Commons Historic District Hotels, New York

"loved our stay at Arlo Midtown. we were arriving after midnight and the hotel accomodated this with staff available for a very late check in. Attentive and helpful staff throughout the stay. Really great location too. The bed was extremely comfortable and although the rooms are small, they make use of the space well and it didn't feel boxy. Shower pressure excellent. We will stay again!"

"Room was clean and house keeping was on their job from Day 1. WiFi kept dropping so really didn’t get to enjoy that. Grab and go breakfast was horrible. I ask the staff for water after they gave me a bay orange juice. She said I could only get one drink per ticket. The main good perk was how close the hotel was to time square. "

"Convenient location. Check-in staff was courteous and efficient. Other than that, the experience was more of a 3 star rather than 4 star hotel. Room was small, no mini fridge, no coffee machine. Room temperature was centrally controlled, making it uncomfortably hot or cold. WIndow was sealed shut so no option to get fresh air. Bathroom shower drain was clogged. Breakfast quality was poor. We will not recommend nor return to this hotel."

"Room was too small special for more than three people. "

"Housekeeping kept entering the room while we were sleeping in (8:00 am)"

"My room, and all public areas were absolutely pristine. My room was gorgeous, spare, fresh. However, it received direct afternoon sun on a warm day. The air conditioning was not working, so it got uncomfortably warm in my room. The rooftop restaurant advertised is no longer open. However, this was an extremely good value and I would stay here again in a heartbeat, "

"I had an absolutely terrible experience at The New Yorker Hotel. After my stay, I was hit with a $500 "smoking fee" despite the fact that I do not smoke and did not smoke in the room. This is a blatant cash grab and a complete lack of integrity on the hotel's part. When I tried to resolve this on-site, the lack of professionalism was staggering. I requested to speak with a manager and was simply handed a business card. I have reached out multiple times to the contact provided, but they have completely ignored my messages. I also asked for a manual check (instead of automated sensor) to check for smoke and was denied. Attempting to dispute the charge has been a nightmare because of their refusal to communicate. Warning to future travelers: Stay elsewhere. There are plenty of hotels in New York that won't slap you with fraudulent fees and then hide behind a non-responsive management team. This was a dishonest and stressful experience from start to finish."

"Room was clean and staff were friendly and helpful. I wish the room had a coffee maker or hotpot. "

"Staff is good but one of the guy is very rude.never give us right answers,tell us wrong rate or extra "