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Response from Regards, Sandeep Sewal General Manager on 31 Oct 2023
Dear Guest,Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse
Sabah
Response from CMAB on 5 Jan 2023
Dear Valued Guest,Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall! Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay. Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future! Regards, Sandeep SewalHotel Manager
I had a good stay, the hotel is clean and the location is fantastic!
George
Stayed 7 nights in May 2022
Response from Mr. Sandeep Sewal on 18 Jun 2022
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities, location, value for money, & the quality of service delivered by the teams have met your expectations.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Stephen
Stayed 12 nights in Oct 2021
Response from Sandeep Sewal, Hotel Manager on 17 Nov 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall!
Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.
Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
4/10 Poor
Yafil Mubarak
Travelled with family
4 Nov 2021
Disliked: Amenities
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Yafil Mubarak
Stayed 3 nights in Oct 2021
Response from Sandeep Sewal, Hotel Manager on 7 Nov 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall!
Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.
Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
Response from Sandeep Sewal, Hotel Manager on 17 Nov 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
Response from Sandeep Sewal, Hotel Manager on 3 Oct 2021
Dear Guest,
Thank you for taking the time to complete our survey.
Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.
Thank you for choosing Citymax Hotel Al Barsha and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
10/10 Excellent
Verified traveller
2 Jul 2021
Verified traveller
Stayed 1 night in Jun 2021
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
10/10 Excellent
Verified traveller
27 Jun 2021
Verified traveller
Stayed 2 nights in Jun 2021
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Overall good experience but couldn’t give same offer of sports bar. Liquor is expensive if u order at room.
Verified traveller
Stayed 1 night in May 2021
Response from Regards, Sandeep Sewal-Hotel Manager on 21 Jun 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Response from Sandeep Sewal, Hotel Manager on 22 Jun 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Great staff nice team. Very comfy bed, decent sized room, desk and occasional table and comfy chair. Rooms cleaned daily. Good coffee shop in foyer and nice sports bar. Service was excellent. Great location for shopping and eating out close to metro station. Good free wifi.
Verified traveller
Stayed 8 nights in Mar 2021
Response from Regards, Sandeep Sewal, Hotel Manager on 31 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Response from Sandeep Sewal, Hotel Manager on 25 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Overall it was very good, i stayed two nights and i felt like I'm in my home :)
The staff is very friendly
Ahmed
Stayed 2 nights in Mar 2021
Response from Sandeep Sewal, Hotel Manager on 25 Mar 2021
Dear Mr. Ahmed,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Sandeep Sewal
Hotel Manager
I have stayed in so many hotels in Dubai but this is the worst hotel I have seen so far. I made the booking through Expedia for my friends, I even called the hotel twice to tell them that I made the booking under my name but my friends will stay there. At the check-in they couldn’t find the reservation that was confirmed when I called first, so the make a new booking for my guests charged him 176 Aed and also charge my card for the reservation they couldn’t find when my guests was checking-in. Nothing is complimentary in this hotel, slippers is 5aed, dental kit is 3aed and water is 2aed. The rooms are so small. Will never stay in this hotel ever nor recommend it to anyone. Worst hotel😡😡😡😡😡😡😡😡
Verified traveller
Stayed 1 night in Mar 2021
Response from Sandeep Sewal Hotel Manager on 2 Apr 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall!
Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.
Thank you for choosing Citymax Hotel Al Barsha at the Mall and we look forward to welcome you in the not too distant future!
Regards,
The property has all needed facilities and it is of International standard .
Verified traveller
Stayed 3 nights in Feb 2021
Response from Sandeep Sewal, Hotel Manager on 12 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
9 Mar 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
It's a clean, budget hotel in an excellent location with great front staff. However, if you pay another 5-10 Dhs, you can have a room that has a bigger bed (this room had one double bed), toiletries like conditioner and lotion, and a shower with an actual door that will keep your bathroom floor from getting soaked.
Verified traveller
Stayed 2 nights in Mar 2021
Response from Regards, on 10 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha At The Mall!
Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate departments.
Thank you for choosing Citymax Hotel Al Barsha At The Mall and we look forward to welcome you in the not too distant future!
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Very good option next to the mall of Emirates considering the paid rate
Ahmed Salah
Stayed 7 nights in Jan 2021
Response from Regards, on 10 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Good value for a 3 star hotel next to mall of Emirates. Clean and food is okay. Service good
Kieran
Stayed 2 nights in Jan 2021
Response from Regards, on 10 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
I stayed as a guest for 25 days and never once had a less than perfect experience with all staff. The staff was beyond professional and very accommodating. That will be my permanent choice when in Dubai.
Verified traveller
Stayed 25 nights in Dec 2020
Response from Regards, on 10 Mar 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
10/10 Excellent
Verified traveller
23 Dec 2020
Verified traveller
Stayed 5 nights in Dec 2020
Response from Sandeep Sewal, Hotel Manager on 11 Jan 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
6/10 Okay
Pradeep
12 Nov 2020
Liked: Staff & service, room comfort
Pradeep’s review
All the customer Support are very Friendly and Supportive
1) Iryna 2)
Pradeep
Stayed 1 night in Nov 2020
Response from Sandeep Sewal, Hotel Manager on 11 Jan 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Dear Winnie,
Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return. Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah
Duty Manager
Location, service was excellent but the hot water pipe broke and there was no hot water in the hotel for few hours. The worst thing was the a.c was not working properly and many lights were not working and my room was very dull
Zain
Stayed 1 night in Aug 2020
Response from Shashank on 24 Aug 2020
Dear Mr. Zain,
Greetings from Citymax hotel Al Barsha at the Mall.!
We are happy to know that you truly enjoyed the hospitality and service at the hotel despite the hot water incident which was unfortunate and accidental.
Your feedback has been addressed to the concerned team and we hope that you provide us a chance to serve you more better in the near future.
Thanks & Regards,
Shashank Shah
Duty Manager
10/10 Excellent
Winnie
16 Aug 2020
Winnie
Stayed 14 nights in Jul 2020
Response from Shashank on 27 Aug 2020
Dear Winnie,
Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return. Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah
Duty Manager
Good service considering the room rate, clean room, helpful stuff, very good location next to mall of Emirates, best part about location that the closest gate in mall of Emirates is the one next to food court, which give a lot of options for dining, same gate is close to Carrefour hyper market, plus a lot of restaurants/shops available around the hotel,
AhmedSalah
Stayed 3 nights in Aug 2020
Response from Shashank on 14 Aug 2020
Dear Mr. Ahmed Salah,
Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return. Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah Duty Manager
10/10 Excellent
Verified traveller
7 Aug 2020
Verified traveller
Stayed 4 nights in Aug 2020
Response from Shashank on 12 Aug 2020
Dear Guest, Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return. Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah
Duty Manager
From check in till check out everything was perfect .. the staff are awesome , services and housekeeping are perfect as well
Location is great just cross the road to mall of emirates. Everything you need is around
Naif
Stayed 3 nights in Jul 2020
Response from Shashank on 6 Aug 2020
Dear Mr. Naif,
Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return.
Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah
Duty Manager
I've been staying in Citymax Hotel Al Barsha at the Mall for almost 5 months now and I can highly recommend it. The room is good and the staff is friendly and helpful. Special thanks to Mayoumi and Antoinette for their amazing job in the room service and to Marlene, Ahmad and Fareed for being always helpful.
M. Hussam Eddin
Stayed 15 nights in Apr 2020
Response from Shashank on 6 Aug 2020
Dear Mr. Hussam,
Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return.
Your feedback is been shared with the team and we will continue to strive for the best.
Best Regards,
Shashank Shah
Duty Manager
Excellent. Staffs are very friendly and accommodating.
Ibrahim
Stayed 1 night in Jul 2020
Response from Shashank on 13 Jul 2020
Dear Ibrahim, Thank you for taking the time to share a review, post your recent visit to the hotel. I am glad your stay overall was enjoyable and appreciate the hotel facilities. We look forward to your return.
Best Regards, Shashank Shah Duty Manager
I would like to mention Front Office Staff for their friendliness and smiles. Many thanks to Phone Operator ladies such as Zara and Aika. And Receptionist /hope its correct/ Farid (arabic guy)
Verified traveller
Stayed 2 nights in Mar 2020
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
10/10 Excellent
Patrick, Wednesfield
17 Mar 2020
Liked: Cleanliness, staff & service
Convenient for access to surrounding areas of the city and for shopping requirements .
Patrick
Stayed 7 nights in Mar 2020
Response from Sandeep Sewal, Hotel Manager on 26 Aug 2021
Dear Guest,
Thank you for the feedback on your stay at Citymax Hotel Al Barsha at the Mall!
Your comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.
Thank you for choosing Citymax Hotel Al Barsha At the Mall and we look forward to welcome you in the not too distant future!
Regards,
Very good location. in front of the mall of the emirates and the subway. 10 minutes by metro from marina dubai and from burj kalifa and 5 minutes to burj al arab by bus 81. super fast wifi
FernandoValenci
Stayed 6 nights in Feb 2020
Response from Nilesh Nayak on 20 Feb 2020
Dear Fernando,
Thank you for taking the time to share a review post your recent stay with us.
I am glad to read your appreciation for the hotel location and the fast WiFi service at the hotel which you could make use off.
We look forward to see you again soon.
Best,
Nilesh Nayak
Front Office Manager
6/10 Okay
Dan, London
Travelled with partner
17 Feb 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
If you consider it a bed & breakfast you'll be happy, they lack the hotel amenities, you need to purchase toothpaste, toiletries and other 'luxuries' you would expect a hotel to provide you with.
The staff are very friendly and helpful & they do provide a free shuttle to a local beach which is nice but very time restricted: you have to select 1 of 3 4 hour slot's to leave and arrive within (8am, 9am & 10am)
Dan
Stayed 6 nights in Feb 2020
Response from Nilesh Nayak on 17 Feb 2020
Dear Dan,
Thank you for taking the time to share your insights pertaining your recent stay at CityMax Hotel Al Barsha At The Mall.
Although I am glad your experience with the arrangements with bed and breakfast was to your satisfaction, I am concerned to read your expectations with amenities were less than expected. Please be assured, like any other mid market budget hotel, we offer addon supplies at a surcharge, which can be ordered from Operators.
Pleased to read you were able to use our beach transfers, which are courtesy from CityMax.
We hope to see you again soon.
Best,
Nilesh Nayak
Front Office Manager
Great hotel. Excellent location. Good breakfast options. Access to the metro through these mall.
Verified traveller
Stayed 2 nights in Feb 2020
Response from Nilesh Nayak on 17 Feb 2020
Dear Valued Guest,
Thank you for taking the time to share a review post your recent visit.
I am glad your visit to the hotel was enjoyable. Pleased to read your commending comments for the hotel and location.
We look forward to see you again soon.
Best,
Nilesh Nayak
Front Office Manager
It is very nicely maintained and rooms are cleaned everyday, sheets/towel changed etc. Very spacious and can see the Burj Khalifa from the windows. Emirates Mall is close by aswell as the Metro line.
Verified traveller
Stayed 4 nights in Jan 2020
Response from Nilesh Nayak on 28 Jan 2020
Dear Valued Guest,
Thank you for taking the time to share a review post your recent visit.
I am glad your stay with us was enjoyable.
Pleased to read your stay highlights which were instrumental in having a memorable stay.
We look forward to see you again soon.
Best,
Nilesh Nayak
Front Office Manager
Was managed by professionals Had a nice phone charging facility in the lobby
Verified traveller
Stayed 3 nights in Jan 2020
Response from Nilesh Nayak on 24 Jan 2020
Dear Valued Guest,
Thank you for taking the time to share a review post your recent visit.
I appreciate your feedback concerning your experience with the team and the phone charging facilities provided.
Looking forward t see you soon.
Best,
Nilesh Nayak
Front Office Manager
Dear Valued Guest,
Thank you for sharing a rating to the product and services experienced during your recent visit.
I am glad you enjoyed the hotel overall.
Looking forward to see you soon.
Best,
Nilesh Nayak
Front Office Manager
Budget hotel. Was clean. Didnt stay in the room more than 3/4 hours in total but the place was ok. Staff was nice and cooperative.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Nilesh Nayak on 13 Jan 2020
Dear Valued Guest,
Thank you for taking the time to share a review post your recent visit.
I am glad to read your appreciation for the hotel and the cleanliness standard maintained. Your 5 star rating means a lot to us.
Comments addressing the service provided by the team is received with great delight.
We look forward to see you soon during your next visit to Dubai.
Best,
Nilesh Nayak
Front Office Manager