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Reviews of Hotel alcatraz

2.5 out of 5
Hotel alcatraz
Puerto la paz, Entre san jose del cabo y loreto, Comondu, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 9 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at Hotel Alcatraz, a quiet lovely place, we enjoyed the gardens & staff. A good location to take whale watching trips from.
Stayed 2 nights in Mar 2024

6/10 Okay

Yvonne

Travelled with group
They need to clean up town
Stayed 2 nights in Feb 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great staff and I really enjoyed the breakfast
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Clean no hype room
The place is an authentic Mexican hotel! No fluff! Clean! Restaurant on site. Food was pricey! Breakfast was supposed to be free and we ended up getting charged for the breakfast! The two ladies we dealt with that did the cooking and cleaning were fantastic.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jan

Stayed 1 night in Mar 2023

6/10 Okay

Ronald

Stayed 1 night in Mar 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maria is a charming proprietor with wonderful suggestions. The cook made yummy meals. We loved staying there before and after our whale watching tour. Although we went with another outfit that we met last year, the Hotel Alcatraz also offers tours. Magdalena Bay is a wonderful location for watching Friendly Whales.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our short stay
Stayed 1 night for whale watching. Place is unassuming from the outside but the covered courtyard/ dining area charming and comfortable, hostess and cook very friendly and helpful. Our unit had 2 enormous king beds and was very spacious and clean. Breakfast was large and the eggs made to order - fabulous for breakfast to be included. We parked on the street just outside and it seemed safe enough. Our friends stayed in a unit across the street that seemed like the driveway was still under construction (it wasn't as charming as staying in the main area). We love our time there and would return.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Ramona

Liked: Cleanliness, staff & service
Very Basic accommodations
Stayed 2 nights in Nov 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice palapa courtyard. Good breakfast. Clean.
Stayed 1 night in Mar 2022

4/10 Poor

SHANE

Stayed 1 night in Feb 2022

10/10 Excellent

Ronald

Stayed 2 nights in Feb 2022

10/10 Excellent

Nancy

Stayed 3 nights in Feb 2022

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel to stay in for a few nights. The room was small but clean. Maria (the host) waited for us until 2am, it was very nice of her to stay up that late. We will definitely stay there again.
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good if you like Camping
Defenitely felt like we had all the comforts of The Infamous Alcatraz. The room we were first assigned upon arrival had the bathrom flooded from a leak on the toilet supply line. There was a big kitchen pan under it that had already overfilled and the floor had about a half inch of water. We were told they were supposed to have fixed earlier that day. The room we were moved to had the same size bed. Reserved and paid for a Queen but the beds are really Double sized (matrimonial). The bed is a 4" mattress on a concrete platform. No hot water in the shower, they said it was because the hotel was full. Toilet roll holder was broken The included WiFi not reachable from the room. Mosquito screen on bathroom window full of holes and room was filled with mosquitos. So we sladdered on replellent that I luckly remenbered had some in my shaving kit. Did not sleep much Won't be going back there It was clean, felt safe, and the included BF was good.
Stayed 1 night in Feb 2022

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Maria spoke English well. She and her staff were friendly and accommodating.
Stayed 3 nights in Feb 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice helpful hotel
Nice hotel in Puerto San Carlos. The owners daughter, maria, was very welcoming and helpful during our entire stay. She really knows the area as well as other locations in Baja California. She didn't hesitate to recommend other restaurants and bars in San carlos. Don't hesitate to give her a call if you have other questions. A relative, who works with the hotel, is Danny who can help you with a whale watching reservation.
Stayed 2 nights in Feb 2022

10/10 Excellent

Pamela

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. They helped with transportation and even made homemade chicken soup for one of our crew that was under the weather. Lovely family owned and staffed business.
Stayed 2 nights in Nov 2021

8/10 Good

Roberto H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta muy bien cuidado y atendido. Llegué en temporada baja y casi no había gente. No hay casi nada que hacer en el pueblo.
Stayed 1 night in Apr 2021

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Not a lot of choices in this town. Ok for one night
Stayed 1 night in Apr 2021

10/10 Excellent

Yoshitomo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had dinner and breakfast at the hotel and everything was clean and good.
Stayed 1 night in Mar 2020

6/10 Okay

Rusty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed size in Mexico
A queen bed is not a full bed, a king bed is not a queen-size bed. In Mexico, there are only 3 sizes of beds, but there are 4 sizes of beds in the US. Hot water was good and beds were not obnoxiously uncomfortable.
Stayed 1 night in Feb 2020

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only guests at Hotel Alcatraz
we happened to be the only guests at this hotel on January 11. We were shown a room, but it didn't smell very nice, so the manager gave us a different - MUCH bigger room. It was very comfortable, amenities good. Good lighting. And bless them - places to put things - especially in the bathroom - something sadly lacking in many hotels. Very nice breakfast in the patio.
Stayed 1 night in Jan 2020

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agreable
Stayed 1 night in Mar 2024

6/10 Okay

Johanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Als Stop over zum Whalewatching ok. Sehr freundliches und hilfsbereites Personal. Gutes Frühstück…
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Stayed 2 nights in Nov 2023

6/10 Okay

Alessandro

Travelled with partner
Liked: Staff & service, amenities
Varcata la soglia della struttura si resta ammaliati dalla bellezza del patio coperto, del giardino e della cucina del ristorante a vista. Purtroppo alla camera dobbiamo dare un voto insufficiente, per vetustà, senso di trascuratezza e impossibilitata di farsi una semplice doccia a causa del fatto che la temperatura dell'acqua era ingestibile. Questo ha fatto media negativa col giudizio sul resto della struttura, soprattutto se rapportato al costo, troppo elevato per le condizioni della camera. Altro discorso invece per la colazione, ottima e abbondante, e alla solerzia della titolare, che si è prodigata nel risolvere alcuni inconvenienti. Ma ripeto, le camere (quantomeno le due che abbiamo visto) andrebbero totalmente rifatte per adeguarsi alla bellezza dell'ingresso e avere un giusto rapporto qualità/prezzo.
Stayed 1 night in Feb 2023

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre spartiate Très propre Accueil chaleureux Bon petit déjeuner Bon restaurant Personnel serviable
Stayed 3 nights in Feb 2023

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Luis Gregorio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hay internet, pero es muy inestable.
Stayed 1 night in Mar 2022

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bajo servicio comedor
el servicio del restaurante en muy malo, muy descordinado y la comida muy fea , sin personal de apoyo solo un cocinero para todo los huespedes .
Stayed 1 night in Mar 2022

10/10 Excellent

Jorge Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida es deliciosa, recomiendo la hamburguesa de medallon de atún
Stayed 1 night in Feb 2022

8/10 Good

Laurent

Liked: Cleanliness, staff & service
Disliked: Room comfort
Confort minimum.
Les extérieurs sont agréables et le personnel adorable. Les chambres auraient bien besoin d'être rénovées. Le matin il n'y avait pas d'eau chaude et en journée elle était très tiède. Les lits sont en béton (au sens propre) mais très confortable.
Stayed 2 nights in Feb 2022

10/10 Excellent

mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Hotel caro para lo que ofrece
En comparación con otros hoteles donde me quedé durante mi viaje por Baja California Sur, la relación de calidad-precio de este hotel es mala.
Stayed 2 nights in Mar 2021

10/10 Excellent

PabloFavela, CDMX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bonito, esta muy limpio y la atención es inmejorable, atendido por la dueña. El desayuno estaba incluido y estaba realmente bueno. Muchas felicidades Hotel Alcatraz
Stayed 1 night in Nov 2020
Response from Maria on 23 Nov 2020
Gracias, nos hace feliz saber que disfrutaron su estancia, feliz viaje !

8/10 Good

BRAUD, La Colle sur Loup France

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locaux très agréables Personnel accueillant Bonne cuisine
Stayed 1 night in Feb 2020