Crystal Springs Hotels, Grand Rapids

"The ice machines were out and the hotel had one bag of ice to use for guests, so needless to say we did not have ice anywhere in the hotel the entire stay. The pool area had no working lights. Our room had not been cleaned well as they're were DOZENS of old.room keys in our closet area and a Tupperware of dog biscuits (obviously brought by a previous guest) that was forgotten on top of the microwave cabinet. The restaurant was 'under construction' to get back to code. We stayed here two years ago and the hotel was 'under construction'. NOTHING has changed. Very outdated and seemingly no one cares. The only amenity that they did have was a coffee bar and when i went down at 9am they were out of coffee. Horrible. Neighbors woke us up with screaming kids at 7am on a Sunday and the front desk didnt even answer the phone. The front desk staff at check-in was pleasant and very nice. The only good part of the stay."

"Had to switch rooms due to uncleanliness, second room shower door wasn’t easily closed so water went everywhere, yard poorly up kept , bar in restaurant not open."

"Good stay overall. Nice hot breakfast in the morning"

"Top notch"

"Very friendly, very clean. The breakfast was delicious, loved the coffee and yogurt machine. "

"The staff was very pleasant, welcoming and helpful. We had to check out early because of illness and they were so very nice."

"The room was not very clean. The bathroom door was broken and dirt stains on the comforter."

"Check in was easy. Room was clean"

"Nice"