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Reviews of Hampton by Hilton Dubai Al Seef

3 out of 5
Hampton by Hilton Dubai Al Seef
Al Seef Street, Dubai Creek, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 252 reviews" "
Rating 8 - Good. 68 out of 252 reviews" "
Rating 6 - Okay. 17 out of 252 reviews" "
Rating 4 - Poor. 11 out of 252 reviews" "
Rating 2 - Terrible. 12 out of 252 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property right near Dubai Creek area. Easy walk from train station too. Breakfast was great with a variety of options both cooked and fresh to choose from
Stayed 2 nights in May 2024
Response from Hampton Team on 15 May 2024
Dear Pamela, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Hammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in May 2024
Response from Hampton Team on 15 May 2024
Dear Hammad, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Alnoor

Travelled with partner
Liked: Amenities, property conditions & facilities
Friendly staff and good breakfast The internet was poor
Stayed 14 nights in Apr 2024
Response from Hampton Team on 15 May 2024
Dear Alnoor, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Cliff, stoughton

Stayed 2 nights in Apr 2024
Response from Hampton Team on 15 May 2024
Dear Cliff, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Hampton Team on 15 May 2024
Dear Hadi, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Lazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from sam on 19 Mar 2024
Dear Lazar,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hampton by Hilton Al Seef soon.Kind Regards,Samantha NgonyamaGuest Operations Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
All around fabulous, new the creek and old city and spice markets
Stayed 2 nights in Mar 2024
Response from Hampton Team on 15 May 2024
Dear Sarah, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,

10/10 Excellent

Moaaz

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, nice location and delicious breakfast!
Stayed 9 nights in Feb 2024

6/10 Okay

masarra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel had bad ventilation and rooms smelled of cooking , breakfaat was basic and not jilton level at all , amd everytime youbask about spmething staff say this is hampton not included in service Hampton is hilton even if 3 stats
Stayed 2 nights in Feb 2024

10/10 Excellent

Rohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

mosadaq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay Left the hotel right away
Stayed 5 nights in Jan 2024

4/10 Poor

Dashinim

Stayed 2 nights in Jan 2024

6/10 Okay

amit

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

mike

Stayed 5 nights in Dec 2023

10/10 Excellent

Robin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jean Guy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

adebukunola

Stayed 1 night in Dec 2023

10/10 Excellent

aneesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and great ambiance
Stayed 10 nights in Nov 2023
Response from sam on 13 Dec 2023
Dear Aneesa,Thank you very much for taking the time to rate and review our hotel. We are delighted to see that you were satisfied with your experience and our outstanding hospitality.Rest assured that we will share your positive feedback regarding the team and we look forward to having you with us again in the near future.Regards,Samantha NgonyamaGuest Operations Manager

8/10 Good

Saeede

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience, thank you!
Stayed 2 nights in Nov 2023
Response from Sam on 2 Dec 2023
Dear Saeede,We are truly heartened to receive your generous review of Hampton by Hilton Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Samantha NgonyamaGuest Operations Manager

10/10 Excellent

Andrei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sam on 2 Dec 2023
Dear Andrei,We are truly heartened to receive your generous review of Hampton by Hilton Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Samantha NgonyamaGuest Operations Manager

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
If you want to stay in an authentic area of Dubai
I arrived late and I didnt like check in as the service was rudely interrupted by customers who didnt wait their turn so it took 10 mins to check in. The room itaelf was lovely, i liked the mural on the ceiling of dubai and the little details like the rope and the metal bars that contained the wardrobe and shelving unit. The room contained a fridge and had a kettle so i was able to make myself tea and cofffee whenever i wanted to. Breakfast had a good selection - pastries, fruit, cooked food, cereals so it catered for most diets. And seeing that they changed the items on the cooked section like boiled eggs one day, turkey bacon etc. It was interesting to see different versions of pork foods. I also used the pool one day as its only open until sunset (they seem to close things early at this hotel) - when i would use them. I was the only one in the pool and its manned by a lifeguard so we had a little chat. This was squeezed in before my sunset safari, which I've booked in the lobby. Definitely worth going. The second day my card key didn't work, even when i asked them to change the card. They called an engineer out (this was around 10pm) and he toiled to fix the mechanics, he tried his best. In the end i was moved to a different room (no mural, less natural light). The area is in the old down - Al Seef so its near the river and souks so its more interesting staying there
Stayed 4 nights in Nov 2023

8/10 Good

Amrut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good stay. But the room did not have a good odor. The bed linens and pillow had an unpleasant smell. Even the room smell was not that good.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from sam on 2 Dec 2023
Dear Valued Guest,We are truly heartened to receive your generous review of Hampton by Hilton Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Samantha NgonyamaGuest Operations Manager

10/10 Excellent

ERHAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 3 nights in Oct 2023
Response from Sam on 2 Dec 2023
Dear Erhan,We are truly heartened to receive your generous review of Hampton by Hilton Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Samantha NgonyamaGuest Operations Manager

8/10 Good

dannis

Liked: Cleanliness, staff & service, amenities
ok
Stayed 11 nights in Aug 2023
Response from Andie on 15 Aug 2023
Dear Dannis, Thank you so much for your generous feedback! We look forward to welcome you back, soon! Best regards, Andie Verrijth Front Office Team

6/10 Okay

Seyed Shahram

Stayed 12 nights in Jul 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Andie on 15 Aug 2023
Dear Don, Thank you so much for your generous feedback! We look forward to welcome you back, soon! Best regards, Andie Verrijth Front Office Team

4/10 Poor

angelina

Stayed 4 nights in Jul 2023

8/10 Good

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful
Stayed 6 nights in Jun 2023
Response from Andie on 26 Jun 2023
Dear Melisa, We are pleased to hear you've enjoyed your stay with us and felt taking care of by our staff! We hope to see you soon! Kind regards,Andie VerrijthFront Office Team

8/10 Good

SAVITA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Andie on 26 Jun 2023
Dear Savita, Thank you for your 8/10 rating! We love to see this positive feedback and hopefully, we are able to welcome you here again soon! Kind regards, Andie VerrijthFront Office Team

10/10 Excellent

keith

Liked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Andie on 26 Jun 2023
Dear Keith, Thank you for your 5 star rating! We love to hear you've enjoyed your stay with us! Hopefully, we can welcome you here again soon! Kind regards, Andie VerrijthFront Office Team

6/10 Okay

Almunir

Liked: Staff & service
Stayed 5 nights in May 2023
Response from Andie on 26 Jun 2023
Dear Almunir, Thank you for your 3 out of 5 star rating! We are pleased to hear you enjoy your stay with us so far. Kind regards, Andie VerrijthFront Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Andie on 26 Jun 2023
Dear guest, Thank you for giving us a 10 star rating! Hopefully, we'll see you soon! Kind regards, Andie VerrijthFront Office Team

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exceptionally clean
Stayed 7 nights in Mar 2023
Response from Julius on 11 Apr 2023
Dear AnnWe’re so happy to hear you had a great experience for the recent stay with us. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Sincerely,Julius ChihiGuest Service Supervisor

8/10 Good

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Enjoyed the stay at Hilton.
Stayed 3 nights in Mar 2023
Response from Jules on 3 Apr 2023
Dear VinodWe’re so happy to hear you had a great experience for the recent stay with us. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Sincerely,Julius ChihiGuest Service Supervisor

4/10 Poor

Primes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dubai did not live up to its reputation
Overall fair to poor. Not as clean or comfy. Never water to be in the room. Towels dingy some crusted with dead roach or brown nasty spots. Dots on rug sink leaking. Service fair but little follow up.
Stayed 8 nights in Mar 2023
Response from Julius on 23 Apr 2023
Dear PrimesThank you so much for your honest feedback. I understand that you’ve had a bad experience on your recent stay we truly apologize for that. At Hilton guest satisfaction is our number one priority and we’ll make sure that your issues are addressed.SincerelyJulius ChihiGuest Service Supervisor

8/10 Good

SRIKANTH

Stayed 1 night in Mar 2023
Response from Julius on 23 Mar 2023
Dear Srikanth,Thanks for taking the time to review us . We are happy to know that you had a good experience while staying with us.We look forward to seeing you again soon! SincerelyJulus ChihiGuest Service Agent

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Reception was not very friendly. It smelled of cigarette smoke in our floor. Phones are not working - so you are unable to request for anything through reception. 'Trendy' at the expense of comfort.
Stayed 3 nights in Mar 2023
Response from Julius on 23 Mar 2023
Dear Guest,Thank you so much for your honest feedback. I understand that you’ve recently had a bad experience with one of our staff and we truly apologize for that. At Hampton customer satisfaction is our number one priority and we’ll make sure that your issue is addressed.Please get in touch with us at Dxbal_fo@hilton.com whenever you plan to visit next to make it right for you.SincerelyJulius ChihiGuest Service Agent

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and the acomodations
Stayed 8 nights in Mar 2023
Response from Julius on 23 Mar 2023
Dear George,Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience staying with us.We look forward to seeing you again soon! Thanks, Julius ChihiGuest service agent

10/10 Excellent

POONAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Julius on 23 Mar 2023
Dear Poonam,Thanks for taking the time to review us . We are happy to know that you had a good experience while staying with us.We look forward to seeing you again soon! SincerelyJulus ChihiGuest Service Agent

8/10 Good

ali

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good for the location
the overall stay was ok, not the 5 star hotel but the room and hotel are clean, there is a nice area surrounding the hotel for walking with restaurants. the hotel needs a coffee shop or a place to relax in.
Stayed 6 nights in Feb 2023
Response from Julius on 23 Mar 2023
Dear Mr Ali,We appreciate and thank you for taking the time to write us a 8-star review. I understand that you didn't find a place for coffee We are so sorry for the inconvenience. Also note our Cu Restaurant is operational in case you come to visit again.Have a great day, Julius ChihiGuest service agent

10/10 Excellent

Mehrnaz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a minimalistic design, nothing fancy, but they provide everything needed for a convenient stay. Staffs are super nice and helpful.
Stayed 4 nights in Jan 2023
Response from Sam on 24 Feb 2023
Dear Mehmaz,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hampton by Hilton Al Seef soon.Kind Regards,Samantha NgonyamaGuest Operations Manager

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The are is very clean and safe.
Response from sam on 24 Feb 2023
Dear Mariana,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hampton by Hilton Al Seef soon.Kind Regards,Samantha NgonyamaGuest Operations Manager

8/10 Good

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Sam on 24 Feb 2023
Dear Yousef,Thank you for taking the time to share your recent experience in Hampton by Hilton Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Samantha NgonyamaGuest Operations Manager

10/10 Excellent

Syed Atif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay (in Dec 2022) at the place. The hotel was clean, the staff was friendly and hard working and it is at a walking distance from Metro and other grocery/superstores. Its also kind of in the middle of old dubai/Deira and downtown/new dubai. The staff in the restaurant was also very friendly and helpful.. Will stay again. Highly recommended
Response from Sam on 5 Jan 2023
Dear Syed, Thank you for taking the time to share your recent experience in Hampton by Hilton Dubai Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Samantha NgonyamaGuest Service Manager

8/10 Good

Victor Kaseka

Travelled with family, Travelled with group
Liked: Staff & service
-The staff were very good and always helpful. - House keeping staff can do better in cleaning the bathroom sink and its stand - Management should be visiting rooms to check for our room 411 was producing a lot of smile till we changed to room 415
Response from Sam on 4 Jan 2023
Dear Victor,Thank you for taking the time to share your recent experience in Hampton by Hilton Al Seef  and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Samantha NgonyamaGuest Service Manager

8/10 Good

KEEN YOONG

Stayed 5 nights in Nov 2022
Response from Doina on 3 Dec 2022
Dear Yoong, We are truly heartened to receive your generous review of Hampton by Hilton Dubai Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Best Regards, Doina CiobanuGuest Service Supervisor

10/10 Excellent

hong seok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from sam on 23 Nov 2022
Dear Hong Soek,Greetings from Hampton by Hilton Al Seef,Thank you fot taking the time to share your feedback with us.We are glad to see that you enjoyed the stay.We are looking forward to welcoming you back soon.Regards,Samantha NgonyamaGuest Service Manager

4/10 Poor

Ranjit

Travelled with family
Disliked: Property conditions & facilities
Hotel we booked was for away from airport and the shuttle took us to closer than the first one which was paid but we have to pay again for another 147$ which is hurting me.
Stayed 1 night in Nov 2022
Response from sam on 15 Nov 2022
Dear Ranjit,Greetings from Hampton by Hilton Al seef.We are apologizing on behalf of your transfer taking you to the incorrect hotel.We hope you enjoyed your stay with us.Stay Safe.Regards,Samantha NgonyamaGuest Service Manager

8/10 Good

Shiva kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room interiors and housekeeping doing very good job But the breakfast was very repetitive every day same breakfast. Very boring
Stayed 4 nights in Sep 2022
Response from Sam on 6 Oct 2022
Dear Shiva, Greetings from Hampton by Hilton Al seef.Thank you for taking the time to share your feedback with us.We do hope you enjoyed your stay with us.We have noted the comment about the breakfast and we are looking into it.Regards,Samantha NgonyamaGuest Service Manager