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"Room was dated, cold initially, heating controls broken, no electrical sockets near bed, bathroom door wouldn’t close, shower controls broken, peeling paint and wood on bathroom door. Broken glass in car park and police car patrols outside frequently suggesting crime hotspot. Appears to have fake 10/10 reviews with little description."

"I was very impressed with The Lodge. It was easy to find, plenty of parking, reception staff were friendly and helpful. We booked two rooms, unfortunately one room had a smell to it, I think from a drain, hence 4 stars. Other than that the beds was massive, the rooms were clean and I would happily stay there again."

"Friendly, helpful staff. Made the stay enjoyable and easy. Would absolutely stay again!"

"All the staff were incredibly helpful and friendly and it is perfect for pets."

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"We had an evening meal in the Coppa restaurant which was a lovely restaurant with great views but the food was underwhelming and quite expensive. Chicken and just red cabbage and the chicken was greasy. We would not eat here again."

"Average"

"Superb breakfast - the staff at this hotel are superb & can’t do enough for you "

"We had a 1 hr wait for our room to be ready .spacious and clean but tatty and needing redecorating .wallpaper hanging off the walls shabby furniture. Towels and bedding good. below average standard. Bank Holiday weekend booked fora spa weekend and the salon was shut the entire time of our stay. Disappointing. I could not recommend this hotel The staff were brilliant and the best thing about this hotel"