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"The advertised air conditioning is 'a closed circuit consisting of multiple rooms' which the staff advised us could not be used to cool the room until the weather became warmer. I visited in April when the weather had just turned warm, the sun shone on the window all day so the room became hot. Opening the one window did not cool the room down quickly so we had to sleep with it open. The temperature of the room made it difficult to fall asleep. Then on the second night smoke and the smell of marijuana came in through the open window which made it even more unpleasant. The bathroom was also mouldy."

"We had a lovely stay in Gent at the CASTLENOU apartment/hoIel.I would suggest having complimentary coffee snd tea available for guests. There are both in the rooms, however a limited selection. Breakfast had an extensive selection of a variety of breakfast foods for fifferent cultures. We had a suite which was roomy. "

"The breakfast options were excellent. Everything was perfect. Thank you for a lovely stay. "

"Very clean "

"Nice and clean rooms "

"Great location, good sized room, clean and easy to find. shame the reception directions point to the self check in machines rather than the desk with an actual human."

"Room was very new and clean, breakfast was excellent and light snacks were served until 10pm (plus pizza and pasta options). Staff were all very friendly and helpful. "

"Friendly staff and clean room. Breakfast in the restaurant was good. About a 15-minute walk from the train station and about a 15-minute walk to the old town. There were a grocery store and restaurants near the train station, and fancier restaurants in the old town. Limited evening food at the hotel bar."

"We stayed here with our two children and we cannot say enough positive things about the staff. We ended up having to stay an extra night when one of our kids got sick and they were so wonderful and flexible as our plans shifted and evolved. The hotel itself was clean, had a unique style, and met our needs. We also took advantage of the laundry service while we were there, which worked out very well. For the price and the location, we’d certainly recommend it. "