Diegem Hotels, Brussels

"Easy check-in and check-out process. The room was clean, and the hotel is well located. Businesses, transportation, and restaurants are all nearby."

"Tout est parfait "

"The hotel itself was nice overall, and the staff were friendly, professional, and spoke multiple languages, which was very helpful. However, for a 5-star airport hotel, there were several disappointing aspects that felt hard to overlook. The restaurant was decent, but extremely overpriced. The only available room with two beds was incredibly small, and despite the photos suggesting there was a patio or balcony area, it was actually just large windows that did not open at all. Having no access to fresh air was frustrating. The walls were also extremely thin, we could hear our neighbours showering so clearly that we initially thought there was a leak or flooding in the room next door. On top of that, a fire alarm went off around 5am. When we called the front desk, we were told it was “just a test message” and to ignore it, which felt poorly handled and unsettling. Another disappointment was the airport shuttle not being included in the stay. It cost an additional €6 per person each way, which feels unreasonable for an airport business hotel where a shuttle would normally be expected as part of the service. Overall, the stay was comfortable enough, but there were multiple small issues that made the experience feel far less premium than expected for a 5-star property."

"This is a beautiful 5 star hotel with very well appointed guest rooms and public spaces. Staff were welcoming and service was exceptional. The hotel's location near Grand Place and Central Station made it very easy to move/walk around the city. The only minor issue was that I was supposed to receive a complimentary bottle of wine and it didn't arrive to my room until late in the evening the night before my departure so no time to enjoy it :("

"Like this hotel. Comfortable, friendly, good breakfast and convenient for some nice restaurants and where I need to get to for business."

"Good stay, no concierge service surprise"

"The pool wasn’t available on our last day very disappointing- we had to ask three times for our room to be cleaned - we did love the hotel the area is convenient for the centre "

"The room was not cleaned during our 3-hights stay."

"The staff was arrogant and unhelpful. They refused to explain where the parking entrance was located and gave me an attitude. It's poorly lit and badly indicated"