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"We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families. "

"I booked this room for a friend whose husband was taken ill in the local hospital. The staff were incredibly supportive and understanding of her situation, taking great care of her in her hour of need."

"The hotel was clean. Rooftop fun. Breakfast good, Great location "

"Good big room, right in the centre of coimbra. Nice and easy "

"Beautiful and attention to detail "

"Hotel is in the good location and outside of location looks good like palace. Lobby reasonably ok. But room is very very small, inside room , the ambience is not good. Small cell like feeling. I observed one bug crawling in the bathroom. Shower gas shampoo and conditioner only, but no body soap inside shower. We had to take hand wash / body wash liquid bottle from sink area to shower area. "

"Clean property friendly staff lovely room"

"This historical property is absolutely beautiful and amazing. The age means the rooms are a bit tight, the windows shook in the high winds that night, and I would have loved some conditioner in the room, but other than that everything was great. Wonderful, elegant bar area and the French restaurant was top notch. If you are coming to see Coimbra, drive a little further and stay at Bussaco Palace... very reasonable rates considering where you are staying. Also tour the attached convent for 3 euros more... worth it as well. Highly recommend!"

"Good variety at breakfast including churos and chocolate."