleague service.  Please know that your excellent input will be shared with a member of our team.  We thank you again for sharing your experience with us, and we hope to serve you again in the future. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk

10/10 Excellent

Ana Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless!
Can't find fault in this hotel, everything is perfect. Our check-in and check-out was smooth, Fatima, the Front Desk receptionist, made it all possible. The complimentary breakfast is also very good (try their French toast, it's yum!), staff are courteous and ready to help. The hotel is very clean, the rooms are bigger than usual. The real gem of this hotel is their staff, they are pleasant.
Stayed 1 night in Apr 2021
Response from Ammar Hilal on 2 May 2021
Dear Ana Liza, Greetings from Sofitel Dubai The Obelisk. Thank you very much for the time you spent to share your personal impressions of your recent experience with our hotel. We very much appreciate your feedback regarding your recent stay at the Sofitel Dubai The Obelisk and It is always a pleasure to receive positive feedback from our guest. Thank you for referencing our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. I will share your comments with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future. Sincerely, Ammar Hilal Managing Director Raffles Dubai & Sofitel Dubai The Obelisk

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay! The hotel is new and beautiful. Staff are very nice, helpful and accommodating, food is great and the hotel is connected to Wafi mall which has a large supermarket, hair salon... it’s relatively close to the airport.
Stayed 2 nights in Mar 2021
Response from Sofitel Dubai The Obelisk on 28 Mar 2021
Dear Guest, Thank you for choosing Sofitel Dubai The Obelisk and for sharing your heartwarming feedback. We are pleased to hear that you enjoyed your recent stay with us and were satisfied with the overall service you received from our team, as well as the facilities and the location. We highly appreciate your heartwarming comments about your experience , and we will convey your kind words to our team as it will be excellent motivation and encouragement for them to improve. Thank you once again for sharing your positive comments and will look forward to any future stay that you will have with us. Regards, Omar Souab General Manager

4/10 Poor

Ranjit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ould of been much better
room not as described on the website...hat to upgrade costing me 300 more per night. Then fridge and sound system did not work and they did not fix until I followed up multiple times. The highlight was breakfast at the Michelin star restaurant: Absolutly amazing
Stayed 2 nights in Mar 2021
Response from Managing Director, Sofitel Dubai The Obelisk on 5 Apr 2021
Dear Ranjit, Greetings from Sofitel Dubai The Obelisk. Thank you very much for the time you spent to share your personal impressions of your stay at Sofitel Dubai The Obelisk. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Regarding the rooms we regret your disappointment however we would like to informed you that we have different room categories at disposal and all room are thoroughly described on our website. We also sincerely apologize for inconvenient that you experience with the room facilities. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs at the breakfast experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Wishes, Ammar Hilal

10/10 Excellent

PLAY SIMPLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Sofitel Dubai The Obelisk on 24 Mar 2021
Dear Guest, Thank you for sharing your valuable feedback. We are delighted to know that your recent experience at the iconic Sofitel Dubai The Obelisk was remarkable and that you enjoyed our facilities. We wishing you a wonderful day ahead and look forward to welcoming you back soon. Regards, Omar Souab General Manager

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February 2021 stay
Overall hotel experience was excellent and staff very attentive. Bedrooms spacious and very clean with really comfortable bed. Positive that only 10mns from DXB airport.
Stayed 5 nights in Jan 2021
Response from Sofitel Dubai The Obelisk on 31 Jan 2021
Dear Tony, Thank you for sharing your valuable feedback. We are delighted to hear that you have enjoyed the comfort of your spacious room and were satisfied with the cleanliness of it. It is great to know that you were pleased with the quality of service you received from our ambassadors. We wishing you a wonderful day ahead and look forward to welcoming you back soon. Regards, Omar Souab General Manager