Costa Azul Hotels, San José del Cabo

"The rooms were super clean. The food was amazing! The staff was beyond friendly and accommodating. The pools were a blast! The views are gorgeous! Can't say enough wonderful things about this place. We are a family of 5. Kids ages 13-9. They absolutely loved it!! We'll be back for sure!! The only thing I would want different is if they had a hot tub or spa outside. Not a make or break. Just would be nice during cooler temps."

"Service in restaurants could have been a little more attentive. Room supplies weren’t filled before arrival."

"I recently stayed at Paradisus Los Cabos and unfortunately the experience did not meet expectations for a resort of this level. We had no hot water for approximately 36 hours, with no prior communication. I only discovered this while in the shower, which was particularly frustrating as it happened on the day I had a spa booking and negatively affected the experience. Housekeeping was kind and attentive with general tidying, and the staff overall were friendly. However, there was a lack of consistency with changing bed linens—it took over 24 hours and multiple requests (including concierge follow-ups) for the sheets to be changed. There was also a lack of transparency around upgrades. Although availability appeared to exist, no upgrade was offered. Instead, I was told that the Expedia discounts and added services I received were due to upgrade unavailability, which is misleading as those are standard Expedia Platinum benefits. Despite raising these concerns and having photo evidence, no compensation or meaningful resolution was offered. While the staff were kind and the resort has positive aspects, the lack of communication, inconsistency in service, and limited accountability made the overall experience disappointing."

"Sandos Finesterra is a lovely resort in a beautiful setting. The staff works very hard to see the property is well kept. The rooms are a little outdated and the AC wasn’t keeping the room cool, even in March. Additionally the shower didn’t drain so basic amenities were lacking."

"Great spot "

"Clean rooms and great view. Everything was great. Would definitely stay there again. "

"Amazing "

"The rooms had a terrible smell and the pools were packed and dirty "

"Property is very nice. Restaurants are aoK. My favorite was having breakfast or dinner at Market. "