Search Canastota hotels

"The room was dirty, felt unsafe, we did not even last 20 minutes and we left and booked another hotel. There were teenagers running up and down the hallway banging on the doors as well as you could hear them slam the doors"

"Not an enjoyable stay at all! Although the property is a newer building that is all it has going for it. It advertises it is for an extended stay traveler however it is not set up for one. No dishes, uncomfortable furnishings and very cheaply put together. Guests that stay at this type of hotel are blue collar and homeless families that do not care how they trash the property and smoke their illegal substances everywhere. Entire property smelled of it including hallway an elevator. And I can’t leave out how I had to check in on a computer screen that was difficult to use and made me give a credit card to check in and billed me for the entire stay that I already prepaid for. When I mentioned to the manager about it she started it was an “ongoing issue “ with that machine and had to refund my card. I will not be staying at this hotel again when I stay in Syracuse. "

"The staff were so friendly, excellent service."

"Pros: Nice and helpful staff, easy check in process, decent breakfast, nice decor in lobby and in rooms. Cons: The hotel could really use an upgrade. While the overall look and layout of the hotel is nice, when you take a closer look you really start to notice how shoddy the various repairs are which kinda detracted from the overall experience."

"GREAT stay for the money!"

"The hotel was under construction during our stay, which would not have had an impact at all, but the elevators were covered in drywall dust. the back door to the parking lot was left propped open at night and we only saw one staff member during our stay. The room smelled like body odor - a lingering scent that remained throughout the visit. There was no body wash or conditioner in the bottles in the shower. You had to use your hip to get the lock on the door to engage and the heating system was difficult to control. I think our room was one of the renovated rooms. The bathroom was clean, but the smell of the room as well as the weed smoked in the adjacent / adjoining room was dreadful. Perhaps just a moment in time for this well located hotel."

"I didn’t realize the property was under full remodeling. Carpet seemed dirty and hallway had an unpleasant odor. Some rooms were being worked on and doors were opened, so we could see all the tools and paint cans, etc. Laundry room was full of bags with dirty linen. Unpleasant to look at. Outside of building has potential of appearing to be a nice hotel. "

"The pool made my eyes burn "

"Service was incredible"