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"Staff always greets us as if we are old friends. Always feels like we are staying in a comfortable place."

"The friendliness of the staff."

"Quiet room"

"Stayed in the renovated part of the Brook and the updates are welcomed and well appointed "

"We enjoyed staying here (it's our second time) -- we will be back."

"Our stay was excellent! The staff was very professional, courteous and kind. My husband and I were in Syracuse for a funeral, and the front desk representative was extremely hospitable, making sure my family was comfortable as we gathered in the lobby near the fireplace with our extended family after the funeral service. The hallways were quiet, and we had a very restful sleep. Our rooms were very clean and comfortable. Furniture was outdated, but it was not a problem for us. There was evidence of many other upgrades in the lobby: a fantastic coffee machine with complimentary coffee 24 hours a day. The breakfast was great and plentiful. Overall, we enjoyed our 2-day stay and if we need accommodations in Syracuse again, we will go back there! "

"It was amazing. Everyone was top notch very professional and courteous. They went out of there way to make our stay fabulous. Breakfast was more than anyone could ask for. So Yummy!. Definitely will stay there in the future."

"Very reasonable for amenities and cleanliness Very polite and helpful staff"

"5 star*****"