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Reviews of Roda Al Murooj Residences

Roda Al Murooj Residences
Financial Center Road, Opposite Dubai Mall, Dubai, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Felix

Amenities are not the best
Stayed 3 nights in Apr 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Average stay at prime location
Apartments are quite large, the buffet had a good spread. The rooms were too cold, and the air conditioning was unable to warm up the rooms. Facilities were completely no-frill (no dental kits, no adapters) Surprised that this was an Accor property. Access cards were disabled at 12PM, this despite having requested for and the reception confirming a 1 hour extension. Abject lack of directions on the confirmation mail, took us ages to find the right building to find the apartments. Absolute chaos in communication between the building and main reception. Was being called upon repeatedly despite the reception being aware of a check out.
Stayed 1 night in Nov 2023

6/10 Okay

BILGEHAN

Stayed 2 nights in Nov 2023

10/10 Excellent

Fawaz

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Mostak

Stayed 2 nights in Apr 2023

6/10 Okay

HEEJEONG

Stayed 1 night in Feb 2023

10/10 Excellent

Hussein, beirut

Travelled with family
Liked: Cleanliness, property conditions & facilities
I like the location
Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
A full apartment in Downtown Dubai
Not the typical hotel. we stayed at a 3 bedrooms and 4 &1/2 bathrooms apartment with full kitchen, laundry, spacious living-room, diner-room, perfect for a big family. The apartment was in very good conditions and very clean. It is located walking distance from Dubai Mall, in the downtown. There are restaurants, pharmacy and a 24 hours open market in the block so you can buy food to cook or things you forgot at home. Excellent location. Pool is open until 8 pm, gym until 11 pm. Service is good and people are very kind. The only thing I did not like it is was very expensive but good things are pricy.
Stayed 6 nights in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The residence was horribly maintained, the photos on Expedia did not reflect the actual condition. I have bed bug bites all over my body. I am dissapointed and my trip was ruined due to the quality of this hotel. Unfortunately everything else happened to be sold out so I was not able to move either.
Stayed 3 nights in Nov 2020
Response from Ian Rydin on 25 Nov 2020
Dear Valued Guest, Sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information at almurooj@swissotel.com to ensure we can deliver a better experience next time. Best regards, Ian Rydin Cluster General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
5 stars
Very spacious clean apartments and excellent location
Stayed 1 night in Sep 2020
Response from Mrad El Khoury on 28 Sept 2020
Dear Valued Traveler, Thank you very much for your positive review of your recent holiday with us at Roda Al Murooj Residences. I am happy to read about your experience with our Residences facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us on Hotels.com. Looking forward to welcoming you back to Roda Al Murooj Residences in the future, I remain with kind regards.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located 5 min walk to Dubai Mall. Bed was amazing. Staff were great. Would stay here again.
Stayed 3 nights in Mar 2020
Response from Mrad El Khoury on 15 Mar 2020
Dear Ms. Donna, Thank you for sharing your positive experience from your recent stay with us at Roda Al Murooj Residences on Hotels.com. I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. It is very special to be referred to as “the best of everything” when choosing to stay in our hotel and I am very grateful to you for this wonderful compliment. Thank you also for recommending our beds which certainly added to your great sleep comfort. I shared your appreciation with the entire team, and they all are happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on Hotels.com, and we look forward to welcoming you back on your return to Roda Al Murooj Residences. Sincerely, Mrad El Khoury General Manager

8/10 Good

Fahad

Travelled with group
Liked: Cleanliness, staff & service, room comfort
wonderful location and services but old hotel
The hotel has excellent location and wonderful service. But the apartments were pretty old. The washroom space in two bedroom apartment is too small. I couldnt open up my arms while having a bath. The water tap was too old. Overall the location and services were good but remember the hotel is atleast built 12-15 years old. And needs overhauling in few areas.
Stayed 6 nights in Feb 2020
Response from Nael Elwaary on 23 Feb 2020
Dear Mr. Fahad, Thank you for your comments following your recent stay with us at Roda Al Murooj Residences. While we are glad to read that you appreciated our location and services, we regret that you found our facilities old and need refurbishment. Please be assured that renovation is already planned and will happen soon in order to serve you better. Looking forward to welcoming you back in the near future. Kind regards, Nael Elwaary General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2019
Response from Nael Elwaary on 4 Dec 2019
Dear Valued Traveler, Thank you very much for your positive review of your recent holiday with us at Roda Al Murooj Residences. I am happy to read about your experience with our Residences facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us on Expedia. Looking forward to welcoming you back to Roda Al Murooj Residences in the future, I remain with kind regards. Nael Elwaary Cluster General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location to Dubai Shopping Mall and the facilities are fabulous. Staff are very friendly and accomodating.
Stayed 2 nights in Nov 2019
Response from Nael Elwaary on 20 Nov 2019
Dear Valued Guest, Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on LastMinute and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Nael Elwaary on 5 Nov 2019
Dear Valued Traveler, Thank you very much for your excellent rating of your recent holiday with us at Roda Al Murooj Residences. I am happy to read about your experience with our Residences facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us on Expedia. Looking forward to welcoming you back to Roda Al Murooj Residences in the future, I remain with kind regards. Nael Elwaary Cluster General Manager

8/10 Good

WESLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Nael Elwaary on 15 Sept 2019
Dear Mr. Wesley, Thank you very much for your positive review of your recent holiday with us at Roda Al Murooj Residences. I am happy to read about your experience with our Residences facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us on Hotels.com. Looking forward to welcoming you back to Roda Al Murooj Residences in the future, I remain with kind regards. Nael Elwaary Cluster General Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Nael Elwaary on 8 Aug 2019
Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you very much for the positive rating on Expedia following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

4/10 Poor

Ab

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad service i have asked for something and they did not replied me again when i asked again they said we will but they ignored me
Stayed 2 nights in Jun 2019
Response from Nael Elwaary on 17 Jun 2019
Dear Mr. Ab, Thank you very much for your review of your recent stay with us at Roda Al Murooj Residences on Expedia. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Residences in the near future, we remain with kind regards Nael Elwaary Cluster General Manager

6/10 Okay

Arnd

Business traveller
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2023

8/10 Good

hayder

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

colette

Travelled with family
Séjour mitiger
J'ai  passé 6 nuits  dans cet apparthôtel. Appartement de grande taille bon lit, belle double salle de bain plus un toilette séparé une baignoire bien profonde belle salle à manger manque un beau tableau de Dubaï,  grand cuisine .Propreté  juste .Personnel a  l'accueil aimable et bâtiment lavender .Très bon petit déjeuner varié et serveur sympa .Très proche du Mall et des fontaine en traversant le Mall et la burj kalifa point négatif :  Les photos sur les site de réservations ne corresponde pas à la réalité les photos correspond à l'hôtel Swissôtel Al Murooj  et non au roda al murooj.Éviter chambre côté rue un peu bruyant isolation fenêtre un peu  juste malgré qu'on soit un peu en retrait juste en face de 2 grandes routes et au dessus d'un restaurant .Dommage que le petit déjeuner,la piscine et la salle de sport  soit dans un autre bâtiment il faut se déplacer à chaque fois bâtiment lavender vue les photos je pensais que tous était au même endroit comme les autres hotel heureusement qu'il  fait  toujours beau.il a fallu 3 jours pour changer un simple bouchon de baignoire qui était pas le bon. Seul intérêt de cette résidence hotel ses sont emplacement.  
Piscine
Salle de sport
Cuisine
Salle de bain
Stayed 6 nights in Apr 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement top propreté top seul petit point négatif pour moi, ma chambre donnais sur la rue principale et l'insonorisation des chambres est a amélioré.
Stayed 10 nights in Feb 2020
Response from Mrad El Khoury on 3 Mar 2020
Dear Mr. Thomas, Thank you very much for your review of your recent stay with us at Roda Al Murooj Residences on Hotels.com. With much regret we learnt about the noise which impacted your stay. For future visits, we recommend to request a room with view to the garden and on high floor. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Residences in the near future, we remain with kind regards Mrad El Khoury General Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Nael Elwaary on 14 Aug 2019
Dear Ms. Catherine, Greetings from Roda Al Murooj Residences. Thank you very much for the positive rating on Hotels.com following your recent stay at Roda Al Murooj Residences. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager